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GK

Gert K

Active since Sep 2010

4

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0

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4 reviews

3 months ago

Product price variances and rude support

Wanted to buy a product but the price on the product page, suddenly moved upwards when I went to checkout. I contacted their support Whatsapp number to report and understand the issue. I was informed that the checkout price was the correct one. When pointing out that our local laws state that the price on the shelf has to honoured, I was told that I was threatening the company. I phoned and Jeremy, who said he owned the business, again was quite rude and got angry, even though I was very calm. Not sure whether I can trust this business.

0 replies

23 months ago

Unsightly Telkom poles and aerial cables in Clarens

Telkom has been installing unsightly poles and aerial cables for their fibre network throughout Clarens over the past 6 weeks. The Clarens Ratepayers' Association ("CRA") and concerned residents have objected to this, requesting that the network be installed underground. The CRA has been in communication with both Dihlabeng Municipality and Telkom on this matter without any resolution proposed from either of these parties. Since our objections have fallen on deaf ears, we have requested members and other residents to consider the above before entering in to contracts with Telkom and perhaps re-consider present contracts. We trust that our combined efforts will convince Telkom to change their stance on this matter and remove the unsightly poles and aerial cables.

0 replies

30 months ago

Card remains blocked after 2 weeks

My Discovery Bank card was blocked about two weeks ago following some issue with KYC ("know your client"). Despite numerous phone calls to the call centre and emails, including to the complaints mailbox which have not delivered any response, the card remains locked after two weeks, with no indication when the card will be usable again. The issue has been pushed to the developers and they said the "issue is bigger than they anticipated".

1 reply

95 months ago

Travelstart ... rather book direct

I recently booked a European trip through Travelstart. I had two issues (1) Delayed flight - no assistance from Travelstart to redirect flights on short notice: On my return, the flight on leg of my journey was delayed. This delay would have caused me to lose a connecting flight back home. I was unable to make contact with Travelstart to assist with the redirection of the flight as they do no respond to phone calls. Their email response was that I could expect a response within 24 hours and only during office hours. By the time I got their response, the issue was already being handled by the airline. I am now trying to get confirmation of the flight that was delayed for insurance purposes, but again Travelstart provides no assistance and merely refers me to the airline. Very frustrating! (2) Requested seats not booked: I requested specific seats to be reserved for the long leg of my journey. I had to request this repeatedly and finally (after months!) got confirmation that it was done. However, upon checking with the airline shortly before departure, it transpired that the seats were never reserved, despite the confirmation received. This is certainly the last time I will book flights through Travelstart. They are great in providing alternatives, but next time I will book directly with the selected airlines.

1 reply

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