Active since Aug 2010
95
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Reviews
95 reviews3 months ago
Irresponsible with allocation of funds
Hello Peter, I am lodging a formal complaint regarding DebtBusters and their consultant from the payments team, Sisanda. On 9 February 2026, I provided proof of payment and gave clear instructions that the funds should be distributed only to my ABSA Home Loan account. Despite Sisanda’s acknowledgment, the payment was incorrectly distributed elsewhere. I followed up on 10 and 11 February 2026, and again today, but my emails have been ignored. This lack of communication is unacceptable, especially since my request was specific and confirmed. I now request that higher management at DebtBusters urgently pull and listen to the call recording between myself and Sisanda. This will confirm that I made the instruction clearly and that Sisanda committed to advising PDA accordingly. I am asking for: - Immediate correction to ensure payments are directed only to the ABSA Home Loan account. - An explanation of how this error occurred. - Accountability for the lack of communication and disregard of my repeated follow‑ups. - Confirmation that management has reviewed the call recording. I trusted DebtBusters to act responsibly with my financial instructions. This failure has undermined that trust and I kindly ask that this matter is resolved urgently and transparently.
1 reply
4 months ago
Lengthy underwriting process - Almost a month
I have been waiting for more than two weeks for final feedback following the underwriting requirements, and the delay has been extremely disappointing. I have previously app**** for life cover under the same health conditions and currently hold two policies with Discovery Life, and not once has the underwriting process ever taken this long. I would not recommend this company to anyone unless you have ample time and patience to endure the long waiting periods. In my case, it has already been over two weeks with no progress, and at this rate, I am almost certain the process will exceed a month before a decision is made. The level of inefficiency is truly unacceptable.
1 reply
5 months ago
Poor service experience
I recently contacted FNB Business Banking and was assisted by a female consultant named Thabo. Unfortunately, the experience was disappointing and unprofessional. During the call, Thabo sounded disinterested in assisting me and at times appeared misinformed. At one point, she insisted: “may I have the account number of the business, that is what I’ve been asking for.” This was incorrect, as she had initially requested that I confirm either my ID or account number. At the time of the call, I did not have these details available, yet her manner of communication made it seem as though I was at fault. When I asked for her name, she gave it in a very soft and dismissive tone, sounding annoyed by the interaction. Her attitude came across as subtly rude and unhelpful, leaving me with the impression that she was unhappy to be at work and unwilling to assist clients properly. When I confronted Thabo about her behaviour during the call, she had the audacity to tell me that my perception was based on the fact that she was not laughing during the call and was “just being professional.” This response is puzzling, as professionalism does not require laughing with a client, but rather respectful, clear, and helpful communication. As a client, I expect professionalism, clarity, and respect when engaging with FNB staff. This experience fell short of those standards. I strongly request that somebody in higher management pull the recording of this call, listen to it, and provide me with feedback.
1 reply
5 months ago
Bad after sales service
I sent an email to Tracker Support Health Checks on the 19th of December 2025, to date I still have not received a response. My email was ignored, yet they are quick to respond to insurance companies. What I don't understand then is, who is the client here? The insurance company or me?
2 replies
7 months ago
Incorrect Stupid security questions.
Whenever I call any department at ABSA, I am requested to answer questions, some of which relate to my profile and some not. Every time, I fail these questions which delays the resolution to the query I had. Why do you have incorrect answers to these stupid questions? You can never say I failed questions that are about me. Now the thing must be escalated to another person who will call me back within 72 business hours yet I still haven't received a solution to my question.
1 reply
9 months ago
Lack of service
On the 26th of August 2025 I contacted the Diners Club call centre for a copy of my statement of balances. The gentleman I spoke to advised that as my account is under debt review I would need to send an email to a Henriette Putter with my request. I sent the email to Henriette on the same day and to date I still haven't received the said statement. Seeing that Henriette is not willing to assist as the contact person I was referred to, can somebody else please assist me.
1 reply
9 months ago
This company doesn't resolve queries
My complaint that I logged on 1 September still hasn't been attended to. Can someone at least act like I am an important customer and call me regarding the issue I raised.
1 reply
9 months ago
I spoke to Bulelwa, the call was answered fairly quickly and my question answered immediately with no hesitations
I spoke to Bulelwa, the call was answered fairly quickly and my question answered immediately with no hesitations. The consultant was knowledgeable about the company and the products.
1 reply
9 months ago
*********** call centre staff
I took out an Avbob policy around 9 July 2025 for myself and my brother. A Debicheck authorisation was sent and accepted on the same day. On 10 July, I added my wife and children to the policy, which required a new Debicheck authorisation, again, accepted immediately. Despite these timely actions, the policy did not debit on 20 July as expected, even though the start date was clearly recorded as 1 August. The first successful debit only occurred on 20 August. Then, on 28 August, I received an SMS stating that my policy now has a new start date—impacting the waiting period. This is both confusing and unacceptable. I contacted Avbob on Friday 29 August at approximately 16:30 and spoke to a consultant named Tshepang. The interaction was deeply disappointing. Tshepang was dismissive, inconsistent in his explanations, and appeared either poorly trained or unfami**** with basic policy procedures. His responses shifted from blaming delayed Debicheck acceptance (which is factually incorrect), to the addition of dependants (which was done the following day and authorised immediately), and finally to a supposed “cooling-off period” that contradicts the original start date and policy terms. This level of confusion and lack of clarity from a representative is unacceptable—especially when dealing with something as serious as funeral cover. I respectfully request that Avbob senior management take the time to listen to the recording of this call. The content and tone were not only unhelpful but undermined my confidence in the organisation’s professionalism and internal training standards. I expect a formal explanation and correction of the start date, along with assurance that my waiting period will reflect the original policy terms. I also urge Avbob to ensure that staff are equipped to handle queries with accuracy, respect, and accountability.
4 replies
10 months ago
Distressful treatment
Dear ABSA Debt Review Team, I am currently under debt review and remain committed to fulfilling my monthly payment obligations. Following a bereavement in the family, my debt counsellor submitted a Form 17.3 requesting temporary payment relief. However, I was recently informed that ABSA has terminated the debt review without any prior communication or formal response to the submitted request. Prior to this termination, I personally contacted your debt review team to follow up on the status of the Form 17.3. During that call, I was advised that the debt counsellor had submitted incomplete information. I immediately engaged the debt counsellor, who then sent a follow-up email to ABSA — copying me in — to provide the necessary clarification and documentation. Subsequently, I was informed that the matter was still under review. It is therefore unclear on what basis the debt review was terminated, especially given that the Form 17.3 was submitted, acknowledged, and never formally rejected. This lack of transparency and procedural fairness is deeply concerning. I respectfully request that someone from your team contact me urgently to clarify the basis for this termination. Furthermore, I ask that my account be reinstated under the debt review structure, as the termination does not appear to be procedurally justified. Your immediate attention to this matter would be appreciated.
1 reply
Review Distribution
5 Star
3 (3.1578947368421053%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
30 (31.57894736842105%)
1 Star
62 (65.26315789473684%)