BR
Bradley R
Active since Nov 2023
3
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3 reviews1 month ago
Apauled -Autocity Hyundai Heidelberg
I bought a Mercedes Benz Vito Tourer Pro from Autocity Hyundai Heidelberg towards the end of March,on the 26 April I had a trip and my tyre got a flat tyre 8km outside Greytown,in an unsafe area at 8pm, due to the mechanism for the tyre being broken I was unable to change the flat tyre as the spare wheel mechanism was not releasing the spare tyre,I was stuck in an unsafe are and tried to drive to a safe spot with my flat tyre , damaging the tyre and rim even further, I had to then call a tow truck which only arrived at 4:38am the next morning,I had to pay a towing fee of R6300,get a new tyre and rim for R1500 and pay a mechanic R350 to repair the spare tyre release mechanism. I feel that I should be refunded for all the money I spent to get the vehicle back home because if the release mechanism for the spare tyre was functional I wouldn't have to spend so much and feel that the dealership is liable for those expenses ,worste of all I reported the matter to the dealership and till today no one from management has called to offer an apology and reimburse me for the money I had to spend unbudgeted. Whenever I contact the sales person she say she is waiting for a response from management and then dead silence until I contact the sales person. I now demand a full refund of all expenses or I will go to the ombudsman if I don't hear from management within 48 hours.
0 replies
1 month ago
Horrible after sales experience - Autocity Hyundai Heidelberg
I purchased a Mercedes Benz Vito Tourer Pro 111 Cdi from Autocity Hyundai Heidelberg on the 2 April 2026,I was assisted by a sales lady named Gale who was absolutely incredible and really went the extra mile for me to get the vehicle and to deliver it to me , as it was a urgent sale the licencing was not do and I was told to do it on my end and I will be refunded,which I did on the 21 April 2026 , I was very busy and didn't not get time to go to the licencing department, I forwarded the receipts for a refund the same day to no avail , then on the 25 April 2026 I went out on a trip an 8km out of Greytown my tyre burst around 8pm, fortunately there was a spare tyre under the vehicle however the lowering device was not operational so I could not access the spare, forcing me to drive with the flat tyre to a safer area resulting in the tyre and rim being damage. With no way of accessing the tyre I was forced to hire a tow truck to take me home which was 122km away which costed me R6323.65,I then called in a mechanic to fix the spare wheel lowering device for R350 and I had to purchase a new tyre and rim for R1500. I then reported the matter to the sales lady who promised to inform management and get back to me with a decision of how the could assist me . Today is the 6 May 2026 and I still have not been refunded for the licencing which I was invoiced for ,nor did management bother to contact me regarding my incident.Now I understand that they made the sale but their after service leaves a lot to be desired am really apauled at this dealerships after service. All the good that the sales person Gale did has been overshadowed by my after sale experience. Bradley Richmond 0645136490
0 replies
28 months ago
FNB Life
Extremely poor service received FROM FNB life did a claim on Friday 16/02 around 4pm. It is Wednesday 21/02 and still the policy hasn't paid out.. "Dear Customer, Please note that we are still reviewing your Funeral Plan FI9589125 claim. You will soon be notified of the outcome of your Claim. We are burying tomorrow and those that app**** after me have been paid out even though the received the documents death certificate etc from me. This is not "How can we help you" service we expect from such a big bank. Bradley Richmond 0645136490
1 reply
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