Hyundai Heidelberg
Unclaimed Business
|3.9|7 Reviews (last 12 months)|This business does not respond to reviews
Hyundai Heidelberg
Unclaimed Business
|3.9
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
3.9|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Bradley R
1 reviews | Active since Nov 2023
12 May 2026, 17:47
Apauled -Autocity Hyundai Heidelberg
I bought a Mercedes Benz Vito Tourer Pro from Autocity Hyundai Heidelberg towards the end of March,on the 26 April I had a trip and my tyre got a flat tyre 8km outside Greytown,in an unsafe area at 8pm, due to the mechanism for the tyre being broken I was unable to change the flat tyre as the spare wheel mechanism was not releasing the spare tyre,I was stuck in an unsafe are and tried to drive to a safe spot with my flat tyre , damaging the tyre and rim even further, I had to then call a tow truck which only arrived at 4:38am the next morning,I had to pay a towing fee of R6300,get a new tyre and rim for R1500 and pay a mechanic R350 to repair the spare tyre release mechanism. I feel that I should be refunded for all the money I spent to get the vehicle back home because if the release mechanism for the spare tyre was functional I wouldn't have to spend so much and feel that the dealership is liable for those expenses ,worste of all I reported the matter to the dealership and till today no one from management has called to offer an apology and reimburse me for the money I had to spend unbudgeted. Whenever I contact the sales person she say she is waiting for a response from management and then dead silence until I contact the sales person. I now demand a full refund of all expenses or I will go to the ombudsman if I don't hear from management within 48 hours.
Helpful (0)
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Bradley R
1 reviews | Active since Nov 2023
12 May 2026, 17:47
Apauled -Autocity Hyundai Heidelberg
I bought a Mercedes Benz Vito Tourer Pro from Autocity Hyundai Heidelberg towards the end of March,on the 26 April I had a trip and my tyre got a flat tyre 8km outside Greytown,in an unsafe area at 8pm, due to the mechanism for the tyre being broken I was unable to change the flat tyre as the spare wheel mechanism was not releasing the spare tyre,I was stuck in an unsafe are and tried to drive to a safe spot with my flat tyre , damaging the tyre and rim even further, I had to then call a tow truck which only arrived at 4:38am the next morning,I had to pay a towing fee of R6300,get a new tyre and rim for R1500 and pay a mechanic R350 to repair the spare tyre release mechanism. I feel that I should be refunded for all the money I spent to get the vehicle back home because if the release mechanism for the spare tyre was functional I wouldn't have to spend so much and feel that the dealership is liable for those expenses ,worste of all I reported the matter to the dealership and till today no one from management has called to offer an apology and reimburse me for the money I had to spend unbudgeted. Whenever I contact the sales person she say she is waiting for a response from management and then dead silence until I contact the sales person. I now demand a full refund of all expenses or I will go to the ombudsman if I don't hear from management within 48 hours.
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Mpho K
1 reviews | Active since Oct 2021
2 Apr 2026, 07:22
Sold car that was in accident and that was not disclosed to me prior
I bought the used VW golf 6 from the dealership, the vehicle was looking good and driving well when I test drive. My suprize occurred when I started to see the airbag warning light. Then I took it to be checked. I was told the car was involved in the accident and the airbag sensors was bridged and when I purchased the vehicle I was not told all that. Now the dealership sales person hangs calls on me and tell me to get off
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Mpho K
1 reviews | Active since Oct 2021
2 Apr 2026, 07:22
Sold car that was in accident and that was not disclosed to me prior
I bought the used VW golf 6 from the dealership, the vehicle was looking good and driving well when I test drive. My suprize occurred when I started to see the airbag warning light. Then I took it to be checked. I was told the car was involved in the accident and the airbag sensors was bridged and when I purchased the vehicle I was not told all that. Now the dealership sales person hangs calls on me and tell me to get off
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Innocent
1 reviews | Active since Nov 2025
5 Nov 2025, 08:48
The warm 🥹reception that i received from the service representative , truly it was so remarkable one
The warm 🥹reception that i received from the service representative , truly it was so remarkable one . The dedication and amazing smooth process was top notch 😊. I truly appreciate the way sale rep handle everything. As I am so a particular person. Thank you
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Innocent
1 reviews | Active since Nov 2025
5 Nov 2025, 08:48
The warm 🥹reception that i received from the service representative , truly it was so remarkable one
The warm 🥹reception that i received from the service representative , truly it was so remarkable one . The dedication and amazing smooth process was top notch 😊. I truly appreciate the way sale rep handle everything. As I am so a particular person. Thank you
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Replies (0)LN
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Themba
1 reviews | Active since Oct 2025
7 Oct 2025, 17:17
I would like to write a review about AutoCity Group in Heidelberg
I would like to write a review about AutoCity Group in Heidelberg. Mrs Lizelle Petersen and team are the best. Thanks for the help always I am there. 🙏🏿
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