PM
Peter M
Active since May 2023
82
Reviews
0
Industries
Reviews
82 reviews3 weeks ago
Poorly service
I am writing to express my deep dissatisfaction with the service I have received regarding my bank card. It has now been over two months since I was informed that my card had been ordered. To this day, I have not received it. What is even more frustrating is that my banking app continues to indicate that the card has been ordered, yet there has been no delivery or any meaningful communication to explain the delay. This level of service is unacceptable. Waiting for such an essential item for this long raises serious concerns about the efficiency and reliability of your customer service. As a customer, I expect timely delivery and clear communication, neither of which I have experienced. I request immediate clarification on the status of my card and a prompt resolution to this issue. If the card has been lost or delayed, I expect a replacement to be issued without further delay. Please treat this matter with urgency. Yours faithfully, Petro Mashamaite
3 replies
2 months ago
Unauthorised subscription R850.84 Account Deduction
I am writing to formally lodge a complaint regarding the service I received from Vin Check Car Buddy. I visited your website to check my vehicle VIN history, where I was presented with a plan indicating that I needed to pay R13 for a single VIN check. I approved this payment in good faith. However, I was charged twice (R13 x2) for one view, and I never received the promised PDF report. Furthermore, a few days later, an amount of R850.87 was deducted from my account as a subscription fee without my consent or any agreement on my part. This is completely unacceptable, as I did not authorize any recurring subscription. I have since contacted your support team requesting a full refund of the unauthorized charges. Unfortunately, instead of resolving the matter, I am being delayed and offered only a 50% refund. It is unreasonable for me to be charged for an error that was not mine. I kindly request the following: - A full refund of the duplicated R13 charges - A full refund of the unauthorized R850.87 subscription fee - Immediate cancellation of any subscriptions linked to my account Please treat this matter as urgent. If it is not resolved promptly, I will have no choice but to escalate the issue further through the relevant consumer protection authorities. I expect a fair and full resolution without further delay. Sincerely, Petro Mashamaite
0 replies
2 months ago
Refusing to cancel the loop rain
Dear Sir/Madam, I am writing to formally express my extreme dissatisfaction and frustration regarding an issue with your service. I am currently being forced to pay an amount of R950 for a service that I do not use and did not authorize. The “loop” in question was added and linked to my account without my knowledge or consent. At no point did I request or approve this linkage. What is even more concerning is that when I attempted to cancel this service, I was informed that it is now “impossible” to do so. This is completely unacceptable. No customer should be forced to pay for something they neither requested nor use, especially when cancellation is being unfairly denied. This situation reflects a serious breach of consumer rights. I refuse to continue paying for a service that was imposed on me without consent. If this matter is not resolved immediately and the service is not cancelled, I will have no choice but to escalate this issue and file a formal complaint with Consumer Protection. I expect urgent action to: 1. Cancel the unauthorized “loop” service immediately. 2. Stop any further billing related to this matter. 3. Provide clarification on how this service was added without my consent. I trust that this matter will be handled with the seriousness it deserves and resolved without delay. Yours sincerely, Petro Mashamaite
2 replies
4 months ago
Formal Complaint – Misleading “Your Friendly Controller” Slogan and Poor Customer Service at Checkers Brits Mall Deli
Subject: Formal Complaint – Misleading “Your Friendly Controller” Slogan and Poor Customer Service at Checkers Brits Mall Deli To Whom It May Concern, I am writing to formally express my deep disappointment and dissatisfaction with the service we received at the Deli section of Checkers Brits Mall on 12 February 2026 at approximately 09:35 AM. Checkers promotes the slogan “Your Friendly Controller” at the Deli, however, our experience today proved the exact opposite, making this slogan misleading. When we arrived at the Deli to purchase breakfast and lunch, including prepared cut watermelon, the controller was busy scanning items on a trolley. While I understood that she was occupied, she completely ignored us for approximately 15 minutes or more without acknowledging our presence or even greeting us. Eventually, another lady from the back kindly came forward and assisted us in a friendly and professional manner. During the service, I required more prepared watermelon than what the small plastic container could accommodate. I politely requested a former disposable pack, and the assisting staff member allowed me to transfer the watermelon into the larger container. However, immediately after, the controller raised her voice in a disrespectful and unprofessional manner toward both us and her colleague. She did not greet us, nor did she politely explain the reason for refusing the use of the disposable pack. Instead, she spoke harshly and undermined her colleague in front of us, showing a clear lack of respect for both customers and fellow staff members. Her tone and behavior were unacceptable and humiliating. We were then forced to return the watermelon and use the smaller container, which was insufficient for our needs. When I respectfully explained that I could not use multiple small plastic packs and that we were paying customers, not requesting anything for free, she responded with further hostility and stated that they did not have enough disposable packs. This incident reflects extremely poor customer service, lack of professionalism, and disrespect toward both customers and ***orkers. It is unacceptable for customers to be treated in such a dismissive and disrespectful manner, especially in a store that claims to have a “Friendly Controller.” I would like to ask Checkers the following: 1. Is this the standard of service customers should expect? 2. Is this behavior aligned with your “Your Friendly Controller” slogan? 3. Is it acceptable for staff to raise their voice at customers and disrespect colleagues in front of customers? I kindly request that this matter be taken seriously and that the controller involved receive proper training on customer service, professionalism, and respectful communication. Customers should never feel disrespected or bul**** while trying to make a purchase. If this matter is not properly addressed, I will have no choice but to escalate the complaint further to the relevant Customer Protection and Consumer Authorities. I trust that Checkers will take this complaint seriously and ensure that corrective action is taken to prevent such incidents from occurring in the future. Yours sincerely, P'Mashamaite
0 replies
4 months ago
Fund's missing
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the payout of my funds processed through Alexander Forbes. According to my records, the total amount due to me was R25,000. However, I only received approximately half of this amount into my account. The remaining balance, approximately R12,000, has disappeared from my profile without any explanation, breakdown, or communication from Alexander Forbes. What is extremely concerning is that this issue does not appear to affect me alone. Other employees that I worked with received their full payouts without any shortfall, while my funds (and possibly others) are incomplete. To date, no one from Alexander Forbes has provided a clear reason for this discrepancy. There was: - No prior notification of deductions - No explanation on my statement or profile - No communication regarding where the missing funds went This lack of transparency makes me feel that I am being unfairly treated and, quite frankly, ****** of money that rightfully belongs to me. I request the following as a matter of urgency: 1. A full written breakdown of how my R25,000 payout was calculated 2. A clear explanation of where the missing ±R12,000 went 3. Immediate correction and payment of any outstanding funds owed to me If this matter is not resolved promptly, I will have no choice but to escalate the issue to higher management and relevant regulatory bodies. I trust that Alexander Forbes will take this complaint seriously and respond with urgency. Yours faithfully, Petro Mashamaite
2 replies
4 months ago
Poor Customer Service and Hygiene Standards
Subject: Formal Complaint Regarding Poor Customer Service and Hygiene Standards To Whom It May Concern, I am writing to formally lodge a complaint against Root’s Butchery at Mabopane Square regarding extremely poor customer service, unhygienic conditions, and unprofessional conduct by staff. Firstly, the overall hygiene in the butchery is unacceptable. The meat on display appeared old and poorly maintained, with clear signs of inadequate pest control. What was most disturbing is that staff were cleaning the glass freezer while meat was still inside, wearing dirty overalls. Sweat and dirt were visibly falling into the meat that was later sold to customers. This is completely unacceptable. We are human beings, not scavengers, and we expect food sold to the public to meet basic health and safety standards. Secondly, the customer service was very poor. The staff do not serve customers according to the order of arrival. While we were patiently waiting in line, a man walked in and was assisted immediately ahead of us. When we raised concern and explained that we were first in line, the lady who assisted us who was not wearing a name tag responded with a bad attitude and gave unnecessary explanations instead of correcting the situation. Her behavior was unprofessional and disrespectful. Even when she eventually assisted us, she did so with clear attitude, throwing the meat on top of the fridge carelessly and rushing to assist the other customer, as if we were not important. This conduct made us feel disrespected and undermined as customers. If discipline, hygiene, and respect for customers are not a priority at this store, I will have no choice but to escalate this matter to Consumer Protection Services and relevant health authorities. I expect this complaint to be taken seriously and appropriate corrective action to be implemented. Yours sincerely, Concerned Customer
0 replies
4 months ago
Poor Store Conditions and Service Shoprite Pretoria North
Subject: Formal Complaint: Poor Store Conditions and Service Shoprite Pretoria North Dear Shoprite Management, I am writing to formally lodge a complaint regarding the ongoing poor conditions and unacceptable service at Shoprite Pretoria North. It has now been four months since the 2025 Black Friday, yet the store remains untidy and poorly managed. Stock levels are extremely low, shelves are often empty, and the overall presentation of the store has deteriorated badly. The butchery department is my biggest concern. Braai packs are not fresh; they appear to be old frozen stock, discoloured, and poorly handled. There are no proper braai packs with drumsticks only everything is mixed. Even more alarming is the lack of hygiene. The butchery is not clean, there appears to be no pest control, and flies are seen laying eggs on meat inside the freezer area. This is completely unacceptable and poses a serious health risk. As customers, we are not scavengers. We expect fresh, clean, and safe food. The staff in the butchery section show little to no concern, and it is clear that the store manager does not understand or enforce basic duties regarding stock quality and customer safety. The fruit and vegetable section is equally disappointing. The produce is of very low quality, old, and untidy. Oranges, apples, and potatoes are visibly old and not rotated or replaced. This is far below the standard Shoprite used to represent. The store layout is also chaotic. The shop floor is constantly blocked with trolleys full of unpacked stock and abandoned goods, making it difficult for customers to walk freely. Staff members block aisles, engage in gossip, and show little respect for customers. At the tills, the situation gets worse. Cashiers are rude, careless, and extremely slow. today i waited 45 minutes in a queue with only one customer ahead of me. Items are tossed and handled roughly, as if customers do not matter. There is no sense of urgency, professionalism, or respect. As a regular customer, I am deeply disappointed. What has happened to the decency and standards that Shoprite was once known for? I request that this matter be taken seriously and addressed urgently, including: Proper hygiene and pest control inspections Fresh and quality stock replenishment Improved staff discipline and customer service training Stronger management oversight I expect feedback and visible improvement, as this situation can no longer be ignored. Yours sincerely, A concerned and loyal customer
0 replies
4 months ago
extremely poor service, negligence, and unacceptable handling of my funds
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the extremely poor service, negligence, and unacceptable handling of my funds at the Standard Bank Brits Mall branch today. I visited the branch to request the release of funds from my savings account that are linked to a monthly stop order. I politely asked the consultant assisting me to ensure that the stop order deductions resume only on the 25th of February, as intended. I was charged R200 for this request, and the funds were paid into my account immediately. However, to my shock and disappointment, upon arriving home I discovered that the same funds had been deducted again as a stop order. Not only was the money reversed back, but my balance is now less than the original amount, indicating further incorrect deductions. Because of this mistake, I am now forced to return to the branch again tomorrow to fix an error that was not mine. This will result in another R200 being deducted for a mistake caused by the bank’s consultant. This is nothing short of financial ******ion and gross negligence. What makes this situation even more unacceptable is that I urgently needed this money to cover my son’s school uniform and transport fees. Due to the bank’s incompetence, my child has been directly affected by this unnecessary delay and financial strain. I find this conduct highly unprofessional, unacceptable, and completely contrary to the level of service expected from a reputable financial institution. I request the following as a matter of urgency: 1. Immediate correction of the stop order error 2. Full refund of the R200 charge (and any additional charges incurred) 3. Assurance that I will not be charged again for correcting this mistake 4. A formal explanation and apology for the inconvenience caused I expect this matter to be treated with urgency and seriousness. Failure to resolve this promptly will leave me with no option but to escalate the complaint further. Yours sincerely, Petro Mashamaite
5 replies
5 months ago
dissatisfaction with the handling and closure of my case (Case Number: 06435840).
Dear Capitec Bank Complaints Department, I am writing to formally express my dissatisfaction with the handling and closure of my case (Case Number: 06435840). I am extremely disappointed by Capitec’s decision to close this case and state that nothing can be done to assist me in recovering my funds after they were sent to the wrong recipient. As a customer, I expected more support, guidance, and intervention from my bank, especially considering that the transaction was reported promptly. Being advised to resolve this matter through a small claims court places an unfair burden on me as a client. Capitec promotes itself as a customer-focused bank, yet in this situation I feel abandoned and unsupported. The outcome of this case does not reflect a customer-friendly service, nor does it provide reassurance that clients are protected when genuine mistakes occur. I acknowledge that errors can happen, but I believe the bank could have taken additional steps to assist, such as attempting to contact the recipient bank or providing more practical support beyond simply closing the case. I request that this matter be reviewed again by a senior department and that Capitec reconsider its position. I would appreciate a detailed explanation of what measures were taken and why no further assistance could be provided. I trust that Capitec values its customers and will take this complaint seriously. Yours sincerely, Petro Mashamaite
1 reply
5 months ago
Unfair treatment
Subject Urgent Complaint: Electricity Purchase Successful but No Meter Token Received Dear Standard Bank Complaints Team, I am writing to formally lodge a complaint regarding an electricity purchase I made via the Standard Bank app. I purchased electricity using the correct meter number, my linked bank account, and my registered phone number. The transaction was marked as successful, and the money was deducted from my account. However, I did not receive the electricity meter token number via SMS, in-app notification, or any other channel. As a result, I am currently without electricity and sitting in the dark, despite having paid for the service. This situation is unacceptable and has caused me significant inconvenience. I request that this matter be treated as urgent. Please either: • Immediately resend the missing meter token, or • Reverse the transaction so that I can repurchase electricity without further delay.
4 replies
Review Distribution
5 Star
7 (8.536585365853659%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
75 (91.46341463414635%)