DD
Dina D
Active since May 2023
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Rasam Tandoori Heidelberg is a gem.
Practically perfect. Excellent food, great value, and friendly and fast service. We can highly recommend their Sunday Buffet, and have yet to order something from the menu that has not been delicious. We regularly recommend them to stay-over guests, and the feedback is always great.
0 replies
2 months ago
Ahmed's Textiles is worth the drive and the pay-day traffic
While we had to pick up an online order from Ahmed's Textiles in Pretoria, on a busy payday weekend (a bad call traffic-wise, as the area was totally gridlocked with eager shoppers), the staff were all attentive, friendly, polite, and super helpful. Ahmed's Textiles deserves a better location, but you cannot fault them when it comes to value for money goods, competitive prices, and swift in-store assistance.
0 replies
2 months ago
AirBnb favours the guest over the host, regardless of video evidence.
We are hugely disappointed to discover that Airbnb favours the word of an untruthful guest over that of the host, regardless of video evidence shared proving the contrary. A guest who missed our check-in window accused us of being "immediately rude, intimidating, and aggressive" upon his arrival; failing to mention that it was, in fact, he who arrived visibly angry and discourteously abrupt after he had inconvenienced himself and us through his own lack of clear communication regarding his check-in requirements. As a guest house with a strong track record for consistently excellent hospitality across multiple hospitality platforms, we felt neither heard nor seen, nor protected and partnered by Airbnb. It is not unreasonable to expect mutual respect and common courtesy to be the minimum standard of interaction between all parties. In well over 2000 public reviews with a 4.9/5 score average, we have received 1/5 scores only twice. And it comes as no surprise that on both those rare occasions, it was after we addressed the unacceptably rude and disrespectful behaviour of these customers. If that's the price we have to pay for advocating mutual respect, then we'll wear it as our badge of honour.
0 replies
2 months ago
Makro’s Vanishing Act: Stock, Service, and Accountability.
Makro Online accepted full payment for an order of 40 Wimbledon chairs, an action that reasonably implies that the items were in stock and available. The website had also committed to delivery by Monday, 24 March 2026. That delivery did not take place. More concerning, no communication was received to explain the delay or failure to fulfil the order. I was left to investigate the matter myself, only to discover via my online profile that the chairs are in fact out of stock and that a refund will only be processed by 9 April. This raises several concerns. Why is payment accepted for items that are not available? Why is there no proactive communication when an order cannot be fulfilled as promised? And on what basis is the use of my funds retained for an extended period without any form of compensation or accountability? Additionally, the absence of in-store samples makes it difficult to assess product quality prior to purchase, and the general standard of in-store customer service has, in my experience, declined noticeably. The overall experience has been deeply disappointing and falls short of what one would expect from a retailer of Makro’s standing.
1 reply
3 months ago
Love Handling Packages? Not When They’re CPAPs.
I recently tried to ship a ResMed AirSense 10 Elite CPAP device, following the courier’s guidance to the letter. On 9 February 2026, I received written confirmation that the shipment would be accepted, as long as it contained no battery. The device has no internal or removable battery, operates solely via a 90W AC adaptor, and is not a dangerous or prohibited item. Despite this, the shipment was refused at the Heidelberg, Gauteng counter on 10 February. Even after presenting supporting documentation the next day, the staff declined to review it or escalate the matter. The refusal appears to have stemmed from misidentifying the AC adaptor as a battery, ignoring prior written confirmation and the fact that the unit is FAA- and RTCA-compliant, designed for safe aviation use. This experience highlights a breakdown between company policy, written approvals, and counter-level execution. Staff training and clear escalation procedures are urgently needed, especially when customers provide documentation upfront. Consistency and informed decision-making aren’t optional, they’re essential. Online customer service agent Bongi Mayo gets a big high-five for coming back to us with confirmation that we can send the device and a quote. He went all out to demonstrate that he would 'love to handle' our package, while the Heidelberg branch counter staff did the exact opposite.
0 replies
4 months ago
RUN. Impossible begins here.
Run. Horrible. Infuriating. Trying to reach Telkom to let them know our inverter won't connect with our new fibre because they need to activate 2.4 as well as the 5G. There is no simple way to speak to a human or get a useful response, let alone any helpful action. You have to try 'self-help' yourself through a maze of ridiculous app message hurdles. Dealing with Telkom on any matter via any channel sucks. Just like absolutely every interaction I've had with them, my entire life, this one has not failed to make me think less of their 'service'. I borderline want to dump my (otherwise amazing) partner for making this change to them.
0 replies
12 months ago
AirBnb 'support' goes AWOL.
What has happened to AirBnb's host and guest support? Did they retrench their entire live agent support department... or what? I used to be a great fan of how helpful and responsive AirBnb was but now I'm just hugely frustrated and highly disappointed. It's shockingly hard to find support of any kinD, let alone of the 'human' kind. They are now just as bad and could-care-less as booking.com has always been. There is no easy-to-click button on the App where you can communicate with a helpful human, or even a virtual agent. I'm dropping Airbnb as a partner if this is going to be the status quo moving forward. They're cheeky enough to drop a host's Superhost status when 'they' can't secure you any bookings, yet don't hold themselves to the same high standards they exact of hosts and guests. Pull up those socks chaps.
0 replies
16 months ago
Faulty goods and ****py service.
Game Heidelberg Mall. Truly pathetic customer service especially when you inevitably have to return/service a poor or faulty product. Game Heidelberg sold faulty items on a special (in hindsight, logic dictates that these were returned items, as the packaging was open) and then refused to refund me when those ***** items were found not to work. The 'customer care/returns/repair' department and most floor staff take a low EQ approach, seemingly living out the shoddy standards instilled and maintained by a mix of disinterested and disempowered managers. This retail fish seems to be rotting from the head or holding company down, as 'Makro online' follows a similar strategy of 'just ignore the customer and wear them down and they'll soon go away'. It would not surprise me if this store folds. Customers can only take so much abuse and disrespect.
1 reply
16 months ago
Shockingly tardy and shoddy Makro Customer Services
Ongoing Issue – Damaged Fridge & Lack of Response | Fridge Delivered Damaged | MAK8287530 Gosforth DC Two months after I logged my claim on the same day (3 December 2024) that a fridge was delivered damaged inside its packaging, I got my first response from Makro in the form of a call from a driver who is now (5 February 2025) ready to collect it. I explained I had given up after being ignored for over 2 months, and decided to use it, damaged. Then today, (6 February) an email from the 'Customer Care' department suggesting that I told the driver it had already been collected. Most likely, another characteristically poor communication error between the driver and the 'customer care' consultant. But still, hugely frustrating. Seriously 'management', Makro CEO SiyabongaMugari and Massmart CEO, Jonathan Molapo, if they are still ruling this rotting roost, should schedule a meeting to start making some changes for the better. That's if they care at all or even know how. As it appears, they do not.
1 reply
18 months ago
Sells online stock they do not hold. Zero customer service.
Why on God's green earth does Takelot sell an online item to me, take my money, and then they do not have stock? I have committments to adhere to. And there is no one to call about this. Only a dumb-@ass chatbot that rebuffs me with irrelevant generic go-help-your-self-and-stuff-yourself answers. It's super dishonest to sell stock you do not hold!!!!!!
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
2 (12.5%)
3 Star
1 (6.25%)
2 Star
4 (25%)
1 Star
8 (50%)