RS
Reinette S
Active since Feb 2023
26
Reviews
0
Industries
Reviews
26 reviews1 month ago
Nedbank must take responsibility for the disrespect that I, as their client, must endure
I have written a review about the pathetic attorneys that Nedbank has exposed me, as their client, to. Although I have written that review, I was now thinking to myself that, actually, it is Nedbank who is the problem. They have appointed these "attorneys". They must therefore answer for them. I am a Nedbank client, not a VVM client. Nedbank can read my previous review about VVM to ascertain why I am so unhappy. I am not going to repeat myself. The crux of the matter is that Nedbank does not care one bit about their clients. If they do not fix my problem within the next two weeks, I am going to take my business elsewhere. Reinette Stander
0 replies
1 month ago
VVM is very ***********
Nedbank has handed me over to VVM as I owe them some money. I have made an arrangement with VVM that, if they send me their banking details, I will pay the amount of R250 per month. This was a number of months ago. They did nit provide me with their banking details for four months! However, they kept on calling me, wanting to know when I will pay. So, I gave up with them. I decided to pay my account, but directly into my Nedbank account. This month alone, I have paid paid almost R1600 into my account, instead of the agreed R250. By now, I have a small amount to still pay. Today alone, I have received two threatening sms messages from VVM. Saying that they are going to take me to court because I do not pay. When I tried to phone them, there is a voice that says that the number THEY PROVIDED on the sms has changed. The voice give the new number, but in such a hurry, that I cannot hear the last two digits. I therefore resorted to searching for a WhatsApp number on Google. So I send them a WhatsApp. Although I send my ID number, I keep on getting messages that I should type my ID number. I don't know what they want from me anymore. I give up. But one thing is certain, it seems that I have made the right call to pay the money directly to Nedbank and not to VVM. I will continue to do so. VVM can now go to hell.
0 replies
2 months ago
Bestmed simply ignores its members
I have been claimed directly from Bestmed for paying a doctor out of my own pocket. After more than a week of not hearing any feedback from them, this morning I requested them to provide me with information. Coincidentally, I received a statement from them a while later. This statement confirmed that they have paid the money into an old account today. However, it was into the incorrect account. I have attempted to change my banking details on the Bestmed app, but the app does not provide you with that option. I therefore specified the correct banking details in the same e-mail with which I have sent the claim. As they have obviously received the claim, they have also received the e-mail. Upon sending an e-mail to them, informing them of this and indicating that they will have to correct this mistake today, they simply ignored me. I therefore attempted phoning them. But after holding on for about 20 minutes, I decided to hang up and try the "Chatbox" feature which they claim is on the app. I have searched everywhere on that app, but could not find this feature. I therefore sent another e-mail, requesting them to respond to me. Again, I was, and still are, being ignored. I am quite confident that Bestmed is not going to fix their mistake. They will find an excuse not to. This is worrying me as I have to visit the same doctor again in two weeks and I have to pay out of my pocket and then claim back from Bestmed again. But I am just going to run into the same problems. I am actually at my wits end and do not know how to deal with this poor service from Bestmed. Doctors increasingly requires patients to pay them directly and then to claim back from their medical aids themselves. If I cannot trust Bestmed to take my requests seriously, what else is there to do but to try to find another medical aid? Reinette Stander Member number 198157620
0 replies
2 months ago
MBD keeps on "mistakenly" threatening me, even though I am paying my account.
I have written a review about MBD a number of weeks ago, indicating how they are attempting to intimidate me by sending me sms messages which hints that they will take my assets and/or take me to court. This is even though I do make monthly payments as I have arranged and this was confirmed by one of their employees when I phoned them the previous time. At that time, the person told me to ignore the message as it was a mistake. I have subsequently received an sms from them telling me that I have "promised" to make a payment on the 28th and that I better stick to this promise. Upon writing the review on this platform, they have since responded to me, saying firstly that I did not promise to make a payment on the 28th, that this was a misunderstanding and secondly, that they have decided to move my payment date from the middle of the month, as arranged with them, to the end of the month. This was done without my knowledge and without my consent. So yesterday, I have received another threatening sms once again hinting that they will either take my possessions and/or take me to court. If this is another mistake, it is not one that I accept anymore. I also do not accept or agree to them just deciding on their own to change my payment date without my consent. I have now had it with MBD. As they are not sticking to our arrangement, I will no longer stick to it. If they do not fix these "mistakes" by the 14th of April 2026, and inform me that they have sorted it out, I will not be paying them this month and I will decide whether to pay them next month. I will certainly also not waste my time and money by phoning them again. Reinette Stander Ref: 0278000900284
2 replies
2 months ago
DPD Laser is very unreliable
I am waiting for a product that I have ordered from Shein. DPD Laser is used by Shein as the courier, I suppose in South Africa. The delivery was supposed to be made last week. When the delivery person arrived at my gate, I requested that he wait a few minutes as I was quickly requesting a neighbour to collect the package for me. He did not wait a few minutes, but left instead. Later that day, I received a message from DPD, confirming that the delivery of the package was not successful and that I indicating that the package will be returned to the sender if i do not contact them. I attempted to phone DPD about four times that day. Each time I moved further down the queue of those waiting for them to answer their phones and the waiting times just kept on increasing. I therefore gave up. As it may be easier to change my delivery address with them, I have done this over the weekend, receiving confirmation that my address has been changed. So this morning, I receive a text message from them, saying that they are delivering today. Upon checking the details of the delivery, I realised that the address is still the old one, not the new one they confirmed receipt of. I again attempted to change the address, but their system did not allow me to do so. So, instead, I clicked on the "reschedule" button, thus requesting that they rather deliver tomorrow, as I know that I will be at the delivery address the whole day. I once again, received confirmation that they have received the request to reschedule. This afternoon, however, I receive a phone call from the courier driver that informed me that he is my gate. After going off on him about DPD not changing the details of the delivery, he just responded that no one told him. I requested that he comes back tomorrow. Now, I only hope that he will come back tomorrow and that the package will not be sent back to the sender. I have now done everything that I could have done. I tried calling them several times, I changed the delivery address and I changed the delivery date. However, they still get it wrong. I was planning on ordering a few thousand Rands worth of merchandise from Shein next week. Now, because of DPD Laser's incompetence, I am seriously reconsidering this. This effectively means that Shein will lose me as a client just because they are using DPD as their courier agency. I wonder if DPD will even bother responding to this review. I get the idea that they do not take customers very seriously. But we will see what happens. Reinette Stander Cell: 0834692931
0 replies
2 months ago
MBD makes up the game rules as they go along.
I am currently being harassed by MBD. Last week, they send me a very threatening and dark sms message, implying that they are going to seize my property and take further legal action if I do not pay my account immediately. They instruct me to phone them. So, I phone them. First of all, I am informed that the number they have provided on the sms message is incorrect, I must phone another number. When I refuse, I am told by the person that answered, that i do have an arrangement in place to pay every month on the 15th and that I have indeed paid last month. I am up to date. The sms must have been a mistake. I have no option but to accept this. However, on Wednesday, 25 March, I receive another sms, which indicates that I must make a payment by 28 March. Assuming that this is yet another mistake, I ignore it. So on Friday, 27 March, I receive another sms with an attached letter, reminding me that I "have promised" to make a payment every month on 28 March and that I must pay by this date, or else. Firstly, I was told by their employee that my arrangement is for the 15th of each month. Secondly, I received my salary on the 15th of each month, why would I make an arrangement for the 28th? I do not accept that all these messages are mere "mistakes". MBD is making up and changing the game rules as they go along. I will not abide by this. I am now going with what the person said to me on the phone. If MBD wants to make trouble for me, they will need to prove to me that I have "promised" to pay on the 28th of every month. Otherwise I will pay on the 15th as "promised". Reinette Stander
2 replies
6 months ago
MBD phones you just to bill you, even if you pay
I pay MBD monthly payments towards my ABSA account. Although I pay my account, MBD has contacted me exactly 9 times since last Friday (5 working days) to remind me to pay this month again. When I queried whether I am being billed for all these harassing calls, I was answered in the affirmative. In other words, MBD phones you as many times as possible, even if you pay, just so that they can load your account with the costs of these calls. In my opinion this is very ********* practice and definitely borders on harassment. If this continues, I am definitely going to report them to the Ombutsman,
1 reply
6 months ago
Don't believe a word Sanlam says
I have app**** for a two-pot payout of some of my funds at Sanlam. This was on 10 November 2025. After I had to follow up with them again as I was not receiving any communication, I was told that my ID photo that they have is not clear. This is after they have used the same photo last year for a similar purpose. They did not contact me for this, no. They waited until I contacted them. So, I send the clear ID photo. I was then promised that I will receive my money on 27 November 2025 (today). So I wait. I am still waiting. After I, once again, had to contact them, I was told that there are still some checks or whatnots that needs to be done. I will receive my money once this has been finalized. No-one can tell me when this will be. It may be another month for all I know. It is my opinion that they had almost a month to do these checks. Why did they then indicate that I will receive the money today? This is my money that I am requesting. It is not a loan. I now no longer believe one word that Sanlam is telling me. They keep coming up with new excuses not to pay out the money. This is completely unacceptable. Reinette Stander 0834692931
2 replies
8 months ago
NRB Risk Solutions need to get their act together
I am paying off an account through NRB Risk Solutions. I keep on receiving e-mails from Mr Nkosekhaya April from that company. These e-mails specify that: "Numerous efforts have been made and NRB has accommodated you as far as possible, however no payment efforts have been forthcoming from your side". It continues by threatening me that: "If no payment is received within the next 48 hours, then NRB will have no choice other than to escalate your account to the next level in the collections process, and your credit RECORD will be negatively affected". I have thus sent a response to Mr April on 25 September 2025, requesting him to be more specific regarding the so-called efforts that NRB has made. I continued to indicate that I resent his statement that no payment efforts have been forthcoming from my side, especially as I have paid every month from April until August. I acknowledged that I did not pay for September, but I did have a problem for that month. I continued by making a new payment arrangement, which I would have honoured from October. I did not receive so much as an acknowledgement of receipt from Mr April. Instead, he keeps on sending me the exact same e-mail. Stating how NRB has made so many efforts and how I am not making any efforts to pay. I have received two such e-mails from him today, in spite of my e-mail of 25 September. I therefore decided to phone Mr April. Upon speaking to him over the phone, he indicated that the e-mail does not say what I am quoting. Instead, it requests me to pay and to ignore the e-mail if I have paid. He also indicated that it is the system that sent the messages, not him. I even had to read the e-mail to him, after which he still insisted that he is correct, not me. After I indicated to him that I can read and that I am not lying, as, at this point, I started to suspect that he is thinking that , he asked whether I wanted to speak to his manager. I accepted this suggestion, only to be told that I cannot speak to the manager as she is on the phone. After holding on for a while, I indicated that I want an e-mail from his manager this afternoon still, or I am going to write a review on Hellopeter. He told me to go ahead and write the review. So, here we are. Reinette Stander Reference 65684766001
0 replies
8 months ago
I am really tired of the poor service from MTN
I have not telephoned MTN about this problem. I have made the decision to write a review on this platform instead as I am not going to navigate through their long introduction of many different numbers to press for a particular department, only to be informed that they are "currently receiving a high number of calls" and I have to be patient. I have received a sms message from MTN at 1:10 this morning, informing me that they have suspended my ability to make outgoing calls due to non-payment. However, my MTN account is paid every month on the 21st of the month through a debit order (a very inconvenient date for me, but I was not provided with any other options by MTN). That debit order did indeed go off on the 22nd of September. Which means that I did pay for the month, unless MTN now wants me to pay twice per month. If this is the case, I have not been informed accordingly by MTN as I do not receive any account statements or invoices. I do receive a sms message once in a while, which states that MTN has sent my monthly statement to some weird e-mail address that does not even have the symbol "@" in it. They do have my correct e-mail address as I have updated my personal information at an MTN store about three months ago. I am actually convinced that their excuse will be a computer glitch. This is, however, not an excuse that I find acceptable as a computer cannot think for itself, unless they are now using AI technology, in which case I am very nervous about my personal information that MTN has access to No, a computer usually executes a demand as a result of human intervention, either inside MTN or outside, either on purpose or accidentally. I am really tired of the poor service that I regularly experience from MTN. So tired, in fact, that I am even hesitant to upgrade my contract with them as I am then forced to use their services for the next 24 months. Reinette Stander Cell: 0834692931
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.6923076923076925%)
1 Star
24 (92.3076923076923%)