CC
Cindy C
Active since May 2010
11
Reviews
0
Industries
Reviews
11 reviews39 months ago
Amazing service and Food. Nothing could be faulted.
What an amazing experience. Best food, best service with a smile from ALL staff - Soo refreshing.
0 replies
39 months ago
very Faulty products sold on Vodabucks - stay clear
This is related to previous query that was not resolved. Bought a Mellarware toaster and Kettle combo in March 2022. eventually after several calls and emails ad then a complaint on Hello peter - a vodacom hello peter arranged for teh retuen of the faulty goods. and instead of refunding me - brought me the same faultlt brand - which is NOT what I had asked for After several emails, calls and compliants. no response was received. I opened the kettle in February and low and behold... the kettle worked for 4 days and Kaput - it died like the first one... Please take back your faulty Goods
2 replies
43 months ago
Faulty Kettle/Toaster Combo replaced instead of refunded
Mellarware Toaster/Kettle - after months (Since May 22) of logging a return for a broken Kettle - Vodacom eventually came through to collect the broken toaster /kettle combo... but instead of refunding me as requesting - they brought the exact same product - which I did not want. I am still waiting for them to come fetch it - VODABUCKS store - I want my refund!
2 replies
44 months ago
Cold cold Tea.. oops Cold Customer service from Zama at Umhlanga Netcafe
Umhlanga Netcafe... WOW. i was put off buying anything from there, I stopped at the cafe on my way out (14 Oct at 15h50)for a takeaway tea and a balloon for my3 year old who was discharged from her stay at the hospital. the cashier.. Zama was extremely cold. no words, no acknowledgement, just a zombie chewing something in front of me. Zombie cos it looked like she was ready to roll her eye***** to the back of her head... I just paid for the balloon for my daughter and some chewing gum and just left. Mind you there was no one in the store or at the cafe... makes you wonder why...
0 replies
47 months ago
Vodabucks sells faulty goods with no means to return items
I purchased a combo toaster/kettle deal on the vodabucks store in late March 2022. The kettle stopped working within a week of using it. Ive logged a return in April 2022 and made at least 7 follow-ups as to when the items will be fetched and do date - I still have the item and no refund. the only response i get is i'll reescalate... and the supervisor/manager is never available. I have even sent a few emails to [email protected]. reference: 2001540110. 084 987 9407
2 replies
64 months ago
Vodacom Retentions - gives you empty contracts
On a number of occasions prior to 12 Feb – I called to cancel my contract with Vodacom and after speaking to an agent – the call cuts and no one bothers to call me back. Then on 12 Feb I got through. After 1,5hrs on the call – I concluded a contract telephonically after the agent checked that there was stock of the device… You can listen to the last 15mins or so. Or the whole call if you have the time. P30 Lite device, R150 Airtime p/m, 10GB promotional data pm for 24 months, 20GB once off. For R259pm for 24 months Ex Vat… my phone would arrive in 5-7 days… When my device never arrived, I phoned to enquire whats going on, to be told that I didn’t receive it as the P30 Lite is discontinued and there was no Stock. Here I am trying to cancel my contract, you try to retain me with a good deal, I conclude the Deal (telephonic Voice Contract), and for you to not fulfil on it? Not my problem that you didn’t manage your stock control. You made a contract with me and need to fulfil it… if the tables were turned, you would take me the legal route, if I didn’t honour the contract payments. Should I be doing the same? I emailed all the customer service email addresses and no reply after more than a week. I phoned customer service todayand thorn said the new contract was cancelled on the same dat 12 feb (nobody bothered to inform me) then got transfered to Teven at Cancellations (The most deadest sounding person ever) and he too tried dangling carrots... I said I need a new device (P30 Lite or newer) - he said, we have it... wow.. was I Upset... How can you waste so much of your customers time... really!!!
4 replies
99 months ago
MWEB to install fibre takes 8months then they overcharge you
We got charged extra R200+ rands because apparently we had a Lan point. but how do we use the lan point without the router being delivered. Which is what the package included. Plus, we only received the username and password way afterwards. We waited since Sept 2018 to receive the mweb guys to sort out our fibre. worse service delivery ever experienced.
1 reply
125 months ago
You get charged for Services Cancelled
I took up a data contract through one of the sales calls in January. (076 283 0328) It included a wifi router. when the router/sim didnt work, i called to cancel the deal Ref: 18252662. They collected the devise and sim a few days later and i received notification that the parcel was received. I have been Charged the pro-rata fee (R25) and one months full instalment without having had the opportunity to use it... When I tried calling the number (0821942)to resolve the issue, I would stay on the line for 45mins and no answer. How does one get charged for services that were returned???? If only Vodacom could just answer their calls. Ridiculous
1 reply
128 months ago
Netflorist delivers old flowers
I am usually the one buying flowers for others via netflorist, Today I was on the receiving end since it is my birthday. <br> <br> I am very disappointed to see that one receives old flowers, where the quality is of the same nature as those of the guy who sells roses at the traffic lights. Where the old petals are pulled away to make the rose look fresh. <br> <br> I know from my own experience that when I log onto netflorist to order flowers, I have the expectation that the flowers will be fresh and beautiful when it arrives at the recipient... Now being on the receiving end...I know that the recipients don't have the intended experience.<br> <br> Dissapointed! <br>
0 replies
134 months ago
REQ 5077885: still no communication back
I complained about being charged for a contract that I do not have and on helli peter a week ago, the response was that the regional office would contact me. A week later and not even a phone call. I believe that I should provide MTN with a case number from the police station for theft within the next week.
1 reply
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