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Brenda D

Active since Nov 2022

4

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4 reviews

inSure by iStore

4 months ago

World Class Customer care

The best prompt service I received, I am not cancelling my insurance anytime soon. My claim was approved within 48 hours of submitting the relevant documentation and guess what they allocate the person who kept me updated throughout the process and explained in detail what will be required from me. I give the endless super nova rating

0 replies

11 months ago

My current account was handed over without my knowledge or fair process followed

I am raising a concern on how my current was handled and referred to legal without any form of communication received from the current account collections, I received an SMS on Friday the 05.09.2025 at 15.57 advising me that my account is handed over for legal action. I immediately contacted the attorney to confirm if this was true and he confirmed that all is correct, but I was not satisfied, and I then asked the reason for the hand over he referred me back to my bank. At 16:16 I managed to get to several departments within Nedbank needing further information with regards to the account hand over I was assured that my account is not handed over and not flagged yet. This Morning I phoned back the attorney to feedback to him about what was discussed with my bank, He listened and advised me to call my bank again to verify that and he will do same from his side. To cut the activities short, I requested proof of communication from the bank and Tshepiso from Current Account collections told me that they attempted to get hold of me on the 26.08.2025 to no avail, I checked my call records, and I can confirm that I don’t have any form of communication either via SMS / call from your side, adding to that I made a transfer on the very day without receiving my call. All I need is proof of communication, be it in a form of email, SMS or call recording. I am still using this account. I have monies that I transferred into the account during the month of Aug, All I am asking for is fair treatment before hand over, if trace alert was initiated due to be unable to get hold of me in any form. Please do treat me fair and if you needed to cancel my overdraft that should have been communicated with me prior, there was never a time I ignored my calls especially coming from My bank because I know the importance of making necessary arrangement and communicate if the need arise.

0 replies

26 months ago

Thank you Rachel Twala and Outsurance

I just don’t know where to start, but we interacted with Rachel Twala who journeyed with us though the claiming process . Boy she was beyond excellent, she was more patient with us and frequently gave us feedback. She was transparent with us especially with the incident report she went beyond her call of duty. She treated us with respect and showed us empathy after all that happed. She gave us two options for our pay out 1st Cash and 2nd was full replacement of our Fridge but we went for the 1st option (cash) yes she processed but my husband and I checked the logistics of going to look for a fridge ourselves and it was a No No No, I immediately phoned Rachel to change our option to replacement and without a doubt that was done instantly and feedback was received and service provider was also allocated. The Dhlamini’s are happy with Outstanding service we received and our Fridge was delivered within 24hours. Thank you Rachel and Outsurance

1 reply

Isabella Garcia

45 months ago

False marketing strategy to get sign up

I am totally frustrated and honestly disappointed by the Hamper I recieved on the16th Nov 2022. I was promised a year supply of products how ever when I recieved my Hamper I realised that I was being played. I immediately phoned IG to find out about the delivery intervals and I was told that the Hamper I recieved should last me 12 months. 50ml night creme, 3x 200ml face wash, 1 firming gel, and other small items like who uses 1 mascara for 12 months? I need this cancelled ASAP. This is not what was sold to me, the Hamper will never last me 12 months. 6 months would be pushing it.

1 reply

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