MW
MIKE W
Active since Feb 2010
9
Reviews
0
Industries
Reviews
9 reviews21 months ago
DESIGNER PLUS DISHONEST ******* ARTISTS
I used this company to try fix my geyser. The element was blown only. They insisted on replacing the element PLUS the thermostat which was working perfectly. They wanted to replace both parts because they said the thermostat is old and they need to give a warranty. My reply was , you only give a warranty for the parts you replace and there is no need to replace the thermostat. he quoted me R 750 for parts only - replace Thermostat and geyser , and the call out and labour is extra charge. I asked them to just do the ELEMENT replacement and the onsite plumber quoted me R 500.00 for the element. I accepted, they drained the geyser and than left site to get the element and return. I am A electrical engineer so I know about geyser elements and thermostats and tested them myself in front of them proving that the element only was faulty. Whilst they were offsite, their owner of Designer Plus called me and he insisted that he replace geyser element and thermostat or else they will not do the job. I objected and he was extremely rude to me, but being a Sunday Afternoon I was basically at this guys mercy. So I agreed for him to replace both element and thermostat at the quoted price of R 750.00. The owner than siad the charge is no longer R 750.00 , but now R 1500.00 , PARTS ONLY ,plus a Sunday call out plus Labour at Sunday rate. THis geyser element was going to cost around R 3500.00 for a job that would take 30 minutes, and parts that anyone can buy for Around R 350.00. , YET HE CHARGES R 1500.00. I refused his quotation ,and yesterday a reputable plumber came and replace the Geyser element only at a fraction of his quoted cost. the owner of this company is RUDE, and takes advantage of people who are in a predicament ,and replaces parts that are in perfect working order ,and charges excessive costs. I have reported this to my insurance company of my experience. USE THIS COMPANY AT YOUR OWN PERIL
0 replies
22 months ago
Harries Pancakes,Graskop rude manangeress.
Graskop. Our trip to Harries on Saturday,was a total disappointment after having to wait 45 minutes in the blazing sun, watching tour buses being pushed in,and than having a rude manageress, wanting to take orders after being ignored for 15 minutes after being seated, when we have not even been given menus. unfortunately I do not know their menu,and when pointing out we do not have menus, she took it on herself to single me out and be rude. I honestly thing they are just riding on their name and they are overpriced,and food id nothing to rave about. common thread here is that many people encounter rudeness from their staff
0 replies
59 months ago
MWEB- DISGUSTING PATHETIC SERVICE/NO SERVICE
I have been a client of Mweb fiber for many years. I have constantly had bad connection with them ,and they have failed to resolve my query. So I gave notice to end my fibre line with them. 31 july , they cut my line as per requested. I asked Afrihost to connect my line,but they said that they cannot because mweb , though they have stopped my fiber connection , has not released ownership of the line. I would believe that the moment one suspends the fiber line, that the line ownership would automatically be cancelled and released. NO- NOT WITH MWEB......... Try calling these clowns,AND THAN YOU ARE QUICK TO REALISE THAT mweb DOES NOT Have the slightest idea of CLIENT SERVICE . I have been on the line holding on with them 4 times this morning,and 2 hours later I am nowhere near to resolving my query. MWB TRYS THEIR UTMOST TO STOP ONE FROM CANCELLING A SERVICE. I have spoken to four of their staff this morning, a black gentleman, who just left me holding on the line for 23 minutes, before I ended the call. A lady by the name of Dorfa, who I was cut off rom ,she called me back once ,before I was cut offline again,and she nevere bothered to call me back again. A Shafika , who I was cut offline again ,and she nevere bothered t o call me back,and now a gentleman by the name of Hirschey , who has once again put me on hold for their useless non existant " client services " Ten minutes, still holding , and bound to be cut offline once again........ MWEB - YOU ARE ADISGRACE,AND I WILL NEVER USE YOU EVER AGAIN.
0 replies
60 months ago
DHL- PATHETIC SERVICE
On 01 June , a parcel lefr China via air freight, at huge cost to me , enroute to South Africa. On 04 June it arrived in South Africa. Since than and countless phone calls later to a absolutely pathetic DHL, begging them to deliver my parcel ,begging for the customs invoice, begging them to acknowledge and capture the proof of payment for the customs invoice , I am still 13 days later , still not received my parcel. I would believe that DHL should be the market leader in this industry. I have found them to be absolutely pathetic ,and ignorant to a clients needs.....No communication at all....countless phone calls begging for service...... DHL, I HAVE INSTRUCTED MY SUPPLIER TO NEVER USE DHL AGAIN......PATHETIC
4 replies
70 months ago
Standard bank Pathetic service
End of the financial year for my family trust ,so I need to get a simple amortisation statement from Standard bank that is the bond provider for a property in the trust. So I call Standard banks call centre on Thursday. After holding on for a while,I get through to a call centre consultant. The lady says she wants to verify it is really me. NO PROBLEM..........She asks me a number of absolute hogwash questions , which I answer honestly ,and to the best of my knowledge.........I FAIL.......So they try again........I FAIL AGAIN.....Profile is now blocked so they say call back in 24v hrs time and try again. So I call back yesterday ,and exactly the same thing happens,and the lady just cuts my call............So apparently some stupid Credit bureau knows more about my life and what I own,what accounts and credit cards I have , than ME...The actual person who lives and pays my accounts ,takes responsibility for my life . I told the consultant that their info must be incorrect, yet they are not interested one bit and simply says I must go to a Standard bank branch to resolve it....... Hello Standard bank.........Do you know that we have a thing called Corona Virus ,and you saw fit to close most of your branches........ Standard bank , you are pathetic.....and your info you have collected/captured on me is incorrect..... So how the hell do I get a simple amortisation statement, Standard Bank ??????? I requested the same from Absa and Nedbank,and no problems were encountered........Maybe u should learn from them.
2 replies
74 months ago
DISMAL SERVICE FROM WESBANK
I have tried to contact to contact Wesbank via telephone and email since last week. Firstly , the contact numbers on the vehicle monthly statement , are incorrect. Secondly , you try call them and you just get left holding on forever.So you try email them. A week later ,and 3 e,ails,yet not a single response...... What pathetic service in a time like this.
3 replies
76 months ago
MWEB VERIFICATION A NIGHTMARE
I am a mweb client for wifi services . It is my business name. We use it for internet as well as watching TV. This morning I called mweb technical to assist me , due to my wifi being so slow on a 40 meg line. They now have a new verification system, which they have implemented recently , yet NEVER bothered to take the trouble to inform their clients to get verified , or else they will not assist 1 in any manner. I called mweb this morning , could not be verified ,and 2 technicians refused to assist me in any manner. All I asked them to do is RESET MY PORT, to see if that resolved the slow speed. They refused , and informed me I must be verified. I said I have never nbeen asked to do verification,so why does MWEB NOT inform their clients......I was told they wait for clients to call in.......I said but clients only normally call in when ther is a problem ,and need assistance>>>>>>>> Mweb has now emailed me verification forms which need to be returned, and than 2 days thereafter I might be verified...........SO UNTIL THEY WAKE UP AND VERIFY , MY FAMILY CANNOT USE THE PAID FOR MWEB WIFI SERVICES ION THE INTERIM........... WELL DONE MWEB.......TIME TO LOOK FOR ANOTHER SERVICE PROVIDER,,,,,,,,1 THAT COMMUNICATES WITH THEIR CLIENTS WHEN SYSTEMS CHANGE......
0 replies
85 months ago
VODACOM......Does not deliver on their Promotions
On 6th March 2019 I went to the Vodacom at the Glen shopping mall. I did a upgrade to a RED PROFESSIONAL + Package. This package, which was being promoted,ending on the close of business on 06March, included a cellular phone, a Tablet,a Wireless router and monthly data ,as well as a R1000 Takealot voucher and a R 5000.00 Kulula flight voucher. I took photos of the whole package offer,including the voucher offer. The sales staff confirmed the whole package ,and the contract was signed on 06 March 2019. I received all promised ,EXCEPT , any vouchers. I have repeatedly called Vodacom client assist numbers, driven to the store ,and been in contact with their voucher promotions company. This company is called EXPECT MORE PROMOS. The persons I have been dealing with there is Frankie Johnson and Yasmien Ajouhaar . At First I was told that the vouchers were not part of the deal . than I was told I only did the contract on 14 March ,than I mailed Frankie the contract proving that it was signed on 06 March , and I now I simply get told that they are waiting for Vodacom to authorise the vouchers being issued to me . AMAZING.......NONE OF THESE DELAYS OR ISSUES WERE EXPLAINED TO ME WHEN I SIGNED THE CONTRACT WITH VODACOM,......... To date,I ve been given the BS story from everyone,and nobody is prepared to take this forward and resolve the query. I have had multiple messages from Vodacom ,saying they are investigating my query ........................3 MONTHS DOWN THE LINE.....DO ME A FAVOR .................. Lets see if Vodacom takes note ,and comes forward to resolve my query in a professional manner.......Or they will see me soon at their head office......And if still no resolution,I will take this further
3 replies
91 months ago
TAKELOT........NO CUSTOMER CARE
Been a client of Takealot for many years. On 2 occasions I have tried to return items for reasons of the item being faulty. These were expensive items.This last incident, the item was 1 day out of the 1 year warranty. Takealot was simply not in the least interested , would not collect the item ,and just simply investigate my complaint. The item in question is a inferior product. I made numerous phone calls to them ,and simply asked them to investigate my complaint ,and if not prepared to fix/repair the item, to simply give me a valid reason ( other than that it is 1 day out of warranty) ,why my claim is not a valid complaint. They refuse to ever back their clients ,would rather simply use any valid excuse not to entertain a complaint ,and are very impersonal. Well , takealot ,after being a frequent client for many years, you have now lost my business forever...........I have blocked all your advertising junk on my mailboxes
0 replies
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1 Star
9 (100%)