KC
Khumbuza C
Active since Jul 2022
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
YOU COULDN'T PAY VODACOM TO CARE
My Wifi has been down going to almost a month now. I reported my that we are unable to get Wifi on the 28th of March 2026 and today is the 13th of April 2026 and still nothing. The first ticket that was logged- was closed off with not as much as a call and guess what they closed it off as? Ticket Resolved and Connection Restored. Was any of this true? NOPE! I called in to Vodacom to enquire about the ticket and I was informed that the person handling the ticket tried to call me twice? EXCUSE ME?? You are calling a x2 attempt to contact as having tried??? THAT'S WEIRD!! I then asked for a new ticket to be logged as critical! If I tell you that I'm the one following up on that ticket on a daily, would you believe me? At this point I believe that YOU COULDN'T PAY VODACOM ENOUGH TO CARE!!! When are we going to start telling the truth about Vodacom? We truly need to tell people that if they sign up with Vodacom, they will be signing up for disappointment!!!
1 reply
7 months ago
LaPeroge Home is a ****!!!!!!
I have been using Booking.com for a while and I had never had an issue. November this year, I booked accommodation on Booking.com, LaPeroge Home, and little did I know that I was about to be ****med. The host, Jessica, is ****MER. I paid upfront for my accommodation, and a few days later Jessica cancelled with no explanation. She has since stopped answering any of my messages and calls. I have reported the matter to Booking.com and I'm not sure how seriously they are taking this matter. Unfortunately, Jessica is not ruining her name, she is ruining Booking.com's name and the legitimate hosts' names who are running legitimate business on the platform.
0 replies
46 months ago
A WARNING: DON'T USE VODACOM FIBRE SERVICES.
I AM WRITING THIS TO WARN ANYONE WHO IS LOOKING TO INSTALL FIBRE, DON'T CHOOSE VODACOM FIBRE!!!! FIND ANOTHER COMPETENT SERVICE PROVIDER. DON'T SUFFER LIKE MY FAMILY AND I HAVE. TELKOM PROVIDES A BETTER SERVICE AND I CAN ATTEST TO THIS. The service I received from Vodacom the past 5 days has been nothing shy of horrible and disrespectful. Our Fibre lost connectivity early Thursday night and a complaint was lodged the next morning. Since then we have made more than 20 calls to vodacom, and in each call we are constantly told to switch this and that off and on, mind you we are not IT Specialist. After doing our share by following their instructions, FRIDAY AFTERNOON WE WERE PROMISED THAT A TECHNICIAN WILL BE SENT TO THE HOUSE TO RESOLVE THE MATTER PHYSICALLY. SINCE THEN, NO TECHNICIAN HAS BEEN SENT AND IT IS CURRENTLY 18H48 AND WE ARE STILL "PATIENTLY" WAITING. USING MY OWN AIRTIME AND EFFORT, I HAVE TO CONTSANTLY CALL AND ASK FOR FEEDBACK. WHEN I ASK TO TALK TO A MANAGER, TEAM LEAD OR SUPERVISOR, THEY WILL MAKE US WAIT UNTIL SUCH A TIME THAT THEY WILL EVENTUALLY DROP THE CALL, CAUSING US TO HAVE TO START THE PROCESS ALL OVER AGAIN. MY CURRENT OBSERVATION AND CONCLUSION IS THAT VODACOM HAS VERY VERY VERY POOR CUSTOMER SERVICE. ITS QUITE SHOCKING THAT A LARGE COPERATION SUCH AS VODACOM HAS CUSTOMER SERVICE THAT IS FAR BELOW HOME AFFAIRS (WHICH I'M PRETTY SURE EVEN THE MANAGEMENT OF VODACOM COMPLAINS ABOUT) BUT YET THEY HAVE FAILED TO STREAMLINE AND OFFER AN OPTIMAL CUSTOMER SERVICE. THERE HAS NEVER BEEN A TIME WHEN I HAVE GONE TO A GOVERNMENT DEPARTMENT AND WAS SERVICED WITH A CHILD CRYING IN THE BACKGROUND. THE CALL CENTER AGENTS!!!!!!!!! I HAVE NEVER BEEN SERVICED BY SUCH IMPATIENT AND DISRESPECTUL INDIVIDUALS. DO YOURSELF A FAVOUR AND NEVER ALLOW YOURSELF TO EXPERIENCE WHAT WE HAVE, IT IS DEPRESSING. I HAVE TRYING TO RUN A BUSINESS AND THINKING ABOUT THE AMOUNT OF PROFITS I HAVE LOST OR BUSINESS IN GENERAL , NOT ONLY FRUSTRATES ME BUT HAS ALSO TRIGGERED MY DEPRESSION. " WE CONNECT FOR A BETTER FUTURE", FUNNY BECAUSE THEIR IMCOMPETENCY HAS COST ME MY FUTURE. MEETINGS HAD TO BE CANCELLED, CLIENTS HAD TO BE DROPPED BUT VODACOM SHOULD BE THE BEST. PLEASE DON'T TELL ME ABOUT BUYING DATA, BECAUSE THAT REQUIRES US TO USE THE MONEY FROM THE PROFITS WE LOST. AS I HAVE SAID EARLIER, THIS IS A WARNING TO THE SOUTH AFRICAN TELECOMMUNICATIONS MARKET. VODACOM SAYS THEY ARE CUSTOMER CARE CHAMPIONS, BUT WHAT WE HAVE EXPERIENCED IS FAAAAARRRR BELOW THAT. FIND YOURSELF ANOTHER SERVICE PROVIDER UNLESS YOU ARE WILLING TO GO THROUGH LOSING YOUR CUSTOMERS, MONEY AND REPUTATION. FIND ANOTHER SERVICE PROVIDER. The next step is going to CGSO and ESCALATING my complaint with them.
3 replies
48 months ago
Under compensated for Damaged Food.
I ordered food from Panarottis Cresta, on the Mr Delivery app, and upon receiving the food it was damaged and looked unappetizing. I reported this and received a coupon for the value of R50 for food that cost me close to R300. This was a truly disappointing experience.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)