M
Miss. Jack
Active since Jul 2022
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Barking up the RIGHT tree
"Justin, you jewel," would've been corny. So a huge shout-out to Justin Jafta for the excellent service I received. He was incredibly patient and forthcoming. P/s Trudie's also wagging her tail in approval.
1 reply
1 month ago
Food, glorious food
WOW! the caps intentional. The food was phenomenal and our wiatron, Mike, made it an extra memorable experience. The chocolate fondant was to die of and to kill for. The only negative for me was that there could've been more steak options. There for instance was just one Fillet Steak to be had.
0 replies
5 months ago
Samsung SA's customer care sucks
On December 1 I wrote Samsung to enquire if a phone I'd bought a friend might be a so-called "grey" phone. These are parallel imports with no local warranty protection. MYBROADBAND (https://mybroadband.co.za/) reported on Samsung "grey phones" last year. All I needed was written confirmation that the one I'd bought wasn't a "grey" phone. I provided them with the IMEI numbers. All I needed was a "yes" or "no" to ensure that the guarantee is valid. No response from Samsung at all.
2 replies
15 months ago
Shout-out for customer care
Heros don't always need guns! But one feels safer when all it needs is a call. However, this time round it was customer care. Problem. Discussed. Decisive. Solved. Within minutes. What a pleasure to have this level of service. Instead of the more-often-than-not rote list of questions one gets at other customer care centres. And the inevitable "you will have to speak to a manager". Who invariably is in a meeting! FIDELITY ADT... you rock!
1 reply
15 months ago
Spectacle World "simply the best"
“I can see clearly now… the blur is gone!” Spectacle World (Camarena Porter Optometrists) are just the best! I’ve been going there for 24 years. And there is no doubting the professionalism of the staff. Or the patience with patients. Adele and Sarel are the A-team. Nothing is too much trouble for them. Poor Sarel had the dubious honour of having to deal with someone who couldn’t make up her mind about a frame. Me! But I didn’t feel rushed at any time. And had faith in his and Adele’s suggestions/recommendations. I will soon be sporting two snazzy pairs of new glasses. And if you want special service, Camarena Porter Optometrists are “Simply the best. Better than all the rest.” (to quote the song by the legendary Tina Turner.)
0 replies
24 months ago
The brilliant service I received from Neo Mokalake this afternoon has reminded me yet again of why I've been with AandG for over 40 (not a typo!) years
The brilliant service I received from Neo Mokalake this afternoon has reminded me yet again of why I've been with AandG for over 40 (not a typo!) years. I'd requested a call-back, which was almost immediate. Neo was friendly and very efficient. A document which I'd requested was in my inbox within minutes. Thanx Neo.
1 reply
30 months ago
kudos
Brilliant service by Nicholas regarding a premium increase. What a pleasure to deal with such a friendly and professional consultant. Epitomises what "customer care" should be!
1 reply
43 months ago
Auto & General
Claims Consultant Tanya Venter stepped in to save an almost hero to (semi-) zero day for Auto & General. There have been superlatives aplenty for the A&G service I’ve had this year. Flood claims were dealt with swiftly and efficiently. No haggling. Claiming for my car turned out to be a bit more of an issue. I probably was still a tad peeved at the man who’d reversed in my bright yellow car because he hadn’t seen me. ?! ?! ?! Several pics later my claim had been approved. Within a matter of hours. No issues. However, I became twitchy about the panel beater assigned to fix the car. Tanya, whose second and third names must be Patience, dealt with my numerous tantrums efficiently, politely and ultimately suggested a viable alternative. And when I went into a final froth, referred the case back to the assessors. Resulting in an “all’s well that ends well”. Baie dankie Tanya.
2 replies
45 months ago
Shout-out to Auto&General
I've run out of superlatives. Imagine Tina Turner singing You're simply the best Better than all the rest Better than anyone
1 reply
47 months ago
Shout-out to Auto&General
A huge shout-out to Auto&General. My garage was flooded during the recent heavy rains in Cape Town. Claim paid out in no time. No hassling or haggling. I was fortunate enough to have dealt with two super claims consultants, Shanay Jacobs and Fahiem Kliensmith. What a pleasure. Efficient, friendly and punctual. “I’ll call you back in 5 minutes” was exactly that. Not 5 days later. This proves yet again why I’ve been with A&G for almost 40 (and no, this isn’t a typo) years!
1 reply
Review Distribution
5 Star
8 (80%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (10%)