HV
Hannes van den Berg
Active since Jan 2010
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
Disgusting service: 5 or 6 phone calls later and still no data network!
I am absolutely fed up with Telkom’s useless service. For a considerable amount of time, I have been unable to use my mobile data network because there is simply never any network coverage/connectivity available on my line. I have phoned Telkom customer care an astronomical 5 or 6 times already. Every single time I call, I am given the runaround. The agents constantly promise that someone will phone me back, or that they will send me an SMS with the correct APN/network settings. To date: I am still waiting for a single follow-up phone call. I have received absolutely no SMS or setup instructions. The one single setup step an agent did manage to explain over the phone was executed perfectly, followed by a phone restart, and it did not fix the problem. I am paying for a service that I cannot use, and the absolute lack of accountability or basic communication from Telkom is unacceptable. I am tired of the empty promises and the total incompetence. Desired Resolution: I want Telkom to contact me immediately, escalate this to a senior technical team, and fix my data network problem ASAP. I also expect a credit for the period I have been paying for data that I cannot use due to your network failure. Fix this now.
0 replies
5 months ago
Useless company changing debit order date
I asked these assholes to change my debit order date and my banking details! They require 3 months bank statement for this. I sent it on the 18th of December and they still used my old banking details and date. I asked for the last day of the month as my salary goes off on the last day of the month. They debit my account on the 27th. We'll done assholes. DO NOT USE THEM. I JUST HAVE HEADACHES WITH THESE ASSHOLES. REF: 82838
0 replies
6 months ago
Avoid lancet as they do not send statements or invoices, they just hand you over for debt collection
your company is useless! you keep on harassing me! I said i will make a payment and i get daily calls! Payment reference MBP0211909437 Beneficiary account name Lancet Laboratories Beneficiary bank NEDBANK LIMITED Branch code 198765 Beneficiary account number Beneficiary reference M20770634
1 reply
7 months ago
Conflicting Information and Poor Service at MTN
I phoned the MTN call centre to ask if my monthly payments could be debited from my business bank account, even though my MTN contract is registered as a personal account. The agent confirmed that this is possible, but said it must be done in person at an MTN branch. However, when I went to the MTN branch at Festival Mall, the staff told me they cannot do it — completely contradicting what I was told over the phone. This inconsistency between MTN’s call centre and in-store staff is unacceptable and wastes customers’ time. Reference for my call: 1-58731051414 I would like MTN to contact me directly to clarify their official position on whether business account debits are allowed for personal contracts, and if so, how to get this done.
0 replies
7 months ago
Frustrating ABSA SureCheck verification — every payment is a mission!
Every time I try to make a payment with ABSA, I have to wait at least a full minute for each SureCheck verification request. Then I get three separate requests, and after that, I still have to log in to the ABSA Banking App to get my code before I can even continue. I’ve followed all their instructions — Wi-Fi, mobile data, notifications on, app updated — nothing helps. The process is slow, unreliable, and wastes my time every single time I want to pay someone. I’m honestly relieved ABSA is no longer my main bank. Their system is outdated and frustrating. Absolutely useless experience for 2025.
2 replies
8 months ago
No statement received, endless hang-up calls from “Lancet/Lancet Collections”
I have never received a statement from Lancet (by email or post), yet I keep getting repeated calls from rotating numbers in the +27 51 110 25xx range. Most calls hang up immediately or are silent. I submitted an online enquiry and sent an email asking whether I have an outstanding amount and to please send me a statement—no response at all, other than more calls that hang up. On one occasion someone answered; I again requested a statement. Still nothing. This is frustrating and unprofessional. If there is a balance due, send me the account statement with dates, CPT codes, and payment details so I can settle it. If there isn’t, stop calling me. I’ve attached a screenshot of the call log as evidence. Desired outcome: Email me the full statement for any outstanding balance; Confirm receipt of my contact details and preferred communication method; Cease automated/blank calls immediately.
6 replies
8 months ago
Repeated harassment for someone else’s account
Stop contacting me about a debt for “Louisa.” I’m not that person. Despite repeated requests—including today (8 Oct 2025)—you keep calling and texting. Remove my number from your system and confirm in writing, per POPIA.
2 replies
10 months ago
Impossible to Reach Telkom Accounts
It is absolutely impossible to get through to Telkom’s accounts department. Calling 081180 or 081183 just leads to an endless loop that tells you to use the WhatsApp or SMS service — both of which are automated and completely unhelpful. There is no option to speak to a real person, and I’m stuck without any proper support. I urgently need someone from Telkom’s accounts department to call me directly. Your current support system is broken and beyond frustrating.
0 replies
10 months ago
Locked Out, Let Down, and Looping Forever – Telkom’s Login Nightmare
I’ve been trying to log into the Telkom customer portal — but no luck. I get the error: “Incorrect user detail.” No problem, I’ll just reset the password... except that doesn’t work either. "Oops, something has gone wrong. Please try again later." This has been the message for days. So I think: let me log a fault. But guess what? You can’t log a fault unless you’re logged in. Catch-22 at its finest. Thankfully, HelloPeter still lets me report the issue — because Telkom clearly won’t. Telkom, your customer service is non-existent. Logging in shouldn’t feel like hacking a bank. Fix your systems, or you’ll keep losing customers to providers that actually work.
0 replies
12 months ago
ABSA’s Endless FICA Circus – Every 2 Months?!
I have a FICA lock on my account, I did my FICA on the 5th of March and got an email Passed Case : C-496.... They asked me again and I did it again today. Got am email Passed Case : C-532.... In both emails the message said: This email is to inform you that the submitted documents have passed FICA quality verification checks and have met the required KYC standard. Please note that no further action is required from your side.
1 reply
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