Active since Jul 2011
**** website. Placed an order. It hasn't been delivered or anything. Emails are unanswered. Calls go to voicemail. Stay away
Easy to order, delivered timeously. My only complaint, if you can call it that, is that they're a little pricey.
Bought a set from them and asked them to cancel 3 minutes after ordering. They ignored the email, shipped the item anyway. I sent it back, they now say they can't refund because it's a sale item and they don't refund sale items. Meanwhile I asked for a cancellation, not a refund. If they want to stick to the letter, then this subtle difference matters. Last time I buy from them. Importatoy and Bricks n Blocks will be getting my money, which is substantial - I only buy Ultimate Collectors Series sets.
I have written 2 positive reviews for these guys before, but their service remains consistently awesome and so they deserve another. There is no other online pet store I would rather deal with. They are always pleasant and always willing to help.
Once again amazing service. Mel and Ashleigh are awesome. Credit where it's due. We always complain about bad service, but good sevice deserves recognition.
Bought a refurb Hydro 15 vac 17 January. On 22 April, the turbo brush head stops working. Warranty ended 17 April. Tevo factory store Strubens Valley won't replace head. Barely a week out of warranty. Second excuse is that warranty does not covers accessories, only the actual cylinder, which IS NOT specified in the warranty terms. I had to buy a replacement head. I will not be buying anything from Tevo again, and I will discourage all family\friends as well. You cannot have stuff coincidentally failing just after the warranty lapses.
I had a faulty access keypad. I emailed them to ask about another model replacement. Rather than just sell me a new one, they asked me to send a pic of the old one, then put me in touch with the manufacturer of that one, where I got a replacement with more outstanding service (Kingdom Electronics, separate review done). They could easily have just sold me a new one that they had, but clearly they have excellent work ethic. The person who helped me is Gavin. I have bought from them before, and they suually give good service, but this has just assured that I will always go to them first for my security needs.
I had a really old access keypad that stopped working. After some awesome help from ANOTHER STORE (separate review - Alarmtec in Krugersdorp) who put me.intouch with KE who make the pad, I spoke to a technician named Andrew. He was extremely helpful. He tested my old keypad and decoder, determined that the decoder was fine, and so I just needed the keypad itself, saving me half the cost of a new one. When I went home to install, it wasn't working. I phoned him again, thinking the new one is faulty. He guided me through troubleshooting so that it saved me a trip (turns out a fuse on my CP80 had blown and wasn't sending power to the decoder). Really outstanding service.
The actual security response Is fine, and they are very proactive in the area. The accounts Dept however is a disgrace. They double debit, triple invoice, don't send statements, don't stop debit orders when instructed, then when they do stop it, it just starts off again a few months later.
Russel Hobbs iron stopped working within 2 year extended warranty registered with them. Contacted them and they advised returning to store where I bought it so they can log a return etc. Took it to Clicks Flora Centre where they refused to accept it, saying I must take it myself to Russell Hobbs.
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.