Lestelle M

Active since Feb 2022

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7 reviews

4 months ago

Unitas hospital in centurion has refused treatment in an emergency situation!!! They sent me home and said they cannot help me!

On 14 March 2026, I had an emergency whereby I crushed my finger and needed to seek urgent medical care. I called Unitas hospital in centurion 4 times between times 18:16-18:24pm asking if I would be covered for treatment by my medical aid and the receptionist confirmed that yes I can come in and they will treat me. I get to the hospital and I am refused treatment. I ask for the night matron on duty who was so unhelpful and cold towards me physically seeing how swollen and blue my finger had already turned and how much pain I was in and she refused to treat me and told me she cannot help me and sent me home with no help. I was left stranded, in pain, afraid of loosing my finger and what would happen as it kept swelling by the minute. The next day I went to my gp in Jean avenue and he sent me back to the same hospital for treatment and an xray. Upon arriving at the u it’s hospital radiology department they assist me, I ask the lady assisting my in radiology if I am covered or need to pay anything and she said no it is full cover they will see to me shortly. I explained to the radiologist that I was refused treatment or to be admitted the night before and she was shocked at the fact that a hospital turned me down for treatment when I gave medical aid. A few days later the same radiology department sends me an email with an outstanding balance that I need to pay. This is absolutely disturbing!!!! The same hospital that turned me down for treatment, provides an xray the next day and then demands money from me?! After going back to my gp, he says the finger is crushed I need to go to a hospital, he prescribed no medication and did not treat my injured finger. I had to end up going to the provincial Pretoria West Hospital for treatment and they were so helpful and kind to me. The disappointing thing is that I cannot understand how Unitas/burger hospital can refuse treatment in an emergency when I am covered by my medical aid!. How is this okay and acceptable???

1 reply

Vodacom

4 months ago

Vodacom has delivered a damaged TV and has taken no accountability. They refuse to cancel my contract for the tv. Vodacom has not assessed or inspected the damaged TV they delivered till date. The manager of the Vodacom 4U store has dropped the line whils

Since the 03 March 2026. Vodacom has not assisted in assessing the damaged TV they have delivered to me. Vodacom manager of the centurion mall Vodacom 4U store has dropped the call on me whilst speaking on a conference call with the customer care Vodacom manager on the line. Vodacom refuses to cancel my contract for the damaged TV after asking them to cancel it multiple times. The agent and managers behaviour is ********* and unacceptable. The replies from my hello peter previous reviews states Vodacom has rep**** to me personally , when I open the review it is blank. Vodacom is *****ulent and ****mers. They do not help at all and leave you stranded. Vodacom has breached and violated the consumer protection act. Vodacom has breached their code of conduct and delivered pathetic service. Vodacom has caused me stress, inconvenience and anxiety. Vodacom has not inspected the damaged TV till date and has made no efforts to assist me and neither have they followed any proper channels! I would never want anyone to go through what Vodacom is currently putting me through. Please assist me in this situation I would really appreciate it.

1 reply

Vodacom

5 months ago

Vodacom delivered a damaged and broken 75 inch TV they refused to help me, no inspection no replacement of the tv!

I have previous left my complaint on hello Peter with Vodacom and the details show Vodacom has rep**** to me when I open it there is no reply this is an absolute joke! Vodacom is responsible for delivery a damaged TV to me! I have already paid the first installment , there has been no comment whatsoever about the replacement and inspection of the damaged product delivered. I have reached out to the complaints department for Vodacom they said a regional manager from the store will contact me after investigation as this matter has been escalated to the stores manager yet still no reply or communication and another week has gone by! This is absolutely ridiculous from hello Peter and from Vodacom. Is this how your consumers are treated?! Absolutely disgusting and disappointing! Just sweep everything under the carpet and don’t take accountability or action.

1 reply

Vodacom

5 months ago

Disappointed and disgusted at Vodacoms failure and refusal to inspect and replace a damaged TV delivered to me.

Good day. I recently upgraded my Vodacom contract at the Centurion Mall branch with a 75 inch Samsung Qled smart TV. Upon delivery the TV was not unboxed by the delivery service employees when delivered. I unfortunately due to unforeseen circumstances also did not unbox the TV. At my convenience the TV was unboxed. I noticed the box damaged. I further visualised that the TV screen was severely damaged and the top back of the TV was opened. I immediately contacted the sales person at Vodocom Centurion Mall who responded that I should not panic and that she would speak to her manager. I forwarded picture and videos of the damaged TV to the same sales person. As days progressed I was told that Vodacom will not take responsibility for the damaged TV and that I should take this matter up with the courier service. Vodacoms refusal to inspect the TV and replace the TV is in complete breach under Section 56 of the Consumer Protection Act whereby 6 months imp**** warranty is in place. Consumers are entitled to return defective goods withing 6 months of delivery. Vodocom is the company with whom I entered into the contract with. The complete disregard of resolving my situation by Vodacom Centurion Branch is most appalling. There wasn't the slight effort put into inspecting the TV or replacing the TV yet they expect me to pay for damaged goods. A company cannot ask a customer to pay for defective or damaged goods. The 7 day "out of box " failure policy was never disclosed to me at any given time and was also confirmed by the same sales agent whom I took out the contract with, that it does not appear in Vodacom contracts. I can provide statements and witnesses in this matter. I am disappointed and disgusted at Vodacoms failure to assist me and the blatant refusal to replace the TV. Kindly assist in resolving this matter as I completely meet all criteria and regulations of the Consumer Protection Act. I want this matter investigated . I can be contacted on ***. My email address is *** I await a fair and justified outcome. Kind regards Lestelle

2 replies

PDG VAF

53 months ago

PDG VAF2 Added to my credit score on clear score. I don't know who these fraudsters are

Clear Score Report, "A new enquiry was added to by PDG VAF2 was added to your March Report. Enquiry date: 18 March 2022. Organisation Name: PDG VAF2". Kindly remove these fraudsters, PDG VAF2 from my credit report. This is so disturbing because I don't even know these people and it is very unfortunate that my credit score will drop due to these criminals. Please deal with them and advice me on what to do in future to stop these fraudsters from tempering with my credit report. Thank you

0 replies

Vodacom

53 months ago

Disgusting service and extension of contract with my knowledge or consent

This is the second month I have been trying to cancel my vodacom contract but vodacom decided to extend my contract that suppose to expire in February 2022, has extended it till December 2022 without my knowledge or consent. no emails, no sms, no proof at all that they will be extending it and now after settling an amount I was told that they would cancel the contract in February 2022. Aftwr being promised that after paying this settlement amount they would cancel my contract I'm now going back and forth calling everyday to get assistance with canceling this contract. I have paid 8k already and when my contract was on monthly debit plan they would take 4k some months 3k the next month and I stopped the debits for this same reason. I need some professional help as now I'm told I need to pay another 4k to cancel my contract. When I call in and speak to an agent after waiting up to 30 minutes to get through to an agent the agent will tell me they can cancel the extension as that not suppose to be they say they have canceled it I need to wait for 2 days and they will call back to confirm if the canceled has been done does that even make sense? but when I speak to another agent on a different day one agent will say that they cannot remove the extension. What in the hell is going on? After paying an additional amount after settling the 8k vodacom adds on another amount that's shows outstanding on vodacom app. Now I am really confused and starting to get really ****wd off because vodaxom rips people off and thinks we have money lying around waiting to give it to vodacom and get nothing in return. I need some help in this matter as I cannot run around back and forth everyday with no help. Vodacom agents are disgusting and unhelpful. They never give a reason why as to anything u ask and they never send emails to you why?

2 replies

Vodacom

54 months ago

Disgusted by the fact that amount balances are always accumulating even after paying, how?!

My experience with Vodacom has been pathetic.I have been paying for my contract more than the phone costs. Evetytime there's an amount to pay when I call in the agents will tell me there is an additional amount to pay. I was told 6 months ago by a Consultant named Karabo that my outstanding balance was 8k over 6 months I have paid it with an arrangement that has been made and that was the only amount owing. After paying that balance there is suddenly an amount of R500.00 outstanding. I cannot understand how everytime I call in there is always an amount t added on and Vodacom has the best excuses. I have complained about the service I have asked for Confirmation emails to be sent to me agents will agree to sending u emails with confirmations but nothing has ever come through. And now I am listed on ITC for an outstanding balance that has been paid up. Something needs to be done or I will sue Vodacom this is disgusting!

2 replies

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7 (100%)

Lestelle M

Reviews

Unitas hospital in centurion has refused treatment in an emergency situation!!! They sent me home and said they cannot help me!

Vodacom has delivered a damaged TV and has taken no accountability. They refuse to cancel my contract for the tv. Vodacom has not assessed or inspected the damaged TV they delivered till date. The manager of the Vodacom 4U store has dropped the line whils

Vodacom delivered a damaged and broken 75 inch TV they refused to help me, no inspection no replacement of the tv!

Disappointed and disgusted at Vodacoms failure and refusal to inspect and replace a damaged TV delivered to me.

PDG VAF2 Added to my credit score on clear score. I don't know who these fraudsters are

Disgusting service and extension of contract with my knowledge or consent

Disgusted by the fact that amount balances are always accumulating even after paying, how?!

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