JK
Jackie K
Active since Mar 2010
18
Reviews
0
Industries
Reviews
18 reviews28 months ago
Disconnected, Double Charged, pillar to post - no service
I paid the account in up in November 2023, was then double debit for Nov and Dec in Dec. In January I was again debited for Oct, Nov a third time for the same month in which I had no connectivity. I have been disconnected with no data since July 2023. I went into a MTN store was referred to call 135. After calling 135 was told to go instore and back and forth it continues. I have sent my proof of payment and copies of the bills reflecting duplicate and triplicate billing. I have had no feedback about a refund. I also have had no feedback or assistance in being connected since 2023. My night data is also not working yet I'm told I am out of data?
0 replies
29 months ago
Awesomeness
Purchasing from Firstshop online was a breeze with reliable, prompt delivery and great pricing.
1 reply
30 months ago
Line not active for 8 months
Line not active for 8 months. I have been in store to pay the account and continue receiving calls that the account is outstanding of several thousands, whilst the line is not active for months. When calling I am passed from pillar to post with no success. Nobody is aware what to do. There is no usage on the line. I don't receive statements for the alleged amounts outstanding....
0 replies
39 months ago
SCAM
SCAM Ordered and paid last year February 2022 - still nothing received. After following up with the post office several times they didn’t receive the parcel. A refund has been refused. Why have a .co.za web address if unable to deliver in SA?
0 replies
40 months ago
No internet connectivity 8 days
I’ve been without internet for more than 8 days now. Left out of pocket having to buy data for work. No feedback after several follow ups
3 replies
40 months ago
No internet for 8 days
I’ve been disconnected without internet connection for over a week now. Several follow ups and nothing sorted out. I’m now out of pocket buying data for work as the line has no connectivity
1 reply
61 months ago
Second hand goods sold as New
Purchased a new hoverboard which turned out to be second hand damaged item. After experiencing technical faults 3 weeks after purchasing the store refused to fix/exchange the item. Be wary when purchasing from this store or their affiliates in the centre. Store FB 08 upper level.
1 reply
109 months ago
Non receipt of goods no refund
<p>Ordered bottles received curtains in March. June still back and forth on email phone with no success. Today yet again. A Boardman employee calls me with no knowledge if the complaint logged and then just hangs the phone up on me. I've had this parcel occupying 70% of NY boots space for the last 2 months nobody has collected and still no refund. I can no longer keep this stuff in my car without specific collection arrangements ahead of time.</p> <p> </p>
1 reply
118 months ago
Data Disappears and Overbilled above zero limit
<p> </p> <p>With regards to call reference: ********** 54</p> <p><br />It isn't possible that I have exceeded 5GB day/5GB night data or R199 monthly package cost.</p> <p> </p> <p>I've taken out a new 5gb day /5gb night data only contract. The first month seemed to go by fine and my bill was R225, although the contract/deal was for R199.</p> <p>The second month I didn't get a statement and I was debited over R555. I called '808' and emailed a request to look into this and advise where all the data disappeared to and why the bill so excessive above package cost. I still haven't received a response nor a statement. I requested a zero limit so that the bill doesn't go over. I queried why the balance on *141* differs from the ' mymtn app' - still no response both show that there are still several GB available yet the bill exceeds monthly package cost?</p> <p> </p> <p>The third month now and the mtn app is displaying an 'unbilled balance' of R309 - I once again emailed and called to find out what is going and try to get some sense of it all. To date no response. I still dont have statemens for the past months. I've set a zero limit and still being overbilled. There is data available and nobody can explain why the overbilling.</p> <p> </p> <p>I've requested in email that the contract be cancelled/voided and still no response as MTN cannot resolve or sort out the situation. I've agreed to R199 a month an no more. 5GB is more than sufficient as I was previously using 1GB a month on pre-paid and dont use the data for movies etc, moslty email.</p> <p> </p> <p>Please void this contract with immediate effect as MTN cannot fulfil the deal promoted. </p> <p> </p> <p> </p>
1 reply
120 months ago
Mismanagement & Fraud at Billing department
<p>I have called ********** 222 to obtain monthly billing/statements by email and been referred to email the 'enquiries@mutlichoice' mail address which I have done regularly since February. To dtae I have not received billing/statements from DSTV. I made my regular payment of R189 on 26 July for the viewing month of August 2016. However, the service was disconnected on 27 July. I called the call centre and was advised they cannot provide info I must email the 'enquiries' mail address, which I did. I received an email on 31 July 2016 to advise that the total outstanding amount due to bring this account up to date is R96.94. On 1 August 2016 I paid/transferred R100. </p> <p>I however, still did not understand that the account had a credit of R122.06 and the monthly subscription is R219 as there was a price increase in April which I was unaware of due to reasons set out above. The information sent did not reflect whether the monthly payments of R189 had been received. I called the call centre again to request a detailed statement/billing and find out if the payment of R100 was received. I was told that the account is in arrears of ~R70 but they couldn't explain why/how this was made up and that I would need to email the 'enquiries' mail address to obtain that information. I lost it and requested a full refund of R289 paid since 26 July - this payment represents August vieweing which is now not available and I'm running into walls/vicisious circle of ongoing unknown outstanding amount which nobody at dstv/multichoice can explain. Multichoicei/DSTV need to rectify their errors/ommissions of providing incorrect amount due and failing to provide statements/billing invoices by giving me a full refund for the amount of R289 paid since 26 July 2016.</p>
2 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (38.888888888888886%)
1 Star
10 (55.55555555555556%)