RF
Romelia F
Active since Nov 2021
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
Dirty House and they call it a cleaning service
I booked a deeep south for 6.5 hours I came home she was gone I came home to a filthy house things laying everywhere Dust on my cabinets Trash standing on my kitchen counter. What’s has sweep south done to rectify this NOTHING
1 reply
2 months ago
Bad service
So I claimed for my phone that fell right. I get commutation saying it’s going to a company in JHB. First thing I log into Apple book an appointment. I reply so no I made an appointment with Apple. I get an sms claim has been approved I’m like what???? Anyway NO REply from Bianca Plaatjies saying no that’s not our policy etc. which she has time to do cause I didn’t go to Apple yet. My appointment was for the Thursday…… I go get a report I pay R250 and I sent it to her and to my broker mind you who’s email she had wrong she left the c out I had to email my broker what she emailed. Thursday I get no reply to my email, my broker has to send 2 emails I sent another 2 Friday still no reply I call in one of the consultants now wants to explain to me but the more I’m telling him she said nothing he says they have a place in Cape Town I tell him she said JHB we go back and forth etc. he proceeds to tell me why they don’t send this to Apple cause they always say you can’t repair it having no Shame in bad mouthing Apple! I told him that’s a lie I have an iPhone to them before and they repaired it! What shame shaming other companies. I told him I want Apple to see to it. And when I called why didn’t they tell me!!!!!! He says I get Bianca to call to explain like I’m dumb and can’t understand I told him o have no issue with you assessing the phone but I want it done by Apple is this unreasonable no! Cause now I know they want my phone sent to a company to fix it even if it’s gonna give me issues afterwards because they want to save money case Apple gives you the hard truth about your phone. Discovery who has no problem pushing up premiums! Wants to send my phone to a place they know will fix it and not give you the truth how shameful
24 replies
4 months ago
Bad communication
I emailed them a week ago endless what’s app messages and no reply. The communication is bad and they don’t deliver as they advertise I have been asking for a breakdown now since last year and still nothing
0 replies
25 months ago
Bad!!!!
For some reason Medbank has delinked my profile from the business account It’s day 3 and I have had no help from the banker other than saying she can’t log in I messaged to ask her can I come in NO Reply! This is Sonja She gives me an email to sent Sent email Day 2 no reply!!! We can’t make payments , the rental is now late What bad service
0 replies
29 months ago
Telling the people lies
Sanlam trust is now apart of capital legacy It’s almost been a year for my poor Father in law. He does not work has to survive on a state pension. Has a full house hold with a car and insurances to pay to. He was not oblivious to the amount of time that her estate will take. They making empty promises. Yumna the executive told him by end December early January this poor estate has been passed from person to person. Last year they gave him an advance but because he had all the piles up bills it quickly ran up. He has now encountered an urgent matter and asked for help. His email was answered saying she needs to ask the manager he asked them to since Thursday no one has answered him. We obviously try and support as much but how much longer must he beg, I definitely won’t recommend anyone to take your will/ estate to them they don’t act in the best interest of your loved one the only time we had great communication was when we came to this platform and that’s so unfair. I’m merely doing this cause I see his distress about this situation and how he has sleepless nights of worry. They say they waiting on the executive to sign off so it can go to the masters but the advert that was placed finished thw 24/12/2023 then the next step Was the signing and then to the masters. We fully aware it’s been hoildays but they closed 27-29 December. I’m utterly disgusted at how little respect they giving him and his asking for an additional advance cause it’s very urgent he was going according to the promises made to him January is almost in the middle and still nothing Do better! Treat your seniors better!
2 replies
32 months ago
They don’t care!
Still waiting for my claim to be paid! Tuesday they said 72 hours it’s Saturday still no payment!
17 replies
32 months ago
Not trusted with Estate affairs!
I don’t think they even deserve a 1 star rating. My mom inlaw pet away in February this year. My Father inlaw did the steps and went to Sanlam as they had her will and was executors. Yumna is one of the executors and Joleen is handling the estate! Oh but what bad service!!!!!!!!! They never reply to emails, my poor father inlaw gets ignored all the time They never give updates he has to beg as if they doing it for free!!!!!! We have begged for them to sort the car out they give us a silly letter, after us also telling them we can’t find the registration papers they have made no effort We have told them that the money is what needs to help my father inlaw actually live as his unemployed so please advise us nope no email We have sent an email adding the regional manager in Still no reply Joleen asks us in an email to help with bank statements upon coming at the institutions reading her email to them and they giving what she asked She says that it’s WRONG! And since then stopped communicating Moving on after your loved one has passed is hard enough! Now you have to deal with this! No Sanlam! Pathetic! I definitely will not encourage anyone to place their will/ estate in your hands. You have made this experience soooooooo bad!!! My mom inlaw has now dead 8 months and for 7 of those months you have been of no help! If He doesn’t send constant emails we will never know what’s happening!!!!
9 replies
38 months ago
No words
On the 30th March we called to put a claim in for the fridge, they sent someone out and he replaced one thing a week later fridge not working again. They send the same person they replace another thing week later the fridge still doesn’t work they send another person and then what’s to tell me it’s wear and tear after me having to almost lose my marbles with them they say qe will replace. One would think cause this claim has been dragged for a month they will speedily get quotes and have it sorted especially with all the public holidays no they give the standard line and in the midst of all this they have the nerve to send an email saying we have claimed to much and of it continues they will have to increase the premiums when in actual fact they doing such a bad shop at offering good customer service. So bad. A fridge is something that’s needed and yet they are soooo soooo sooo not worried.
1 reply
39 months ago
Rubbish service
3166802 Claim number So I put a claim in over a month ago for husbands car, the car was meant to go away Monday but guess what no Uber voucher arranged. We asked for the voucher 2 weeks ago the claims handler claimed to be on sick but no out of office notice Upon speaking to a supervisor for 45 mins and still noooooo problem solved. I tell him I have spent 45 min on the phone with you my air time is out he is yet to call back. How can this be good customer service so now I’m sitting with an unfixed car missed the date for when it had to go to repairer and discovery does f care cause they still haven’t called and they call themselves a good company
6 replies
41 months ago
Worst
My car was approved authorisation beginning Jan it is now the 18th Jan and no service provider has called me to have my car checked in My leave is now up. The umber voucher I have is never gonna be enough to help me with my day to day They don’t reply I sent an email 13th Jan still no reply!!!!!
2 replies
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2 Star
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1 Star
16 (100%)