DP
Dyllon P
Active since Oct 2021
3
Reviews
0
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Reviews
3 reviews1 month ago
Misleading Pricing and Compulsory Add-Ons at Lisa Cars
Dear Lisa Cars Management, I am writing to formally lodge a complaint regarding my recent experience with your dealership, specifically relating to the advertised Kia Picanto 1.0 Smart 2020 model listed on AutoTrader on Saturday, 18 April 2026. The vehicle was advertised at R153,900. However, during the financing process, I discovered that the actual amount submitted to the bank was nearly R175,000. This included additional charges such as: InsureAfrica warranty: R12,975 Service & delivery: R5,175 License fee: R2,000 At no stage during the initial adverti*****t was it made clear that these additional products and fees were compulsory. When I requested that the warranty be removed, I was told that “we can’t make you a deal without taking the warranty.” This practice is both misleading and unfair, as customers are entitled to choose whether they wish to purchase optional products. The Consumer Protection Act explicitly prohibits forcing customers to buy additional products or services as a condition of sale. By advertising the vehicle at R153,900 but requiring compulsory extras, Lisa Cars is engaging in false advertising and unfair sales practices. I respectfully request the following: A full explanation of why the warranty was made compulsory. Immediate corrective action to ensure that customers are not forced into purchasing unwanted add-ons. A review of your advertising practices to ensure that the true cost of vehicles is transparently displayed. If this matter is not resolved within 14 days, I will escalate my complaint to the Motor Industry Ombudsman of South Africa (MIOSA) and the National Consumer Commission for further investigation. I am disappointed by this experience, as I have purchased multiple vehicles in the past and have never been forced into such conditions. I trust Lisa Cars will act promptly to address this issue and restore confidence in its business practices.
0 replies
20 months ago
I was assisted by a advisor with the name Gavin
I was assisted by a advisor with the name Gavin. 🥇🏆🥇🏆🥇 He mentioned that it's his last day there today but I would just like to say thank you for the great service he provided me. 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼 Gavin stay like you are: Friendly, passionate and helpful 🏆🥇🏆🥇🏆 You are great!!!
1 reply
56 months ago
Vodacom complaint
To whome it might concern This is my second complaint lodge against vodacom and this is really becoming an issue and it is irretating me... In August 2021 I upgraded from a Huawei p30 lite to a Samsung A32.. I enjoyed my Huawei p30 lite and it feels now that I down graded from Huawei p 30 lite.. I had the Samsung A32 just over 2 weeks when it started to give me problems.. I took it in after the 2 weeks because the screen didn't work and 2 days later they phoned me to tell me it is fixed. I picked it up and still it wasn't working their reason was it was the screen guard.. They took of the screen guard without informing me that they are going to do that and still it wasn't working, they also wanted me to pay for a new screen gaurd after taken off my old one. After that I went to Voda World in Midrand.. They told me it was a software problem and not the screen guard. After plus minus 4 days they told me to pick up my phone it is ready for collection. When I collected it the phone was still not fix it still did the same. I then gave it in again at Vodacom at Centurion Mall where I upgraded. It's been almost over 3 weeks now and no feedback. I received a call from someone from head office that apologized for the inconvenience and that it would be rectified, because he saw the first complaint on hello peter. This was more than a week ago.. Still nothing has been done.. I'm getting irrated with the way Vodacom is treating their customers.. Imagine I went and reverse every payment for the 2 months I've been paying for a phone that I don't have... This is a serious matter and I would like it to be rectified as soon as possible.. I would also like a new phone to replace the one I upgraded to because I'm tired of struggling to get it fixed and also I'm tired for paying a phone I don't have. Truely disappointed Vodacom, very poor customer service.(Telling me 2 times my phone is fixed and it's not. The third time I got no response and this is almost 3 weeks now , your giving empty promises to your customers.) Dyllon
2 replies
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