LisaCars
Claimed Business
|4.6|45 Reviews (last 12 months)|This business does not respond to reviews
LisaCars
Claimed Business
|4.6
45 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, LisaCars is largely viewed as a friendly and efficient dealership where buyers feel supported through the purchase process. Customers consistently mention helpful salespeople, with names like Banele, Desmond, Luke, and Joseph repeatedly praised for professionalism, patience, and clear communication. A recurring theme is a smooth, stress-free buying experience and willingness to go the extra mile, including airport pickups. However, a notable concern involves disputes around pricing transparency, compulsory add-ons during financing, and limited after-sales support when vehicles develop mechanical issues post-purchase.
Performance(last 12 months):
Trustindex Rating
6TrustIndex
6
Review Distribution
4.6|45 Reviews
Jul '25 - Jun '26
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 12:33
Misleading Pricing and Compulsory Add-Ons at Lisa Cars
Dear Lisa Cars Management, I am writing to formally lodge a complaint regarding my recent experience with your dealership, specifically relating to the advertised Kia Picanto 1.0 Smart 2020 model listed on AutoTrader on Saturday, 18 April 2026. The vehicle was advertised at R153,900. However, during the financing process, I discovered that the actual amount submitted to the bank was nearly R175,000. This included additional charges such as: InsureAfrica warranty: R12,975 Service & delivery: R5,175 License fee: R2,000 At no stage during the initial adverti*****t was it made clear that these additional products and fees were compulsory. When I requested that the warranty be removed, I was told that “we can’t make you a deal without taking the warranty.” This practice is both misleading and unfair, as customers are entitled to choose whether they wish to purchase optional products. The Consumer Protection Act explicitly prohibits forcing customers to buy additional products or services as a condition of sale. By advertising the vehicle at R153,900 but requiring compulsory extras, Lisa Cars is engaging in false advertising and unfair sales practices. I respectfully request the following: A full explanation of why the warranty was made compulsory. Immediate corrective action to ensure that customers are not forced into purchasing unwanted add-ons. A review of your advertising practices to ensure that the true cost of vehicles is transparently displayed. If this matter is not resolved within 14 days, I will escalate my complaint to the Motor Industry Ombudsman of South Africa (MIOSA) and the National Consumer Commission for further investigation. I am disappointed by this experience, as I have purchased multiple vehicles in the past and have never been forced into such conditions. I trust Lisa Cars will act promptly to address this issue and restore confidence in its business practices.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 12:33
Misleading Pricing and Compulsory Add-Ons at Lisa Cars
Dear Lisa Cars Management, I am writing to formally lodge a complaint regarding my recent experience with your dealership, specifically relating to the advertised Kia Picanto 1.0 Smart 2020 model listed on AutoTrader on Saturday, 18 April 2026. The vehicle was advertised at R153,900. However, during the financing process, I discovered that the actual amount submitted to the bank was nearly R175,000. This included additional charges such as: InsureAfrica warranty: R12,975 Service & delivery: R5,175 License fee: R2,000 At no stage during the initial adverti*****t was it made clear that these additional products and fees were compulsory. When I requested that the warranty be removed, I was told that “we can’t make you a deal without taking the warranty.” This practice is both misleading and unfair, as customers are entitled to choose whether they wish to purchase optional products. The Consumer Protection Act explicitly prohibits forcing customers to buy additional products or services as a condition of sale. By advertising the vehicle at R153,900 but requiring compulsory extras, Lisa Cars is engaging in false advertising and unfair sales practices. I respectfully request the following: A full explanation of why the warranty was made compulsory. Immediate corrective action to ensure that customers are not forced into purchasing unwanted add-ons. A review of your advertising practices to ensure that the true cost of vehicles is transparently displayed. If this matter is not resolved within 14 days, I will escalate my complaint to the Motor Industry Ombudsman of South Africa (MIOSA) and the National Consumer Commission for further investigation. I am disappointed by this experience, as I have purchased multiple vehicles in the past and have never been forced into such conditions. I trust Lisa Cars will act promptly to address this issue and restore confidence in its business practices.
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 11:28
Professional, upfront, and refreshingly honest
I’ve just purchased my new car from LisaCars and I honestly can’t fault the experience. From the moment we arrived to view the car right through to collection, the service was excellent. The manager, Luke, was professional, upfront, and refreshingly honest and straightforward about the car, which made the whole process stress free and easy. I’m extremely happy with my new car and would happily recommend LisaCars
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 11:28
Professional, upfront, and refreshingly honest
I’ve just purchased my new car from LisaCars and I honestly can’t fault the experience. From the moment we arrived to view the car right through to collection, the service was excellent. The manager, Luke, was professional, upfront, and refreshingly honest and straightforward about the car, which made the whole process stress free and easy. I’m extremely happy with my new car and would happily recommend LisaCars
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