SS
Siphiwe S
Active since Oct 2021
5
Reviews
0
Industries
Reviews
5 reviews2 weeks ago
Delay in Prescription Letter – DMC Investigation Beyond Promised 14 Days
I am raising a concern regarding DMC’s handling of my African Bank account prescription letter. - On initial contact, DMC advised that the matter would be resolved within 14 working days. - Today, after following up, I was informed that the case is still under investigation and could take up to a month. - This contradicts the original timeframe provided and creates unnecessary delays in my debt review clearance process. I have already comp**** with all requirements and submitted supporting documents. Extending the investigation beyond the promised 14 days is unreasonable and impacts my ability to obtain my clearance certificate (Form 19) from NDC. I request that DMC honour their original commitment and provide a clear, definitive resolution date. Transparency and adherence to timelines are critical in matters affecting consumers’ credit records.
2 replies
1 month ago
Frustrated with NDC’s Delays in Issuing Clearance Certificate
I have been under debt review with National Debt Counsellors (NDC) and despite complying with all requirements, they have failed to issue my clearance certificate (Form 19). - I have repeatedly called their team to ask how long the process will take, but they refuse to provide timeframes. Instead, they tell me to wait or to contact creditors/debt collectors for prescribed letters. This puts me at risk of being misunderstood as trying to make new payment arrangements. - I have already paid NDC the fees they requested for processing my clearance. In fact, I have done most of the work myself by obtaining paid‑up letters from creditors. - I even submitted my Experian credit report to them, which confirms that the outstanding accounts they are requesting prescribed letters for are no longer active or have been closed. Outstanding Accounts in Dispute: - Capitec …4545/4928 - Boodle …0877 - African Bank …2709 Despite all this, NDC continues to delay and refuses to issue Form 19. This is unfair, unprofessional, and undermines the purpose of debt review. Outcome Requested: I want NDC to issue my clearance certificate immediately, as required under Section 71 of the National Credit Act, so that my name can be removed from debt review without further unnecessary delays.
3 replies
5 months ago
Very Poor Service
I am extremely disappointed with the service I’ve received from Supersonic. On Sunday, 14 December, I paid R1158 to settle my arrears. Despite this, my fibre services remained suspended. On Monday morning, I phoned Supersonic and was told a new order would be placed. I explained clearly that I already have fibre installed in my yard — I don’t need a new installation, I simply need my existing service reactivated. I was promised this would be done. Since then, I have been following up daily with no resolution: - On Wednesday, I was placed on hold until Thursday morning without any response. - On Thursday, I spent almost the entire day speaking to Banele, who repeatedly placed me on hold without progress. - Later, Paunde Tsiu from order fulfilment contacted me and promised my services would be restored by 5pm. He knew full well that the office would be closed by then, and unsurprisingly, nothing was resolved. To make matters worse, Supersonic has now suspended my number from calling other service providers, preventing me from exploring alternative offers. This feels like an unfair and anti-competitive practice, adding to the frustration of already poor service. As of today, I am still being placed on hold with no solution. This is unacceptable. I have paid my arrears, I have fibre installed, and yet Supersonic continues to delay and avoid resolving my issue. Supersonic’s lack of accountability, poor communication, and now restricting my ability to seek other providers is deeply frustrating. I expect immediate action to reactivate my fibre and a proper explanation for this unnecessary delay and unfair treatment.
0 replies
20 months ago
*****sters
This companyn is a total ****. I had two accounts handover with them which were paid through a debit order and I've been receiving statements from the 2 companies now that I want to find out why they debited more money than what is on the statement they just say I owe them 2 more months to other account and R98 on my JD account which one of their consultants told me it's settled (Two different stories in just one day). These guys are just here to ***** our money and I have no faith that they'll stop debiting my account until I do something about it.
4 replies
56 months ago
MTN is full of scams
I'm not a happy client who was offered 2 contract devices and when I had a complaint about that contract MTN staff said the is absolutely nothing they can do I took the contract and I just need to move on with my life or add more lines of I have specific needs on a device which are not catered on this one they offered... I just wanted a simple thing since I'm working on my phone in most cases... The phone they offered doesn't have Google services to start with and I bought two for myself and my wife so that we can both use these devices for specific reasons. My wife can't use the udemy App on that device I can't use Microsoft teams on this device let alone that the device decides to freeze at times and one Sim card is not active and I will be charged for serive however the Sim is not active my concept was simple since I don't want to add/take more contracts due to budget constraints I requested for the devices to be changed for different devices With Google services I was sent from Protea Glen mall to Southgate mall from Southgate mall to Eastgate mall which I still did not get any help... Was was I pushed around if they knew that I wasn't going to be assisted? Why is the Sim not active after 8 days of receiving the device? Why can't I exchange this device which the consultant of MTN did not even explain to me that I will be restricted on Apps?
0 replies
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1 Star
5 (100%)