ND
National Debt Counsellors
Verified Business
ND
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, National Debt Counsellors receives strong praise for empathetic consultants who guide clients through debt review, alongside serious criticism around clearance certificate delays, unauthorised listings, and unresponsive handlers. Customers describe a sharp split between a smooth onboarding experience and a frustrating exit phase, where communication breakdowns and disputes over fees and refunds dominate the negative feedback.
TrustIndex
9
Ranking
#10
in Debt Management
NPS Score
-50
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, National Debt Counsellors receives strong praise for empathetic consultants who guide clients through debt review, alongside serious criticism around clearance certificate delays, unauthorised listings, and unresponsive handlers. Customers describe a sharp split between a smooth onboarding experience and a frustrating exit phase, where communication breakdowns and disputes over fees and refunds dominate the negative feedback.
National Debt Counsellors's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Consultants like Keshnee, Priyanka, Sheetal, Mariam, and Treneece are repeatedly named for patience, empathy, and going the extra mile. Clients describe feeling supported, non-judged, and guided clearly through the debt review process, especially during onboarding and active review phases.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Excellent service from National Debt Counsellors! The team was professional, supportive, and always willing to assist throughout the entire process. They explained everything clearly, kept me updated, and made a stressful situation much easier to manage. I truly appreciate their patience, efficiency, and dedication to helping clients regain financial stability. Highly recommended to anyone needing debt counselling assistance.
1 reviews | Active since Jan 2020
Excellent service from National Debt Counsellors! The team was professional, supportive, and always willing to assist throughout the entire process. They explained everything clearly, kept me updated, and made a stressful situation much easier to manage. I truly appreciate their patience, efficiency, and dedication to helping clients regain financial stability. Highly recommended to anyone needing debt counselling assistance.
1 reviews | Active since Jan 2020
The team was professional, efficient, and communicated clearly throughout the process. Highly recommended for reliable financial guidance and support
The most common complaint about National Debt Counsellors, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. A recurring complaint involves customers being placed under debt review without clear consent or proper documentation, and credit profile flags remaining long after settlement. Several reviewers reference escalation to the NCR or Ombudsman, citing hidden fees and inaccurate credit bureau status.
National Debt Counsellors scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4); their weakest is Onboarding & Fees (2.5). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
National Debt Counsellors has a TrustIndex of 9 out of 10 on Hellopeter, based on 306 reviews in the last 12 months. Hellopeter has tracked National Debt Counsellors across 1,269 total reviews. How is the TrustIndex calculated? →