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TJ

Tumi J

Active since Oct 2021

3

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0

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Reviews

3 reviews

OPPO South Africa

3 months ago

OPPO Reno13 Marketing Disconnect & Persistent Telkom Systemic Delays – NCC Case Active

I am deeply disappointed with the corporate deflection and severe administrative bottlenecks from Telkom and OPPO South Africa regarding my premium business device, the OPPO Reno13 (Job No: TRJ204489). As a loyal brand advocate who has brought multiple family members to OPPO, I upgraded specifically based on the heavily marketed water-resistance features of the Reno13 series. Well before the 6-month mark, the device suffered a baseline failure from standard environmental exposure. OPPO and Telkom are now attempting to hide behind a generic "liquid damage" exclusion to void the warranty, offering a token "goodwill" gesture to pay a portion of an insurance excess. This is a direct violation of the imp**** warranty of quality and fitness for purpose under the Consumer Protection Act (CPA). If a product is explicitly sold on the strength of a specialized feature, that protection must persist as a core function of its lifespan. Furthermore, the service infrastructure at Telkom has been highly unprofessional. This week, my backup device was left at a branch for a basic log entry, which took an astronomical 52 hours to process due to ongoing systemic backlogs, leaving my business entirely stranded without an operational asset or a loan phone. This is a pattern; when I initially tried to log the defective Reno13 in January, their systems were down then too, forcing me into an exhausting warranty repair loop. I have formally rejected their repair proposal and their "goodwill" framing. I have demanded a full contract cancellation or a brand-new replacement device, along with a refund of handset fees paid while the device was out of commission. A formal case is active with the National Consumer Commission (NCC) under case number CC2026/05/0242, and all email trails are being forwarded as supplementary evidence. Large corporations cannot leave small business clients to absorb the costs of defective manufacturing.

0 replies

3 months ago

PPO Reno13 Marketing Disconnect & Persistent Telkom Systemic Delays – NCC Case Active

I am deeply disappointed with the corporate deflection and severe administrative bottlenecks from Telkom and OPPO South Africa regarding my premium business device, the OPPO Reno13 (Job No: TRJ204489). As a loyal brand advocate who has brought multiple family members to OPPO, I upgraded specifically based on the heavily marketed water-resistance features of the Reno13 series. Well before the 6-month mark, the device suffered a baseline failure from standard environmental exposure. OPPO and Telkom are now attempting to hide behind a generic "liquid damage" exclusion to void the warranty, offering a token "goodwill" gesture to pay a portion of an insurance excess. This is a direct violation of the imp**** warranty of quality and fitness for purpose under the Consumer Protection Act (CPA). If a product is explicitly sold on the strength of a specialized feature, that protection must persist as a core function of its lifespan. Furthermore, the service infrastructure at Telkom has been highly unprofessional. This week, my backup device was left at a branch for a basic log entry, which took an astronomical 52 hours to process due to ongoing systemic backlogs, leaving my business entirely stranded without an operational asset or a loan phone. This is a pattern; when I initially tried to log the defective Reno13 in January, their systems were down then too, forcing me into an exhausting warranty repair loop. I have formally rejected their repair proposal and their "goodwill" framing. I have demanded a full contract cancellation or a brand-new replacement device, along with a refund of handset fees paid while the device was out of commission. A formal case is active with the National Consumer Commission (NCC) under case number CC2026/05/0242, and all email trails are being forwarded as supplementary evidence. Large corporations cannot leave small business clients to absorb the costs of defective manufacturing.

0 replies

MiWay Insurance

26 months ago

Siyabonga Malete was great from start till end including the tow truck guy

Siyabonga Malete was great from start till end including the tow truck guy. Thank you

1 reply

Review Distribution

5 Star

1 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (66.7%)

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