CB
Carol-Lynne Barrett
Active since Sep 2021
4
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0
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Reviews
4 reviews35 months ago
Zero for Customer Service
Once again my nephew went browsing around and found a Bosch washing machine at Cash Crusaders Kempton Park. He was guaranteed that the machine had been tested and that there is a 6 month warranty. I transferred the payment over to them and waited a day and was then told I could collect the machine. Off we go to fetch the machine, my nephew connects it and we switch it on. Voila!! Or so we thought. All the connectors are in the drum of the washing machine and we are not able to open the door. We sit for hours on google trying to work out how to get the door released and nothing happens. We phone them on Thursday and tell them the machine is broken. Friday morning the Msangq the technician arrives without the proper tools and can’t repair the machine. Needless to say the mess they left in my townhouse was a disgrace. We get hold of Abraham and tell him to collect the machine and repair it at the shop. They didn’t pitch up. On Saturday I called them and told them I want a refund immediately and that they must collect their machine and was told that the manager is off for the weekend. Please warn people not to buy any 2nd hand appliances as they will be utterly disappointed and disgruntled.
1 reply
35 months ago
Disgraceful service from Ons Winkel
I needed to purchase a 2nd hand washing machine just to use until February, as my new one is being used by tenants at this point. My nephew found me one at Ons Winkel in Aston Manor which is a charity shop and a franchise of Solidarity. They guaranteed him that it worked and he immediately paid for it, either with his card or a direct transfer, which I then transferred the money back to him. Tuesday last week I went and collected it and was guaranteed that if it did not work I could return it. I arranged with Bergen’s appliances to collect my old one for spares and connect the one from Ons Winkel for me. The on switch lit up and put the soap and sta soft in and the water wouldn’t pump into the machine. The wash cycle dial also didn’t work. I returned the machine on the Thursday only to be told that seeing as though the money had been transferred into their bank account they couldn’t refund me. I then got hold of one of Solidarities directors only to be told that the payment would on be transferred to my account this coming week. (from the 16th onward). In the background my nephew was speaking to Johan Botha who is the owner and we requested they send the machine to Bergen’s to test and were told that the machines wiring and motor were broken. He was then told that the payment would have been made on Friday or yesterday. Apparently Johan was on leave. The fact that we live in an advanced technological age, the payment could have been made from anywhere in the world. I am highly disgusted at the professionalism not just of the owner but the staff too. I had to ask someone to assist me when I walked into the shop the first and second time
0 replies
48 months ago
Credit Card Legal Department
I have been trying to contact Nedbank’s legal department on behalf of my son, who obtained his green card in 2019 and now resides in Los Angeles. I have sent umpteen emails to their call centres, requesting their assistance and to date not one of them have been able to provide me with anything. Would like to know whether the account has prescribed and if not, a reconciliation of the account would be very helpful, in order for us to make arrangements to pay Time zones between RSA and LA are roughly 7 hours apart. He is a private chef and on call 24/7/365 days of the year. He is no intention of returning to the RSA in the near future, but is ethically and morally determined to sort out his credit card account. He has given me power of attorney, in an attempt to resolve it for him and would like the decency of a response. The account is in the name of Daniel Duncan van Zyl ID: 8403035050085 My details C A Barrett 0682740278 Thanking you kindly
0 replies
57 months ago
Illegal debit
Signed up for a year’s contract for VOIP with Vox. This was intended as a business line, however due to COVID-19 things didn’t go according to plan. On the 22 April 2021 I emailed them to ask when the contract expires and was advised that it ended in July. I duly requested them to cancel once it had expired. On the 1st August an instalment was debited from my bank account and from the 2 August to now nothing has been resolved. Numerous emails have been sent backwards and forwards to all departments involved and even logged an inquiry with their customer service department, in which I received a no reply tracking no. Since my mail last week there has been utter silence from them. They are not even sure how much to refund me. I had to go back and do the calculations for them. First they wanted to overpay me and after advising them, then they decided they need to underpay me. I was then told that the instrument needed to be returned before they could pay me. It was collected by their couriers last week and a copy of the signed waybill sent to their offices. I offered to have the instrument delivered to their offices in Scott Street but was told that I was not allowed too. They now want to charge me for the SNOM instrument for the past 2 months. Why was the collection not arranged for the 31st July. Have no clue how to go forward and get them to refund me. At my wits end now.
2 replies
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