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Anja K

Active since Aug 2021

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2 reviews

4 months ago

Thank you Dyson for resolving my problem the correct way!

Although the path to get my Dyson Airwrap repaired under warranty was a struggle, All this was solved by Razaria ( Customer Support Supervisor) she was understanding, and kept me informed about if they could order a new device, and when the good to go sign was giving, she followed up daily until the new device was delivered. The customer support she gave me was as it should be, she really went the extra mile. She is definitely an asset to the company! Keep up the good work.

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61 months ago

Fais ombud, the help which is not there!

I wonder if Faisombud is handling things to help the consumer! I have put in my medical complained against totalriskadministrators Gapcover, for discrimination of predisposition Brca2 gene mutation patient, as they see the operation and treatments for a full reconstruction as cosmetic, and therefore do not want to come in between for the shortfalls of my operations, because as a Brca2 gene mutation carrier we do not have cancer, so they say No to paying for shortfall in reconstruction.As a Brca gene mutation carriers, we fight against cancer, which means that we chose to live and therefore choose for a prophylactic double mastectomy, we do not choose this to be beautiful, we choose this to stay a live.If we do not do this we will end up in the group of Breast cancer patients which at the end will cost the medical aids and gap covers much more.It is a huge decision to make as a women and definitely not a **** job.Since the 7th of may, i am trying to get any response of the Faisombud, but nobody even replies on my emails.The persons handling my case are Ma****e and Bryan Nyide, who are it seems always on holiday, because that is the only response I got until know from the automatic email service.It seems that at the faisombud every case is handled like everything else in South Africa. No handling at all!!

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