Dyson
Unclaimed Business
|1.1|21 Reviews (last 12 months)|This business does not respond to reviews
Dyson
Unclaimed Business
|1.1
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Dyson receives strong praise for product quality and innovation, yet customers consistently express deep frustration with after sales service in South Africa. A recurring theme is lengthy warranty repair delays, poor communication from both Dyson SA and its service partner Tudortech, and difficulty sourcing spare parts. Customers frequently mention feeling abandoned after purchasing premium priced products, with unanswered emails and unreturned calls. Isolated positive experiences highlight individual support staff who went the extra mile, but these are overshadowed by widespread dissatisfaction with the overall service journey.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-100Unlikely
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|21 Reviews
Sep '25 - Aug '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Anja K
1 reviews | Active since Aug 2021
22 Apr 2026, 19:36
Thank you Dyson for resolving my problem the correct way!
Although the path to get my Dyson Airwrap repaired under warranty was a struggle, All this was solved by Razaria ( Customer Support Supervisor) she was understanding, and kept me informed about if they could order a new device, and when the good to go sign was giving, she followed up daily until the new device was delivered. The customer support she gave me was as it should be, she really went the extra mile. She is definitely an asset to the company! Keep up the good work.
Helpful (0)
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Anja K
1 reviews | Active since Aug 2021
22 Apr 2026, 19:36
Thank you Dyson for resolving my problem the correct way!
Although the path to get my Dyson Airwrap repaired under warranty was a struggle, All this was solved by Razaria ( Customer Support Supervisor) she was understanding, and kept me informed about if they could order a new device, and when the good to go sign was giving, she followed up daily until the new device was delivered. The customer support she gave me was as it should be, she really went the extra mile. She is definitely an asset to the company! Keep up the good work.
0
Replies (0)ZK
Zaahid K
1 reviews | Active since Sept 2018
22 Apr 2026, 16:31
Dyson customer service is atrocious
The dyson customer care does not care for customers who have been ripped of by their trusted resellers of dyson. I bought a dyson unit off makro. The product on the makro site had the dyson branding, and sold as a dyson hd16. The invoice even says dyson hd16. The unit is damaged a year later, when i sent it to dyson they refused to fix it because they claim it is not original. Dyson is also not willing to help with the investigation of this matter with makro and simply washing their hands of this. According to makro, it was sold via a third party. Yet sold on their site. So as a truated reseller, they allow third parties to sell non original dyson products on their site. I am furious with dyson because they are simply washing their hands off this. Not wven attempting to sort this issue out with makro. This is what you get with the dyson product. This is the support you recieve when buying an expensive dyson product. Absolutely appauled. Rather take your business elsewhere. Dyson do not care about their customers, they only care about the money they can make off them.
Helpful (0)
|Replies (0)ZK
Zaahid K
1 reviews | Active since Sept 2018
22 Apr 2026, 16:31
Dyson customer service is atrocious
The dyson customer care does not care for customers who have been ripped of by their trusted resellers of dyson. I bought a dyson unit off makro. The product on the makro site had the dyson branding, and sold as a dyson hd16. The invoice even says dyson hd16. The unit is damaged a year later, when i sent it to dyson they refused to fix it because they claim it is not original. Dyson is also not willing to help with the investigation of this matter with makro and simply washing their hands of this. According to makro, it was sold via a third party. Yet sold on their site. So as a truated reseller, they allow third parties to sell non original dyson products on their site. I am furious with dyson because they are simply washing their hands off this. Not wven attempting to sort this issue out with makro. This is what you get with the dyson product. This is the support you recieve when buying an expensive dyson product. Absolutely appauled. Rather take your business elsewhere. Dyson do not care about their customers, they only care about the money they can make off them.
0
Replies (0)AB
Ashiki B
1 reviews | Active since May 2013
4 Apr 2026, 19:51
Disappointing Performance of Dyson Airstrait – Not Worth the Investment
I recently purchased the Dyson Airstrait with the expectation of achieving a smooth, salon-quality blow-dry finish. As someone with naturally straight hair, I anticipated that this result would be achieved easily! However, after multiple uses, I am disappointed to report that the results have been consistently underwhelming. Despite going over sections of my hair repeatedly, the finish does not meet the standard advertised, nor does it justify the premium price point of the product! Not happy
Helpful (0)
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Ashiki B
1 reviews | Active since May 2013
4 Apr 2026, 19:51
Disappointing Performance of Dyson Airstrait – Not Worth the Investment
I recently purchased the Dyson Airstrait with the expectation of achieving a smooth, salon-quality blow-dry finish. As someone with naturally straight hair, I anticipated that this result would be achieved easily! However, after multiple uses, I am disappointed to report that the results have been consistently underwhelming. Despite going over sections of my hair repeatedly, the finish does not meet the standard advertised, nor does it justify the premium price point of the product! Not happy
0
Replies (0)HSJJ
Hlayisani Susan Jonas Jonas
1 reviews | Active since Jan 2023
25 Mar 2026, 11:14
Bad staff attitude
Doctor Dyson is a nice person, however his staff members are not. If you ask to speak to the doctor after explaining the situation, I was told by the receptionist that she will get back and she didn't. I call the following day and she said she will speak to the doctor. That means she never spoke to him and she refuses to let me speak to him. Sending an email is pointless because it goes to the reception.
Helpful (0)
|Replies (0)HSJJ
Hlayisani Susan Jonas Jonas
1 reviews | Active since Jan 2023
25 Mar 2026, 11:14
Bad staff attitude
Doctor Dyson is a nice person, however his staff members are not. If you ask to speak to the doctor after explaining the situation, I was told by the receptionist that she will get back and she didn't. I call the following day and she said she will speak to the doctor. That means she never spoke to him and she refuses to let me speak to him. Sending an email is pointless because it goes to the reception.
0
Replies (0)LA
Lizaan A
1 reviews | Active since Apr 2020
7 Mar 2026, 14:30
Dyson is taking mont...
Dyson is taking months to send back my hairdryer sent in for repairs, they are not proving feedback via emails and calls, I called in numerous times then they just put me on hold and keeps me hanging, happened a few times when I called in, I used lots of airtime trying to follow up with them but since this day nothing has been resolved
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Lizaan A
1 reviews | Active since Apr 2020
7 Mar 2026, 14:30
Dyson is taking mont...
Dyson is taking months to send back my hairdryer sent in for repairs, they are not proving feedback via emails and calls, I called in numerous times then they just put me on hold and keeps me hanging, happened a few times when I called in, I used lots of airtime trying to follow up with them but since this day nothing has been resolved
0
Replies (0)CT
Charles T
1 reviews | Active since Jun 2024
4 Mar 2026, 18:23
Dyson South Africa - 2 Months Waiting for Warranty Repair with No Communication
I sent my Dyson V15 Submarine vacuum cleaner in for a warranty repair nearly two months ago. The machine is just over a year old and still fully under warranty. The issue was relatively minor. The filter was not being detected or sealing correctly. Since submitting the vacuum for repair, I have received absolutely no communication from Dyson South Africa regarding the status of the repair. Two months without any update, feedback, or expected completion date is completely unacceptable. For a premium product in this price range, one would reasonably expect a far higher level of customer service and support. At this point, the experience has been extremely disappointing. Based on the lack of service and communication, I would strongly reconsider purchasing another Dyson product in the future. I would also advise other consumers to carefully consider the level of after sales support before investing in a Dyson appliance. I would appreciate an urgent update from Dyson South Africa regarding the status of my repair and when I can expect my vacuum cleaner to be returned.
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Charles T
1 reviews | Active since Jun 2024
4 Mar 2026, 18:23
Dyson South Africa - 2 Months Waiting for Warranty Repair with No Communication
I sent my Dyson V15 Submarine vacuum cleaner in for a warranty repair nearly two months ago. The machine is just over a year old and still fully under warranty. The issue was relatively minor. The filter was not being detected or sealing correctly. Since submitting the vacuum for repair, I have received absolutely no communication from Dyson South Africa regarding the status of the repair. Two months without any update, feedback, or expected completion date is completely unacceptable. For a premium product in this price range, one would reasonably expect a far higher level of customer service and support. At this point, the experience has been extremely disappointing. Based on the lack of service and communication, I would strongly reconsider purchasing another Dyson product in the future. I would also advise other consumers to carefully consider the level of after sales support before investing in a Dyson appliance. I would appreciate an urgent update from Dyson South Africa regarding the status of my repair and when I can expect my vacuum cleaner to be returned.
0
Replies (0)TN
MW
Mark W
1 reviews | Active since Feb 2021
3 Mar 2026, 10:39
Dyson is the worst
The most terrible experience, simple service and filter, after three 3 i still have not gotten my machine back. I've been there 3 times to collect the machine, and there has been excuse after excuse. They tried to delivery my machine eventually with half the parts missing!! And still no further reply from Dyson/ Tudotech Cape Town
Helpful (0)
|Replies (1)MW
Mark W
1 reviews | Active since Feb 2021
3 Mar 2026, 10:39
Dyson is the worst
The most terrible experience, simple service and filter, after three 3 i still have not gotten my machine back. I've been there 3 times to collect the machine, and there has been excuse after excuse. They tried to delivery my machine eventually with half the parts missing!! And still no further reply from Dyson/ Tudotech Cape Town
0
Replies (1)