Thank you Dyson for resolving my problem the correct way!

Although the path to get my Dyson Airwrap repaired under warranty was a struggle, All this was solved by Razaria ( Customer Support Supervisor) she was understanding, and kept me informed about if they could order a new device, and when the good to go sign was giving, she followed up daily until the new device was delivered. The customer support she gave me was as it should be, she really went the extra mile. She is definitely an asset to the company! Keep up the good work.