GG
Gava G
Active since Jul 2021
6
Reviews
0
Industries
Reviews
6 reviews37 months ago
Broken Promises
Bought lithium batteries on 15 March 2023. Was promised a refund should batteries be incompatible. Used electrician recommended by them. Batteries weren’t fully charged and was returned for checking. It went back to their supplier twice with us waiting by 30 March I was still wyfor the batteries The electrician finally pitched up mid April and did the installation. My inverter worked for 1 day and when we had load shedding anw the inverter needed to kick in everything went dark. Unit busted. Mustek the inverter guys told us that the inverter wasn’t made for lithium batteries. Now requesting a refund Electric Wholesalers refuse wanting reports from Mustek which wasn’t forthcoming. I understand they cannot sell it as new but surely they’re not keeping their word and moved the goalposts. Could also be that they have a claim with the manufacturer as we took delivery of faulty batteries in the first place.
1 reply
55 months ago
Poor service
Placed an order with them. Got delivery within a week but battling to get a reply to request for return and refund of some products purchased.
0 replies
56 months ago
Service Delivery
Compared to previous experiences, Snatcher has jacked up their overall service for online shopping.
0 replies
58 months ago
Service delivery
#WIN. Full marks to Snatcher for resolving my complaint of no communication on incomplete order as well as a problematic item for which a Full Refund was promptly processed. Thanks ?
0 replies
58 months ago
Lack of Updates on Delivery and Feedback on queries
Still no notifications on progress and/or delivery status. Received an incomplete order and 2 days later still awaiting feedback. On only one occasion did they make contact as the item ordered was not available in preferred colour. On the whole, orders take way over 2 weeks to complete which is unacceptable for online shopping.
0 replies
60 months ago
Service delivery
Good experience. However would like to get regular update on progress of orders.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
1 (16.666666666666668%)
2 Star
1 (16.666666666666668%)
1 Star
1 (16.666666666666668%)