Active since Jun 2021
This review is as a result of the way my issue was handled by the Service Manager of Stevens & Company - Eric - Ryobi Products. Your graciousness and professionalism alone are worth 5 stars. Thank you for resolving this issue and thank you for your honesty. You could give classes on diplomacy.
MY FRIEND HAS JUST BEEN CUT OFF FROM THE GRID DUE TO GOSOLR NOT SUBMITTING HER DOCUMENTS TO THE CoCT BACK IN MARCH 2023. 2 HOURS ON PHONE TO GET THROUGH TO GOSOLR, AND IN THE DARK TONIGHT, SINGLE WOMAN, ALONE, BECAUSE OF YET ANOTHER GOSOLR BLUNDER. THEY SEND HER THE SAME FORMS SHE FILLED IN AND SUBMITTED TO THEM 8 MONTHS AGO.
YOUR SERVICES ARE BECOMING ABSOLUTELY USELESS. YOU USED TO BE THE BEST, NOW YOU ARE INEFFECTIVE, NON COMMUNICATIVE, HAVE I SAID INEFFECTIVE? CALL CENTRE CONSULTANT AFTER CALL CENTRE CONSULTANT AND STILL NOTHING. PROMISES PROMISES PROMISES, LUCKY IF YOU REACH A CALL CENTRE WITH A VAGUE GRASP OF BUSINESS ENGLISH. SO MUCH FOR HANDLING PEOPLES SITUATIONS. The above message was placed on their Facebook page today, as well as their messaging system. However they are so efficient at deleting posts which put them in the foul light they deserve, that they just delete, a few minutes later. There is no return calls from calls centres, the staff who promise to personally sort out issues are no longer employed - their staff turnover is appaling if this is anything to go by, but they continue taking a fat fee every month, whilst creditors make direct contact, to the point of abuse, and Debt Busters do nothing. You are no more than predators, very efficient to sign up, then you run for the hills. A direct visit to your offices resulted in the building receptionist asking us to leave a message, as you are all hiding behind the covid scam. No reply to this message either.
I have been invoiced for the use of the Yellow Pages. Never have I given authority to use YP. This has been added to my Telkom invoice, R538 for unsolicited services. Is this how Trudon does business? I see numerous complaints about this. Sort it out you unscrupulous thieves! Ticket 222960. Where do they even get our details from????
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