Namhla A's Profile | Hellopeter

3 months ago

Pathetic Service– Urgent: Poor Service, Settlement Delay & Incorrect Debt Listing

Pathetic Service– Urgent: Poor Service, Settlement Delay & Incorrect Debt Listing I am writing to formally lodge a complaint regarding the extremely poor service I have received from Nedbank and HP Attorneys, as well as the incorrect handling of my credit card account. For over two years, I requested Nedbank to update the payment details for my credit card account. Despite my repeated efforts, this was not actioned, which eventually led to the account being handed over to HP Attorneys in 2024. When I attempted to settle the outstanding amount, I was continuously sent from pillar to post without proper assistance. Eventually, I made a payment arrangement directly with HP Attorneys, and I successfully settled the full outstanding balance on 27 April 2026. On 7 May 2026, I contacted HP Attorneys to request a settlement letter. I was informed that it would take 10–21 days to receive it. However, when I followed up again today, I was once again given inconsistent information and told to wait an additional 21 days. This lack of clarity and accountability is unacceptable. Furthermore, the service I received from the staff at HP Attorneys, including their team leader, was extremely poor, rude, and unprofessional, with no regard for basic customer service standards. Most concerning is that Nedbank has now provided my details to NDS Attorneys, incorrectly indicating that I have not settled my credit card account. This is factually incorrect, as the account was fully paid on 27 April 2026. Additionally, when attempting to contact Nedbank today, I was placed on hold for approximately 40 minutes without receiving any assistance, further demonstrating the lack of customer care. Resolution Requested I urgently request that the following be addressed: Immediate issuance of my official settlement letter Written confirmation that my account is fully settled and closed Immediate correction of any records shared with NDS Attorneys or any third parties Removal of any negative credit bureau listings, if applicable A formal explanation for the handling of my account and poor service received Notice of Escalation Please take note that if this matter is not resolved within 7 working days from receipt of this complaint, I will have no option but to escalate it further by lodging formal complaints with: The Ombudsman for Banking Services (OBS) The National Credit Regulator (NCR) The Information Regulator (POPIA) for the ******** sharing of incorrect personal and financial information I will also submit all supporting documentation, including proof of settlement, as evidence of maladministration, poor service, and reputational harm caused. I trust that Nedbank will treat this matter with the urgency and seriousness it deserves and provide a prompt resolution.

0 replies

Nedbank

3 months ago

Pathetic Service– Urgent: Poor Service, Settlement Delay & Incorrect Debt Listing

Pathetic Service– Urgent: Poor Service, Settlement Delay & Incorrect Debt Listing I am writing to formally lodge a complaint regarding the extremely poor service I have received from Nedbank and HP Attorneys, as well as the incorrect handling of my credit card account. For over two years, I requested Nedbank to update the payment details for my credit card account. Despite my repeated efforts, this was not actioned, which eventually led to the account being handed over to HP Attorneys in 2024. When I attempted to settle the outstanding amount, I was continuously sent from pillar to post without proper assistance. Eventually, I made a payment arrangement directly with HP Attorneys, and I successfully settled the full outstanding balance on 27 April 2026. On 7 May 2026, I contacted HP Attorneys to request a settlement letter. I was informed that it would take 10–21 days to receive it. However, when I followed up again today, I was once again given inconsistent information and told to wait an additional 21 days. This lack of clarity and accountability is unacceptable. Furthermore, the service I received from the staff at HP Attorneys, including their team leader, was extremely poor, rude, and unprofessional, with no regard for basic customer service standards. Most concerning is that Nedbank has now provided my details to NDS Attorneys, incorrectly indicating that I have not settled my credit card account. This is factually incorrect, as the account was fully paid on 27 April 2026. Additionally, when attempting to contact Nedbank today, I was placed on hold for approximately 40 minutes without receiving any assistance, further demonstrating the lack of customer care. Resolution Requested I urgently request that the following be addressed: Immediate issuance of my official settlement letter Written confirmation that my account is fully settled and closed Immediate correction of any records shared with NDS Attorneys or any third parties Removal of any negative credit bureau listings, if applicable A formal explanation for the handling of my account and poor service received Notice of Escalation Please take note that if this matter is not resolved within 7 working days from receipt of this complaint, I will have no option but to escalate it further by lodging formal complaints with: The Ombudsman for Banking Services (OBS) The National Credit Regulator (NCR) The Information Regulator (POPIA) for the ******** sharing of incorrect personal and financial information I will also submit all supporting documentation, including proof of settlement, as evidence of maladministration, poor service, and reputational harm caused. I trust that Nedbank will treat this matter with the urgency and seriousness it deserves and provide a prompt resolution.

0 replies

Vodacom

58 months ago

Pathetic service

My sister was robbed her phone P40 while she was on her way back from shopping Centre. She then rush to the police station were by she reported the case and she was told block her phone and returned to police station to open the case so that she will receive the case number. She then went to Vodacom shop in Prominade Mall and she gave all the requirement documents needed to claim for the new phone to the insurance that she was paying every month. We were surprised that the insurance could not assist her. According to them they said the sim card was not insert on the P40 by day the phone was robbed and it shows that the sim card was insert to other phone and it was also used to make calls. My sister explained to them she recently upgrade with Vodacom that why the contract sim shows the previous phone she was using before the P40. They went on giving an excuse of not want to replacing the phone because the contract sim card was taken out of the phone by the day of the day it was robbed. If this matter is not taken serious I will refer this case to Ombudsman and you will pay for my time you were sending my sister pillar to post and the for the petrol we've already we spent regarding this matter. I give you 48 hour to resolve this issue if you think we would lay this down think again you take black people for granted and this is not the first time we receive this poor service from Vodacom.

3 replies

False Bay College

60 months ago

Pathetic Service

I would like to lodge complaint against False Bay Tvet College. In 2016 I applied for N6 Nated Course I passed the course in June 2016. I was told by December 2016 I will get my N6 Certificate but went to the college I was told different stories. It 's almost 6 years now without the qualification and what is painful is that I paid for my course from my pocket I was not assist by bursary. I need answers within 48 hours if I don't get one I will take the matter to newspapers or to NCA.

0 replies

Volkswagen South Africa

60 months ago

Pathetic Service

I would like to lodge a complaint. On the 11 August 2021 I called your VW Contact Centre to book my car for service. The consultant took down the details and advise that I will receive a call from the dealership regrading the booking. On the same day the VW sent an sms to confirm the booking ,then later that day they called me to confirm the date and time for service. I was shocked when the lady who was assisting me when she told me that my service plan warranty ended on the 29 July 2021 and by the time the km did not reach as per contract. What I don't get no communication were sent to me and even on the call that I made on the 11 July 2021 your consultant did not even mentioned that to me and it is not the first time that I am getting poor service from VW.

0 replies

Cash Crusaders Franchising

62 months ago

Pathetic Service

On the 1st March 2021 We had house breaking. Hisense TV and Dixon Speaker was stolen. We then heard by the community member that he saw unknown two guys on his way to Khayelitsha Mall holding these goods. According to him they were going to the direction of Khayelitsha cash crusaders store. We then went to cash crusaders and asked if the goods were sold to them and they confirmed the goods were sold to them and they requested a serial number for goods. I then told them it will be impossible for me to produce the proof of payment as the goods were bought 3 years back and the serial number will be on manual TV book or to the box which I don't even have those things anymore since the TV were bought in 2018 at Knysna game store and I've relocate to cape town. I then went to bank and request the 2018 bank statement, On the statement it does show the game transaction that was made on the same day I bought the tv from game and the balance was paid cash. I did request game to assist with proof of payment or slip but they are sending back and fought. I went to Khayelitsha Cash Crusaders again to inform the I'm having challenges of getting the proof of payment as I am still waiting for game to provide the slip. We also opened the case but it's not going any were as the witness does not want to give statement. The only thing I fail to understand is according to Akhona ( The manager and the Khayelitsha Cash crusaders policy they document they request from the seller id copy and serial number of the item, But on this case the took the stolen goods from burglaries with out the serial number instead the took the model number of the tv and driving license from the thieves. They can't even get hold of the person who sold them the items. According to game the keep their serial number on manual book or in tv books , The numbers that they provide me is the model numbers from the tv. We as community struggle and buy things for ourselves mean while the are places like Khayelitsha cash crusaders' that they just buy things thieves without following proper protocol. The keep on saying that they are working hand to hand with Lingelethu police station while the do thing against the law. If Khayelitsha Cash Crusader's thinks the will get away with this matter , I will expose them even if it took me more years to resolve this matter. We are in Khayelitsha staying in the crime infested area but still they encourage crime to be done the way cash crusaders' do things.

4 replies

Namhla A

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Pathetic Service– Urgent: Poor Service, Settlement Delay & Incorrect Debt Listing

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