Active since Jun 2021
App**** for a personal loan, sent all requested documents as requested all went silent. No feedback, no payout nothing. 3days ago app****. Sent documents to the person that requested it via email.
Terribly slow! 6 days ago I received a sms my loan has been approved an will be paid out. Thereafter was advised to send proof of additional income to [email protected] that i did aswell..the debiceck was approved, contract was accepted. Yet nothing has been paid out.
Over one month later and my R5000 ****** has still not been returned. I refer to complaint dated 11 Jan 2026 After being a loyal PRIVATE clients customer that provides thousands of rands a month in banking fees this is how im treated. On 29 Jan 2026 R4999 was *******/ ***** from my account without me accepting or approving any transaction. I imediately contacted the ***** department about this R4999 "Clicks Online" transaction where i have not ever purchased anything from, Everything was blocked imediately, new cards was ordered. I had to go to the branch and sit there for over 1hour to get my app working again and a temporary card (Which i had to PAY for) where non of this is my fault. R4999 have still not been returned to me, nor card replacement fees. I expect my money back and those accountable for *****ing brought to justice. / Private Fusion Account. Over one month!!!!@ one month and 3days, not a word from FNB - Only a email the 12th stating takes 14 to 30days - yet on the 29th that time has past. Utterly disgusted in the service received for a bank that gets paid "Private Clients Fees"
After being a loyal PRIVATE clients customer that provides thousands of rands a month in banking fees this is how im treated. On 29 Jan 2026 R4999 was ****** / ***** from my account without me accepting or approving any transaction. I imediately contacted the ***** department about this R4999 "Clicks Online" transaction where i have not ever purchased anything from, Everything was blocked imediately, new cards was ordered. I had to go to the branch and sit there for over 1hour to get my app working again and a temporary card (Which i had to PAY for) where non of this is my fault. R4999 have still not been returned to me, nor card replacement fees. I expect my money back and those accountable for *****ing brought to justice. / Private Fusion Account.
Not happy. New FNB private clients customer as of late last year. I have always just been using my vitrual cards with tap to pay, and never have i ever bought from UBER EATS in my life. So 31 March 2025 throughout the morning hours money went off my Private Fusion Card without my authorisation, R134.24, and R355.90. These were the messages of purchases off my card that i have never even used. So i reported both on the APP as *****, the card was automatically cancelled and a replacement was ordered. Now aditionally a R160 card replacement fee has been charged for a card that was cancelled due to negligence of the bank? How does transactions take place in my sleep. I want these funds returned, the uber eats purchases as mentioned above, and the card replacement fee where i did absolutely nothing wrong. After reporting the two transactions as ***** all is silent, have tried calling the ***** department several times to no answer.
Non delivery of Smart Watch and Buds. I signed up for a contract with MTN last month more than two weeks ago. Samsung A35 5G, the deal was to claim buds and watch on the member app, i did that, received confirmation claim sucess and will be delivered im 7 to 14 working days. Not a word further, tried calling, unable to track on skynet using the claim number either. Please assist wth delivery of my gift. Will send my personal information seperately, i see i am clearly not the only person affected.
No response via email, pulled settlement on 27/06/2023 that EXCLUDED the installment, vehicle was settled at R331 103.54 the settlement letter clearly showed that amount was R324083.58 + Installment R7019.96 of 29/06/2023 making it R331103.54 that means the debit order should NOT have gone off as the total amount paid now was R338123.50 and not R331103.54 as indicated on the settlement documents, to sum this up the debit order was not to be run from my account as it was settled. Kindly assist with the refund back to the account where it was taken from, and full closure of the account, and a paid up and closed letter via email. R7019.96 should be paid back to me as this was deducted via debit order after settlement was made.
Kindly assist with router collection as requested ONE MOTNH ago on Ticket SST170639 ticket logged 01/06/2023 - to date not even opened and no response, service has been cancelled two months ago. I Requested collection of router 1/06/2023 as I DO NOT USE IT ANYMORE and made my final payment 01/06/2023, I requested cancellation back in MAY 2023 already, router is ready for collection. Kindly ensure fully cancelled
Horrific - Ampath hands over accounts without any proof they attempted or delivered any form of account. I am responsible for paying my elderly mothers accounts and till date I have never received any statement - nor can you prove I have one. Now im getting threatening sms's from a external 'Debt Collector', claiming to be acting on behalf of ampath! How is it legally possible to hand over a account without proof that you have delivered the account, nor issued a letter of demand signed for! You better be carefull, the CPA and NCR will give you a fine for more than your worth should I report this to them, in any event I received a up to date account today for the first time ever after calling, and i imeditately made the payment via eft, from my standard bank account, and emailed it today 25/04/2023 - Kindly ensure this account is now on zero, and instruct this company not to send me sms's further or action will be taken from my side. Account N8498743.
Its going for 2months now since this error invoice billed has still not been credited. See ticket SST093946 created by a complaint here for a credit of INV-133235 to the value of R499 that was billed after service has been terminated and router returned. This is now the 5th complaint and every single time im promised it will be resolved and still has not been done, I really feel sorry for the current Supersonic Customers who will clearly all have to go through this same experience, I have recommended Supersonic still all the way to friends and colleagues and im starting to regret this.
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