VW
Vanessa W
Active since Apr 2021
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
MAKRO *****ING MY MONEY
I PLACED AN ORDER WITH MAKRO ON 25 AUGUST WHEN I RECEIVED PART OF MY ORDER ON 26 AUGUST. IMMEDIATELY SAW ONE OF THE PRODUCTS (24 PACK TOILET PAPER) DELIVERED WAS THE WRONG PRODUCT AND CONVEYED IT TO THE DRIVER AND ACCEPTED AS I WAS PLANNING TO REQUEST A COLLECTION AND REPLACEMENT FOR SAID ITEM. WHEN I OPENED THE BOX THOUGH THE GOODS INSIDE THE BOX WAS NOT ANYTHING I'D ORDERED, IT WAS A 750ML NIVEA SHOWER OR BODY WASH AND A 1 LITRE LIQUI FRUIT. AND IMMEDIATELY REQUESTED A REFUND SO THE GOODS COULD BE COLLECTED AND RECEIVED A CALL THE FOLLOWING DAY ASKING IF I WAS WILLING TO RETURN THE GOODS TO THE STORE AND REFUSED AS I'D MADE THE PURCHASE SO AS NOT GO TO STORE SO WHY WOULD I IF THE ERROR WAS NOT MY MISTAKE BUT REALISED THE RETURN WAS REJECTED WHEN I LOGGED BACK INTO MY MAKRO ACCOUNT ON 29 AUGUST SO I LODGED ANOTHER RETURN REQUEST AGAIN. I RECEIVED A FOLLOW UP CALL THE SAME DAY PROMISING COLLECTION OF WRONG GOODS AND DELIVERY OF CORRECT ORDER THE FOLLOWING DAY, 30 AUGUST WHICH DID NOT HAPPEN. DUE TO HEALTH ISSUES I HADN'T FOLLOWED UP SINCE OR LOGGED INTO MY MAKRO PROFILE. ONLY TO LOG IN TODAY, 04 SEPTEMBER AND SEE MY RETURN HAD IN FACT BEEN REJECTED ON THE SAME DAY I'D RECEIVED A CALL BEING PROMISED A RETURN! I ALSO REALISED I'D ONLY RECEIVED AN EMAIL ADVISING I NEED TO CALL MAKRO WITH REGARD TO THE ORDER BEING REJECTED! I WILL NOT CALL! WHY SHOULD I GIVE OUT ANY MORE OF MY MONEY! I EXPECT MY CORRECT ORDER TO BE DELIVERED AND THE ONLY WAY I'D CONSIDER RETURNING THE GOODS TO THE STORE IS IF YOU REIMBURSE ME 300.00 CASH FOR PETROLAND ALL THE INCONVENIENCE SUFFERED!!! IMAGINE THE AUDACITY OF EXPECTING ME TO RETURN AN ONLINE ORDER IN STORE??? WHY WOULD I MAKE USE OF A SERVICE FOR THE CONVENIENCE OF HAVING IT DELIVERED TO MY DOOR ONLY TO BE EXPECTED TO PHYSICALLY GO TO THE STORE??!!!!!
1 reply
13 months ago
WANT A REPLACEMENT!!!!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
0 replies
13 months ago
WANT REPLACEMENT!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
1 reply
32 months ago
WHERE'S MY MONEY?????!!!!
ON 26 AUGUST I PURCHASED A PAIR OF SHOES FROM Veldskoen Shoes LONG STORY SHORT I ENDED UP REQUESTING A REFUND ON 12 SEPTEMBER ON THE 18 SEPTEMBER I RECEIVED A CALL FROM THEM INFORMING THAT I THE "CUSTOMER" HAD TO DO THEIR JOB AND CONTACT SOMEONE TO REQUEST A REFUND AS THEY DIDN'T KNOW HOW TO ACTION THE REFUND!!! PLEASE EXPLAIN TO ME HOW YOU OFFER A PAYMENT METHOD IF YOU HAVE NOT DONE YOUR DUE DILIGENCE IN CONFIRMING HOW A REFUND FROM SAID PLATFORM WILL NEED TO BE ACTIONED??? IT'S NOT LIKE THEIR PRODUCTS ARE AFFORDABLE EITHER. I'VE EXPERIENCED SOME TERRIBLE CUSTOMER SERVICE IN THE PAST, BY THIS IS FAR THE WORST I'VE EVER EXPERIENCED AND THAT SAYS A LOT FOR A COUNTRY THAT'S KNOWN FOR BAD CUSTOMER SERVICE. TO THINK THEY HAD THE GALL TO ASK ME TO PURCHASE FROM THEM AGAIN, BUT THIS IS HOW YOU DEAL WITH THEIR CUSTOMERS????!!! EVENTUALLY I ENDED UP CC'ING THE PAYMENT PLATFORM, payjustnow ON OUR EMAILS AND WHEN I ADVISED I WOULD BE ACTIONING A MASTERCARD CHARGEBACK DISPUTE ON 29 SEPTEMBER payjustnow REP**** WITHIN VIRTUALLY MERE SECONDS THAT I HAD BEEN REFUNDED ONLY TO FIND OUT IT WAS ALL A LIE AN I HAD IN FACT NOT BEEN REFUNDED AS THE FUNDS HAVE NOT BEEN REFUNDED AND THE FUNDS ARE STILL WITH PAYJUSTNOW!!! WHEN I CALLED TO ENQUIRE WHY THIS WAS THE CASE THEIR MANAGER NATASHA TOLD ME I HAD TO KNOW HOW AS A CUSTOMER HOW THEIR PRODUCTS WORK??? NO!!! I'M A CUSTOMER NOT A EMPLOYEE SO THE ONUS IS NOT ON ME TO KNOW HOW YOUR PRODUCTS WORK. AND I'M NOT ASKING FOR THEIR MONEY I'M REQUESTING MY MONEY BACK THAT BELONGS TO ME!!!!
0 replies
32 months ago
WHERE'S MY MONEY?????!!!
ON 26 AUGUST I PURCHASED A PAIR OF SHOES FROM Veldskoen Shoes LONG STORY SHORT I ENDED UP REQUESTING A REFUND ON 12 SEPTEMBER ON THE 18 SEPTEMBER I RECEIVED A CALL FROM THEM INFORMING THAT I THE "CUSTOMER" HAD TO DO THEIR JOB AND CONTACT SOMEONE TO REQUEST A REFUND AS THEY DIDN'T KNOW HOW TO ACTION THE REFUND!!! PLEASE EXPLAIN TO ME HOW YOU OFFER A PAYMENT METHOD IF YOU HAVE NOT DONE YOUR DUE DILIGENCE IN CONFIRMING HOW A REFUND FROM SAID PLATFORM WILL NEED TO BE ACTIONED??? IT'S NOT LIKE THEIR PRODUCTS ARE AFFORDABLE EITHER. I'VE EXPERIENCED SOME TERRIBLE CUSTOMER SERVICE IN THE PAST, BY THIS IS FAR THE WORST I'VE EVER EXPERIENCED AND THAT SAYS A LOT FOR A COUNTRY THAT'S KNOWN FOR BAD CUSTOMER SERVICE. TO THINK THEY HAD THE GALL TO ASK ME TO PURCHASE FROM THEM AGAIN, BUT THIS IS HOW YOU DEAL WITH THEIR CUSTOMERS????!!! EVENTUALLY I ENDED UP CC'ING THE PAYMENT PLATFORM, payjustnow ON OUR EMAILS AND WHEN I ADVISED I WOULD BE ACTIONING A MASTERCARD CHARGEBACK DISPUTE ON 29 SEPTEMBER payjustnow REP**** WITHIN VIRTUALLY MERE SECONDS THAT I HAD BEEN REFUNDED ONLY TO FIND OUT IT WAS ALL A LIE AN I HAD IN FACT NOT BEEN REFUNDED AS THE FUNDS HAVE NOT BEEN REFUNDED AND THE FUNDS ARE STILL WITH PAYJUSTNOW!!! WHEN I CALLED TO ENQUIRE WHY THIS WAS THE CASE THEIR MANAGER NATASHA TOLD ME I HAD TO KNOW HOW AS A CUSTOMER HOW THEIR PRODUCTS WORK??? NO!!! I'M A CUSTOMER NOT A EMPLOYEE SO THE ONUS IS NOT ON ME TO KNOW HOW YOUR PRODUCTS WORK. AND I'M NOT ASKING FOR THEIR MONEY I'M REQUESTING MY MONEY BACK THAT BELONGS TO ME!!!!
0 replies
55 months ago
INCOMPETENT!!!!!!NOT DELIVERING ON PROMISES OR TURNAROUND TIMES!!!!!
I DID A PACKAGE UPGRADE FOR 2 OF THE CELL NUMBERS ON MY CONTRACT ONE ON 19/11/2021 AND THE SECOND ONE ON 22/11/2021 AND I'VE RECEIVED DELIVERY OF THE SIM CARD THAT I'D UPGRADED FOR ON 19/11/2021 ON 26/11/2021, BUT NOTHING FOR THE SECOND ONE AND TOMORROW IS THE 10TH BUSINESS DAY SINCE THE ORDER MEANING THE LAST DAY FOR DELIVERY AND I'M YET TO RECEIVE ANY SMS' WHEREAS I RECEIVED SMS' DAYS BEFORE THE DELIVERY FOR THE FIRST ORDER KEEPING ME IN THE LOOP??????!!!! WHAT IS HAPPENING WITH THIS ORDER?????!!!! ALSO YOUR SALES STAFF NEED TO BE RETRAINED I ALSO WORK IN CUSTOMER SERVICE AND IF A CLIENT ASKS TO BE CALLED ME I DO OFFER TO RETURN THE CALL OR SMS OR EMAIL, BUT NOT YOUR STAFF EVEN WHEN I REQUESTED IT AND WHEN I RESORTED TO YOUR WHATSAPP OPTION AND REQUESTED A CALL BACK I DIDN'T RECEIVE A CALL EITHER????????????!!!!! ALL I WANT IS THE SIM OR YOU CAN CANCEL MY WHOLE CONTRACT IMMEDIATELY!!!!
0 replies
55 months ago
NO SERVICE AS ALWAYS
I CONTACTED YOUR SALES DEPARTMENT YESTERDAY AT 9:48 TO DO A UPGRADE FOR ONE OF THE NUMBERS ON MY ACCOUNT, BUT I WAS PLACED ON HOLD FOREVER ONLY FOR THE AGENT TO COME BACK TO ME TO ADVISE SHE STILL COULDN'T ACCESS MY ACCOUNT AFTER BEING PLACED ON HOLD FOR 9 MINUTES!!!! I KID YOU NOT I HAVE THE CALL DURATION ON MY CALL RECORDS!!!! BUT SHE WOULD GET BACK TO ME AND GUESS WHAT???!!! SHE STILL HASN'T HIT BACK TO???!!! SO YOU STILL WANT MY CONTINUED BUSINESS OR NOT???!!!!!!!!!!!!!
0 replies
55 months ago
REWARDS NOT ALLOCATED CORRECTLY
I PURCHASED WELL OVER R1000.00 FOR THIS PERIOD AND AS PER YOUR REWARD TERMS AS SOON AS YOU'VE SPENT 1000.00 YOU START EARNING DOUBLE POINTS AND YET I HAVE NO DOUBLE POINTS????
0 replies
58 months ago
Excellent service
Excellent service. Received a fast tracked delivery, as it was delivered together with my Takealot order which was a nice as it arrived 3 days earlier than expected. Thanks!
0 replies
62 months ago
UNRESOLVED COMPLAINT, NO SERVICE DELIVERY
I LODGED A COMPLAINT ON 29 MARCH VIA THE COMPLAINTS OPTION AND UNTIL TODAY WHICH IS EXACTLY 1 MONTH, 1 WEEK AND 5 DAYS LATER, I.E. 43 DAYS LATER IT STILL HASN'T BEEN RESOLVED!!! WHAT HAS BECOME ALARMINGLY CLEAR IS NOT ONLY CAN NO ONE COUNT AT MOMENTUM, BUT THEY DO NOT CARE ABOUT THEIR CLIENTS!!! I've escalated this query before as per reference 456082472 and was assisted by Sibongile Ndlovu not that I can call it being assisted as she kept referring to the wrong date despite me replying each time the date she was pointing out was wrong and eventually she just stopped replying FROM 31 MARCH and left my complaint UNRESOLVED AND I'VE LODGED FOLLOW UP COMPLAINTS DONE NUMEROUS FOLLOW UP, BUT NO ONE FROM MOMENTUM HAS HAD THE DECENCY TO COME BACK TO SINCE SIBONGILE WENT SILENT ON ME!!! And I'm still receiving bills from my doctor for the visit that wasn't paid by Momentum. I received bills from my doctor for a follow up visit that took place on 11 December 2020 more than 4 days after my initial visit that took place on 7 December, because apparently no one at Momentum can count so I've been advised that you keep rejecting the payment. The practice number is: 0352276 and the date of the doctor's appointment is 11 December 2020.
2 replies
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5 Star
1 (9.090909090909092%)
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0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
10 (90.9090909090909%)