Philips South Africa
Unclaimed Business
|1|7 Reviews (last 12 months)|This business does not respond to reviews
Philips South Africa
Unclaimed Business
|1
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Review Distribution
1|7 Reviews
Jul '25 - Jun '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 07:02
Faulty 5000 series steam iron - poor service from Philips
Good day. I am seriously disappointed in Philips. I bought a 5000 Series iron and the steam function is faulty. I spent ages talking to an agent on WhatsApp who refused to admit that the iron was faulty and kept giving me instructions to hold the iron vertically, to make sure there was water in the tank, check that it is on a steam setting, I need to empty and refill the tank because it is a new iron, to shake the iron back and forth to get it steam going. I decided to take it back to the shop I bought it from to replace it. They told me for that model specifically they cannot replace it they have to send it back to you guys. My comment was that you then obviously know there is a problem with this iron in particular and it should be removed from the shelves as this is seriously poor customer service. Now... I never spend more than R300 on an iron. I spent R1049 believing I am going big on quality. I now sit without an iron and I own an airbnb which requires daily ironing. How long will it take to send the iron back to Philips. How long for them to check it out and repair it and send it back. I really do not appreciate buying something brand new and having to have it repaired. It should be replace immediately without inconveniencing your customer. Period. This kind of service is absolutely shockingly poor.
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 07:02
Faulty 5000 series steam iron - poor service from Philips
Good day. I am seriously disappointed in Philips. I bought a 5000 Series iron and the steam function is faulty. I spent ages talking to an agent on WhatsApp who refused to admit that the iron was faulty and kept giving me instructions to hold the iron vertically, to make sure there was water in the tank, check that it is on a steam setting, I need to empty and refill the tank because it is a new iron, to shake the iron back and forth to get it steam going. I decided to take it back to the shop I bought it from to replace it. They told me for that model specifically they cannot replace it they have to send it back to you guys. My comment was that you then obviously know there is a problem with this iron in particular and it should be removed from the shelves as this is seriously poor customer service. Now... I never spend more than R300 on an iron. I spent R1049 believing I am going big on quality. I now sit without an iron and I own an airbnb which requires daily ironing. How long will it take to send the iron back to Philips. How long for them to check it out and repair it and send it back. I really do not appreciate buying something brand new and having to have it repaired. It should be replace immediately without inconveniencing your customer. Period. This kind of service is absolutely shockingly poor.
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 10:01
Pathetic service
Very bad service! Ordered an attachment a month ago and was told it will 2 - 3 weeks from Singapore. A month later and no follow ups from them. I had to phone them, initially they said they don't have an order for me. A few minutes later they "found" it, it was only ordered by them mid-November so I have to wait another week or two. Pathetic 😡
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 10:01
Pathetic service
Very bad service! Ordered an attachment a month ago and was told it will 2 - 3 weeks from Singapore. A month later and no follow ups from them. I had to phone them, initially they said they don't have an order for me. A few minutes later they "found" it, it was only ordered by them mid-November so I have to wait another week or two. Pathetic 😡
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 14:13
Avent New Born Baby Bottles Pose a Safety Issue.
A limited edition pink natural anti-colic bottles were purchased for my new born. After couple months of being used the bottle cracked and all the milk spilled on her. I reached out to the company however they didn't want to provide any help and referred me back to the store of purchase. This is a manufacturing issue and definitely a safety concern.
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 14:13
Avent New Born Baby Bottles Pose a Safety Issue.
A limited edition pink natural anti-colic bottles were purchased for my new born. After couple months of being used the bottle cracked and all the milk spilled on her. I reached out to the company however they didn't want to provide any help and referred me back to the store of purchase. This is a manufacturing issue and definitely a safety concern.
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Anonymous
1 reviews | Active since Jan 2020
8 Jul 2025, 12:10
Philips cordless vacuum cleaners - poor support!₩
Purchased a cordless vacuum cleaner 3 years ago for +/-R10 000. After 2 years the battery cut out at only 50% usage. Now it only holds the charge for 4 minutes. I have tried to buy a new battery but Philips tell me I have an old model (3 years old) so they don't sell replacement batteries. I must now go buy a new vacuum cleaner for another R10k! Poor support and poor service@ Hopefully Dyson support there product better than Philips!
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Anonymous
1 reviews | Active since Jan 2020
8 Jul 2025, 12:10
Philips cordless vacuum cleaners - poor support!₩
Purchased a cordless vacuum cleaner 3 years ago for +/-R10 000. After 2 years the battery cut out at only 50% usage. Now it only holds the charge for 4 minutes. I have tried to buy a new battery but Philips tell me I have an old model (3 years old) so they don't sell replacement batteries. I must now go buy a new vacuum cleaner for another R10k! Poor support and poor service@ Hopefully Dyson support there product better than Philips!
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2025, 07:53
No support for their expensive items
I recently bought the philpis steam iron, at almost 3k and have been writing to them for support but im not getting any response whatsoever. The telephone number on their website is "not in service", so they are basically not reachable
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2025, 07:53
No support for their expensive items
I recently bought the philpis steam iron, at almost 3k and have been writing to them for support but im not getting any response whatsoever. The telephone number on their website is "not in service", so they are basically not reachable
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Anonymous
1 reviews | Active since Jan 2020
13 May 2025, 09:43
WANT A REPLACEMENT!!!!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
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Anonymous
1 reviews | Active since Jan 2020
13 May 2025, 09:43
WANT A REPLACEMENT!!!!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
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