KM
Kiki M
Active since Mar 2021
9
Reviews
0
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Reviews
9 reviews1 month ago
ER24 Liaibility claim postponed for 4 weeks due to Paladin change of bank details
I have a liability claim with ER24 which has been postponed for payment for the 4th week now because their Underwriting company Paladin, has changed their banking details and it is now taking 4 weeks to reload Paladin banking details. How ubsurd is that? I am told the matter is taken serious and ER24 Brokers assured me they understand the matter has been taking long, its now been looked at as priority issue. But this is the 4th week its treated as priority matter and how much of prioritising this matter then postpone then priorities for time. The prioritization will be followed by my questions then be told again that the matter is being prioritised every week, days and now a month.
0 replies
1 month ago
Jude Hill Outstanding Performance and a Big Thank you
It is my distinct pleasure to submit this five-star performance report for Jude Hill. ,Jude has consistentently demonstrated exceptional client service skills, professionalism, and problem-solving ability. (See other reviews) While the broader team faced challenges—most notably from Lydia and Jacko, whose performance is below acceptable standards (missed deadlines and poor client communication)—Jude stood out as a stabilizing and exemplary force. Key Achievements & Differentiators Proactive Issue Resolution Jude anticipated my needs and resolved the matter by explaining the update to my third party claim while Lydia’s repeated delays and Jacko failed to simply explain the procedures taken and still to be taken to complete the claim. Jude proactively simplified the discussion for my as a client to understand the claim process as it is of now. Client Praise & Loyalty I noticed clients praised Jude after negative interactions with Lydia or Jacko. Jude turned their dissatisfaction into renewed trust, directly preserving the outstanding performance review internally and externally. Team Support Despite Lydia and Jacko’s poor output, Jude voluntarily stepped in to cover their missed responses during peak hours, ensuring no client was left unanswered. This went above and beyond any formal duty. Communication & Professionalism Every client interaction logged by Jude was clear, empathetic, and action-oriented. In contrast, Lydia’s tone was often abrupt and with the "I am the Boss, its your 3rd Party claim not my business, and Jacko’s replies were confusing or incomplete which made me feel belittled and stupid. Areas Where Lydia & Jacko Struggled Lydia: Gave I dont care attitude, failed to document case notes, required in a form of email. Jacko: Blamed internal systems for his own delaying tactics, gave ; limited to nothing information with no role clarification and timelines. e.g. "I will send you email when I am done". Recommendation Jude Hill is deserving of immediate recognition—monetary bonus, public acknowledgment, or lead client service role consideration. Lydia & Jacko should be placed on a formal performance improvement plan (PIP) with close monitoring.
1 reply
6 months ago
BAD TELEPHONE MANNERS AT AVBOB UNLESS YOU CHOOSE TO TAKE NEW POLICY.
BLADY ******. I HAVE BEEN CALLING SINCE 1PM GOT AUTOMATED REPLY TO CHOOSE UPDATE POLICY, THEN MY ID NUMBER, THEN GOT CUT OFF. THIS HAPPENED UNTIL 3:30PM THE CALL WAS ANSWERED BY SO CALLED DERBY, AFTER I CHOSE NEW POLICY. I THEN EXPLAINED HOW AWEFUL THE SERVICE IS WHEN YOU NEED THIS COMPANY BUT FOR NEW POLICY YOU GET TO SPEAK TO SOMEONE. SHE ALSO DID THE SAME, SAID HOLD ON, THEN CUT ME OFF. BLADY AWEFUL POOR BAD PERFORMANCE FROM SCRUPULOUS COMPANY PAYING MONTHLY FOR OUR FUNERAL COVERS. BLADY ******.
1 reply
6 months ago
Accident claim
Confirmation Message *Business Name:* King Prize *Rating:* 5 out of 5 *Review:* Confirmation Message *Business Name:* King Price Insurance *Rating:* 5 out of 5 *Review:* Evelyn Mogudi has been supportive, caring and empathetic after my accident. Her turnaround time was within 3hours of any question about my claim. Evelyn is obedient, calm and courteous to clients. I got the Royal Client vibes while working on my claim. Thank you King Prize. I appreciate from the bottom of my heart. 🙏🏾🙏🏾🙏🏾
3 replies
11 months ago
Best service at King Prize compared to Santam Insurances
Naledi went all her way and gave me the best service ever. Excellent service better than Santam bank. Thank you King Prize
1 reply
11 months ago
Geyser burst
I got the help and information I so much needed and their follow up process is amazingly good.
1 reply
14 months ago
Claims denied unorocefurslly by Diana Kanni and Shalom.
Claim number 301290792. I put a claim and was assessed last week Wednesday the 9th April 2025. The Assessor wrote a report about the faulty gate motor. The report was send to Santam Claims department and the claims lady by the name Shalom, changed the report to what will suite Santam to decline my claim. The Assessor report as follows: *Yes, power availabe but motherboard not receiving or turning on. Battery all good. Motor wheel has also seized . Better to replace than try repair* This was altered in the Claims department to Power surge which gave Santam the right to deny my claim because I am not covered for Power Surge. This isn't the first time it gapped to me. Another claim number 301231077 - Claims under lady called Diana Kanni. Diana rejected my claim because of the following statement. When I forwarded my claim for a faulty solar geyser, Santam did not have an Assessor nearby. I offered to try around to get an Assessor. I did find the gentlemen, but then he never worked with Santam. Diana Kanni requested the pictures of the inside of the geyser, the names of the broken parts to be replaced. Since the repairer never worked with Santam, he only send the picture of the geyser but not the faulted parts. Diana then rejected my claim. I asked her the reason for rejection, as I made her aware the Plumber did not follow the principle to assess the geyser. He only send the geyser pictures and on the invoice, he wrote material and the amount. Diana then asked me to look for another Assessor, she will then reopen my claim. I felt helpless, I then repaired my geyser. SO, why do Assessors take us clients for grated? Shalom altered the Assessors note to write what suites Santam to reject my claim. Diana was not willing to search and appoint an Assessor for my geyser. Up until now after I was told verbally my claim was rejected by Shalom, she does not want to send me the rejectiob letter. Why? The Assessor send me a note of what he wrote on my claim. Who should I believe. Clsrky Shalom altered the Assesndy report. One thing in my mind is, am I been taken advantage of?
3 replies
15 months ago
She was very empathetic and good listener
She was very empathetic and good listener. She assured me I will receive my order, I should not panic. I felt good after talking to her and will continue using Buffalo Couriers. She's awesome.
0 replies
64 months ago
Beautiful custom made coffee table and TV stand
At first I was sceptical to buy such beautiful furniture online, but Oratile made everything easier for me. She communicated with me about my order. Assured me the date of delivery and gave me a discount. What more can I ask for. My goods were manufactured and delivered 10 days earlier. I am delighted and will order more and more. The best option save and buy cash to get a discount.
1 reply
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5 Star
6 (66.66666666666667%)
4 Star
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2 Star
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1 Star
3 (33.333333333333336%)