Michael R

Active since Mar 2021

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Reviews

6 reviews

3 months ago

Useless microsft support

I had to log into my useless microsft email account (which I do not use) to get Facebook on my new phone. Since then. 1) My wife could not get into her microsoft email account because she had to first verify her account with a code sent to my microsoft email account. After an hour trying to get into my microsoft account 2) I had to verify my account with a code sent to my gmail account. After all that it was sorted. 3)This morning I needed to enter my wife's account. She uses a shortcut on her desktop. Now her email shortcut sent me to my useless microsoft account so trying not to lose it I sign out and through Google try to sign into her microsoft account. 4) Now again I had to verify her account with a code sent to my microsoft account and guess what, no matter what I try I can not sign into my useless microsoft account. When I first wanted to sign into her account with the shortcut it signed into my account without a problem when I tried to entered again. with with the shortcut I had to verify my account with a code sent to my gmail account. I got the code and entered it only to get a message it failed and must try again, this happened three times. Try and contact microsoft support, no chance, no support available.

0 replies

Renault South Africa

12 months ago

Renual silence about care for their customers

My Renualt broke down and I need one small part, a Tappet valve. No big deal except there is not even one available in the whole of South Africa, or if there is one, nobody at Renualt wants to look for it. I even mailed Renualt customer care but from them also, no reply. The only response I get is when you phone a Renualt branch they tell you, you have to wait up to six weeks. So for six weeks I am without transport. I accidently send a mail to Renualt vehicle sales and there I got a response within two minutes. So they will sell you a Renualt but after sale service is a rumor. So I hope that this review reach someone at Renualt that cares enough to contact me with a solution to my problem.

0 replies

Microsoft

16 months ago

*********** Most user Unfriendly MICROSOFT OUTLOOK

I have used my wife's laptop to log into my very old outlook account to change all my stuff to gmail. All that because of the incompetence of Microsoft s outlook. Now my wife wants to log into her (I really do not know why she still use outlook) email account. Guess what. Because I have locked into my old outlook account on her laptop, she can not log into hers without going back to the day she was born to verify her account. Try to get microsoft support? Forget about it. Support for microsoft do not exist.

0 replies

PayFast

21 months ago

Payfast really pay fast

Paid my order through payfast. Easy no hassle payment that went through instantly. Great service.

1 reply

Builders Warehouse

23 months ago

Absolute WORST service from Builders Warehouse

On Monday 16 September 2024 I placed an online order with Builders Warehouse for a installation I need to do for a company. This is where my nightmare started. Their system said the transaction failed and I did it again which failed again. Checking my bank statement both transactions went through. I called Builders and the customer care agent confirmed they received both payments and that they would refund the one payment. He would mail me the relevant refund paperwork which I did received promptly. Also the order would go through as per their 2 to 5 day delivery plan. When I opened the mail with the refund instructions I learned that now I have to supply them with a copy of my ID, proof of bank account, and proof of residence not older than 3 months. So I called them back and said I stay on a farm and will not spend a whole day and money to get all these proofs for their system not working. They can see the account the money came from and can just return it back into the same account. At the end I got my bank to reverse the one payment. Forward to Monday 23 September 2024 and no delivery. So I went onto there website to see what happened to my order just to learn the order has expired. So I called them again and here the worst battle started. After a long time they can see that the order was paid but they still need proof of payment. Then they will send it to the relevant department which will allocate the funds to my Builders wallet and once the funds shows in my wallet I need to start the order from scratch. NOW WHAT IS SO DIFFICULT. They have my money, they have my order, just do the paperwork and get the order out. I warned them the 24th is a public holiday and I need my stuff. Chante promised me she will sort it out and she did receive the proof of payment. Wednesday 25 September dead silence from Builders. I checked my Builders wallet, zero funds so I called them and ask for Chante. Guess what, they don't know Chante or in which department she works. She is supposed to be a senior supervisor but unknown to the call center agent. Now I hope that this review reaches someone at Builders Warehouse that can solve my problem.

5 replies

Vodacom

66 months ago

Vodacom BAD CUSTOMER CARE

I tried to call my wife in an emergency situation. She was not available so I tried her other number. JUST TO BE TOLD BY VODACOM I RAN OUT OF AIRTIME.I cancelled the call and checked my balance on the Vodacom App because I know I had airtime. The Vodacom App gave my airtime balance as R9 odd rand so I tried again to phone my wife. AGAIN I WAS TOLD I RAN OUT OF AIRTIME. So I checked the Vodacom App again and guess WHAT???? NOW I ONLY HAD R7 odd rands available.SO FOR 2 UNSUCCESSFUL CALLS VODACOM TOOK R2. BUT WORST---- I STILL CAN'T CALL MY WIFE BECAUSE I HAVE NO AIRTIME WHICH I HAVE ACCORDING TO VODACOM BUT ALSO DON'T HAVE. So what's next? I dial 082 135 to speak to somebody to rectify the problem AND GUESS WHAT???? NO GO. VODACOM WON'T LET YOU SPEAK TO A CONSULTANT BECAUSE??? YOU TELL ME. But I listen to all, it is an emergency, to see what I can do. Ok I can SPEAK to Tobi the bod on WhatsApp or SMS. VODACO DO NOT UNDERSTAND THE DIFFERENCEBETWEEN SPEAK AND WRITE. NO SUPPRISE THERE. I must choose between WhatsApp and SMS. As I do not use or have any SMS's I chose WhatsApp and guess what???? VODACOM DECIDES I WILL USE SMS. Just for the record, I am sending this mail to Hallo Peter Vodacom as well.

2 replies

Review Distribution

5 Star

1 (16.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (83.3%)

Michael R

Reviews

Useless microsft support

Renual silence about care for their customers

*********** Most user Unfriendly MICROSOFT OUTLOOK

Payfast really pay fast

Absolute WORST service from Builders Warehouse

Vodacom BAD CUSTOMER CARE

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