HS
Hlulani S
Active since Feb 2021
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Poor service, poor network, no resolution.
I am extremely frustrated with the ongoing issues I have been experiencing with Rain Home WiFi. I have been a loyal customer for several years, but since around August last year, the service has deteriorated significantly. Approximately 90% of the time, there has been little to no network coverage, yet I was still expected to pay for the service. As a result, I have repeatedly had to purchase additional data from other providers just to be able to work. In September, my pricing was adjusted after I reported the issue, however, the service did not improve. During November and December, the connection was available at most 10% of the time, yet I continued to be billed as if the service was fully functional. The situation worsened this year: At the end of January, I was double billed. At the end of February, I was double billed again. I contacted Rain to raise these concerns, clearly explaining that I cannot be expected to pay for a service that is not working, let alone be double charged. Unfortunately, the agent I spoke to was dismissive and unwilling to assist. I requested that the matter be escalated, and although I was told it would be, I have not received any feedback to date. To make matters worse, since the beginning of March, I have had no connection at all, yet I am still being billed. This is completely unacceptable. What I expect from Rain: Immediate investigation into my account Refund for periods where the service was not provided Reversal of all double billing charges Urgent resolution of the connectivity issue OR cancellation without penalty If my issues cannot be resolved then please cancel my service with no penalty and I must not be expected to pay for the months it was not working properly.
3 replies
7 months ago
Poor Service and Unauthorized Transactions
I am writing to express my deep disappointment with the service I have received from Old Mutual. In December 2025, I joined the Educational Savings Plan for both of my children. These were set up as two separate plans. From January onwards, the debit orders were inconsistent — sometimes processed earlier or later than the agreed date. On several occasions, I had to reverse transactions, and at times, double debits were made. Due to these ongoing issues, I visited the Protea Gardens branch in May 2025 to cancel and surrender both savings plans. After all the payments I had made, I only received a payout of about R1,200. On the same day and at the same branch, I opened two new educational savings plans for my children. Unfortunately, the same issues persisted — double debits and deductions made before the agreed date. Additionally, I joined a funeral policy through the Old Mutual official website. However, the system also attempted to debit the premiums earlier than agreed. As a result, I reversed some of these debit orders, and the policy eventually lapsed. I received both an email and an SMS confirming the lapse in September 2025. To my surprise, on 25 October 2025, Old Mutual still processed a debit for the same funeral policy. Then, on 27 October 2025, I went to the Protea Gardens branch to surrender my savings as I am no longer satisfied with Old Mutual’s services. I could not be assisted that day due to poor service, so I returned on 28 October. During my visit, I was informed that I could not withdraw or surrender my savings because they were “already on surrender stage,” implying that I had already withdrawn the funds — which I had not. I requested details of who processed the surrender and on what date, but I was told the advisor would contact me. I left my contact details as requested, but I have not received any call or update since. I am extremely dissatisfied with the repeated errors, unauthorized transactions, and lack of communication from Old Mutual. I kindly request that you urgently investigate this matter, clarify the status of my savings, and provide a full explanation of all unauthorized transactions and surrenders. I look forward to your prompt response and resolution. Sincerely,
1 reply
18 months ago
Horrible service.
Zero communication, no updated information about my order. When I try to track my order, the status says "orders older than 7 days cannot be tracked.
0 replies
18 months ago
****....
Please do not order from them unless if you just want to waste your money. I ordered items from them on the 6th of December. I received an email stating that my items were shipped on the 9th of December. I can't track the status of my shipment, it states that it's older than 7 days. I've been trying to call them almost every single day and they keep on saying it was shipped and they will get back to me with the status of my shipment but they never do. Yesterday I requested a refund, they didn't send me an email at all with the refund information and they are saying that I cannot get my refund until they've received the items from courier IT.
0 replies
40 months ago
Bad customer service
Around January I wanted to change from 1st for women to another insurance company due to the pricing, when I attempted to cancel my policy with 1st for women the consultant who was assisting me did a review on my policy and also realized that I was being over charged since 2021. I asked him to log a refund, he promised that he did, only to find that the refund that he logged was only for the month of January. I called back to find out what happened with the other 17 months refunds and each time when I call I am given different feedback by the consultants and each time I am promised that I will receive a call from the accounts department but I never receive a call.
3 replies
45 months ago
Keep on blocking my card
African Bank keeps on blocking My world account even when I make transactions which are way below my daily limit. They blocked it over the weekend, when I called they resolved it fast. They blocked it again yesterday, i called them every single hour and they kept on saying that it will be resolved fast but they never did, I am stuck where I am at, I've been stuck since yesterday. It's a night mare, even if I wanted to port my salary to African Bank after this experience I would never.
4 replies
47 months ago
Disgusting
I was involved in an accident around March this year, my insurance referred the matter to VFV attorneys so that I can be reimbursed for the excess amount that I paid. Since then I keep on contacting VFV and I have never received any communication from them. I was told that my matter was referred to a lady called Shannon, I keep on sending emails but I never receive feedback.
0 replies
49 months ago
Very poor service
My 5g rain is showing a no network sign, I cannot connect at all. It's been 3 days now, I tried logging a ticket and contacting the support team several times but no one ever gets back to me. I want to cancel my subscription now.
4 replies
52 months ago
Extremely bad service
I got involved in an accident around 7:40 am, I requested assistance on their app since they claim that they respond fast. They never dispatched anyone for assistance and no one called me. I tried calling their number and it's forever busy. A towing company assisted me by getting hold of their direct contact. I also requested a Family run car but they canceled it and I am covered for it. I had to request an Uber because they were not getting in touch with me at all. I have been trying to call their claims department to request to get an update but they don't pick up. After the trauma of being in an accident I have to deal with this. I am immediately going to join another insurance after they have resolved my issue if indeed they will. Please contact me on 0791516723 or [email protected].
1 reply
54 months ago
Horror
I received an email saying I received my parcel at 7pm but I never received the parcel.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (100%)