ID
Imran D
Active since Feb 2021
4
Reviews
0
Industries
Reviews
4 reviews32 months ago
Advise on Agencies that go bust
I do not have anything to share about this company but I read a review saying the consultants are also to blame. I think it is unfair to blame the consultants as I am sure the owners informed the consultants to lie. Also, they are out of a job as well so it is very unfair to say they are to be blamed. The owners, share holders and anyone invested in this company should take full blame. What South Africa needs is something similar to what the UK has, protection from defunct and **** travel agencies. ASATA needs to put in place insurance to safeguard consumers who have paid out a lot of money for package deals and if the agency closes shop, the consumer can get paid out. ASATA needs to look into something like this urgently before another agency goes bust!
0 replies
39 months ago
MTN Devise Insurance Claim - PATHETIC!
I was held up and my phone was stolen. I reported it to MTN within the hour, put in a claim once I got the ITC reference and 23 days, I am still waiting. The service is shockingly yet not surprisingly horrific. Every time I call, I am told it is being assessed. Does it take 23 days to assess a device insurance claim?????? No feedback unless I call and even then, feedback is very limited. The agents cannot escalate it. It is not a house content insurance I am claiming for which I can understand may take time but this is a device claim. Not only the stress of being held up at knife point and every thing on you taken but now I have to go through the stress of when am I going to get a replacement phone. MTN YOU NEED TO CRANK UP YOUR CUSTOMER SERVICE LEVEL! I THINK YOU NEED TO RE-TRAIN YOUR STAFF OR AT LEAST LOOK AT YOUR SLA! It is shocking to say the least!
0 replies
48 months ago
Don't buy the multi adapter extension from Matrix! They are FAULTY!
If I could give them 0 stars, I would. I bought 2 x 5 plug adapter extensions. The first one blew 2 weeks after I got it and I was not able to go to them so I had to buy one from a local supermarket which cost me half the price of the one from Matrix. Then, 3 weeks later, the second extension blew. I went into the store I bought it from, Cresta, to be told this does not cover warranty and there is nothing they can do about it. If one item blew I would not be writing this review but both items blew in less than 1.5 months after purchasing so there seems to be an issue or problem with the wiring. I was told that I must have over-plugged which is wrong. The one I purchased from the local supermarket has the same amount of plugs that was in the one from Matrix yet, this has lasted longer and it was half the price! Matrix needs to amend their policy on multiple items blowing in a short space of time or retract this product as it is clearly faulty. NEVER WILL I EVER BUY ANYTHING FROM MATRIX! The manager at Cresta point blankly said under the T&C's, this does not cover under warranty. TWO ITEMS NOT ONE ITEM BLEW! Two of the same product! Something fishy is smelling... or in this case, something burning is smelling!
0 replies
65 months ago
SENIOR MANAGERS AT MIWAY - SHOCKING SERVICE LEVEL!
I took out insurance through Miway in November. The consultant who dealt with this advised me he will call me to help cancel my policy with another insurance company. No call came through. Miway charged me for insurance and so did the other insurance company. I called and the consultant swiftly assisted me and refund the policy payment and amended the policy to start on January 30th. That’s where everything else fails!!! I called around the 25th to cancel my policy but the consultant can’t cancel. He has to refer to a senior manager and has sent my details to these so called senior managers to call me back. 2 days later, no call from these so called senior managers who need to lead by example. I called again, was told the senior managers are not in. This consultant sent an email to them and said they will call me back by end of today. Waited. No call. Called again the next day and was told the same - no senior managers are in and will leave a message to call you back and the turnaround time is 72 hours, which is 4 days. 7 days later, no call and Miway has debited my account for an insurance policy that SHOULD HAVE BEEN CANCELLED!!! I WILL NOT EVER DEAL WITH MIWAY EVEN IF THE MONTHLY INSURANCE COST IS R1000 LOWER! If senior managers can’t return calls, I shudder to think the service level of the customers, which is pathetic as it is!
2 replies
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4 (100%)