MR
Mpho R
Active since Jan 2021
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Customer Review of MiWay Insurance I recently had the pleasure of engaging with MiWay Insurance’s customer service and was assisted by Fundiswa Majola
Customer Review of MiWay Insurance I recently had the pleasure of engaging with MiWay Insurance’s customer service and was assisted by Fundiswa Majola. From the outset, Fundiswa demonstrated exceptional patience, professionalism, and attentiveness. She listened carefully, addressed my concerns with precision, and provided solutions that were both practical and reassuring. Her polite demeanor and solution-driven approach reflect a deep commitment to customer satisfaction. It is evident that she takes her role seriously and strives to deliver service of the highest standard. MiWay is truly fortunate to have an employee of her caliber, whose dedication and attention to detail elevate the customer experience. Thank you, Fundiswa, for the stellar service. Your professionalism and care made a lasting impression, and I am grateful for the service.
0 replies
11 months ago
Refinery poor service, manager couldn't apply common sense
I hope this message finds you well. I am writing to express my disappointment with the service I recently received from one of your stores branch Key West on Monday after Father's Day. Long story short my daughter bought me a jersey as a FD gift and the problem was now a size. I was willing to exchange it with any other including the color since it had sentimental value attached to it. However, the managers in charged Palesa decided i need to pay R50 more for the same item, because in their stores it was sold at a different price. Called the other manager in Clearwater just to make this a price issue that the product was not markdown in their store. Unfortunately, the experience did not meet my expectations due to the issue was not about the jersey but miss a point to assist me as their client and opted to make it an argument between which store is on the wrong. This has caused inconvenience and frustration, had to credit back the item that had so much sentimental value, which I believe is not in line with the quality of service your company usually promotes. I would appreciate it if you could look into this matter and let me know what steps will be taken to ensure this does not happen again. I value your brand and hope to continue doing business with you, but this experience has left me concerned. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Mpho
0 replies
11 months ago
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I hope this message finds you well. I am writing to express my disappointment with the service I recently received from Hamadi call from Lebo and her Team leader on 30 June 2025. Unfortunately, the experience did not meet my expectations due to received a call from Lebo a couple days ago, however the information was unussable at the time, when she open a call i acknowledge the fact that i was awaiting her call, she then went out of the tangent and told me i must not irritate her month end, then the call went south. I then requested her to give me refer me to her superior which she did, and she was very arrogant in her approach. Then I requested a senior person to give me a call I am yet to receive a call from that office. This has caused inconvenience and frustration, which I believe is not in line with the quality of service your company usually promotes. I would appreciate it if you could look into this matter and let me know what steps will be taken to ensure this does not happen again. I value your brand and hope to continue doing business with you, but this experience has left me concerned. will give further details of the specifics to the manager. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Mpho bad customer service kills businesses,
0 replies
15 months ago
Click unprofessional service
I am writing to express my dissatisfaction with the customer service I recently received at Clicks. As a loyal customer, I was very disappointed by the unprofessional and inadequate service I encountered during my interaction with your team. Dudu wearing a manager tag at one of your branches (Protea Glen Clicks) was very rude and very inconsiderate of clients and will address you though speaking to other clients which I found very condescending and uncalled for. March 19,2025, I visited the [Protea Glen] and sought assistance regarding my prescription which was for which i did not receive notification, it was explained to me that their messaging system has a problem which i understood. However, I was met with screaming so called manager when i wanted to pay for my consignment and start telling me that the speed point is not working and when i tried to reason out with her the option to explore she then started shouting which i found to be provocative and unbecoming from a manager the poor service experience – e.g., unhelpful staff, long wait times, rude behavior, unresolved issue, etc.]. This experience has left me frustrated and upset, as I expected a higher standard of customer care from a reputable company like Clicks. I believe that proper attention and service should have been given to my concern, and I would appreciate it if you could look into this matter. It is essential for Clicks to ensure that customers receive not only quality products but also a pleasant and professional service experience. I kindly request that you address this issue and ensure that future customers do not face similar frustrations. I would appreciate a prompt response and any steps that will be taken to improve customer service moving forward. I need a direct email from her apologizing for her behavior and confirmation it will never happen again. the complaint email [email protected]. not working
0 replies
30 months ago
Tebogo has been very...
Tebogo has been very patient and explain in detail, excess very helpful
1 reply
39 months ago
Bought a defective p...
Bought a defective product it’s been a week since I’m trying to get the manager to call me back, it’s a laborious problem for one to get assistance since all calls go through the call centre, and no response from Southgate branch bad customer experience almost 7 days to date no communication 👎
0 replies
56 months ago
Rain is the work internet provide
Rain Internet Service Provider is the worst network ever, cancelled subscription in August to date they still deduct for the service i don't use . you try contacting them on 087 7276108 they never available to take calls. was on R600 package now since i cancelled the debit order deduct R958 for what? The last time I spoke to someone there was cancelling the deal and could not explain why i was suppose to pay R958. I want my refund and cancel and terminate this contract it is of no use to me as its always offline most of the time without fail.
1 reply
63 months ago
Mtn bad service
I'm extremely disappointed in Mtn I took my phone in for repairs 4months into a contract it’s been 4months since and no bother to give feedback I’ve been paying for a service that I’m not receiving back it’s frustrating you never get to speak to a manager to escalate the matter logged a complain with head office no one bothered to respond.what a terrible service to get from a business dealing with communication.can wait to get out of this 3 year contract
0 replies
65 months ago
Mtn poor service
I took a contract upgrade in August 2020(IPhone) 3 months down the line the phone is not charging. Took it back to MTN (Protea Glen) for them to repair or replace in December. I have been keeping to my end contract since but not receiving a service from MTN. Today i receive email to collect the phone from the store and was not fixed. The lady assisting me is Khanyisa does not have answers for me but yet can not refer me to her senior to assist me. Im so frustrated with MTN having been with them for the past 18 years.
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)