JK
Jane K
Active since Nov 2020
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Incorrect Card Issued, Unauthorised Fees and Ongoing Account Disruption
I am extremely frustrated by Standard Bank’s continued mishandling of my account. After requesting that my account be reverted to its original status, I received a new card on 22 December. Unfortunately, this card is incorrect. My previous Prestige account was linked to a Gold Cheque Card, yet I was issued a Platinum/Titanium card, which I never requested or authorised. This is a serious concern because: The Titanium card carries a monthly fee of approximately R250, compared to R145 for the Gold Cheque Card I previously had. I do not require premium benefits such as Lanseria lounge access, as I am based in the Free State. I have consistently asked for my account to be restored to its prior state, without upgrades or additional charges. To make matters worse: I have spent hundreds of rand on call-centre phone calls trying to resolve this. I had to visit a branch just to have the card linked because it would not work. I have lost all my beneficiaries as a result of the account changes. Despite repeated attempts, this issue remains unresolved. I am not prepared to pay for a premium card I did not request, and I am deeply concerned that changes continue to be made without my consent. I am requesting: Immediate reversion to a Gold Cheque Card. Written confirmation that no higher fees will be charged. Restoration of my beneficiaries. A clear explanation for the unauthorised changes. I expect urgent resolution.
1 reply
8 months ago
Frustration with Standard Bank’s Card Replacement and App Linking Process
My cheque card was blocked by Standard Bank because I got an SMS stating that someone had used my card to make a transaction. I immediately called the bank, and they cancelled my card. They promised a new one would be delivered in 5 to 7 days and told me to go to the bank to get a temporary card. This was an inconvenience because just two months before, the same thing had happened to my card. While I was waiting for the card, I could not do any online transactions on the app. When the card finally arrived, my card was not synced. I called the call centre on 17/10/2025. After waiting for more than an hour, an agent called me back. She said some department would fix the app in two hours. I still could not use the app. I called the ***** Department on 18/10/2025 since they are the ones who blocked my card. The person tried to help me but could not, so he referred me to another department. I had to start explaining the whole process again! Then we got to a stage where I had to enter a PIN for the new card. We couldn’t, as the PIN is only available on the app, which we could not access. The agent was very impatient and unfriendly. At some stage, he referred me to another department to obtain the PIN number. When I got to him, he wanted us to restart the long verification process again! At this stage, I told him I was going to the bank. Upon getting there just after 11:00, they had closed. As a "premium" client, I find this level of inconvenience unacceptable. If you blocked my card because your systems are not secure enough (How did someone get my card details???), why should I be inconvenienced to fix everything to how it was before? I didn’t cause the issue. I am expecting the process to be more functional than this. When you courier the new card, should you not follow through and make sure it’s linked to the app? That is so basic. I don’t understand why you can’t do that. The call centre staff I spoke to clearly do not have app knowledge because between the two of them, the issue was not solved.
4 replies
41 months ago
Appalling service from Rain
I am extremely upset and dissatisfied with the service from rain. I have been having constant disruptions to the internet service for about two weeks now. I am in Randburg. 4g and 5g just disconnect throughout the day. When I call the call center, no one replies. The phone just rings AND no one calls back. I have emailed, tweeted no response YET you deduct the money faithfully on the first. To say I am disappointed is an understatement. I work from home. My child does online schooling. We CANNOT afford to NOT HAVE INTERNET even for 30 MINS. I pay for service so I expect to get my money's worth. I have been up from 5 to work. NO INTERNET. Instead of doing my work, I am trying to get hold of you people. Your customer service is appalling!!!! No one cares. PLEASE sort this out. I need to work and my child needs to go to her classes at 7!!!! After being a loyal client for two years I have had enough of this nonsense. I canceled your service on 29 January. I hope you will NOT DEBIT me on 1 March. I have seen a trend that you continue to debit after cancelations.
1 reply
44 months ago
TERRIBLE CUSTOMER SERVICE. AGAIN. FROM A LONG STANDING CLIENT
I really hate dealing with TELKOM. After 3 contracts I just have had it with the incompetence and frustration of dealing with these people. I have just received a call and SMS from Telkom saying my account is in arrears and my line will be suspended. This is all because they DID NOT debit me the correct amount on the 26 September as they said they would on the SMS they sent. I spoke to the call centre agent Simphiwe Vundisa. He admitted the error was on their side. They DID NOT debit me THE CORRECT amount as the SMS stated. He further carried on to say he is sorry BUT THEY CANNOT HELP ME. Even though its THEIR mistake, my line will still be suspended. Who has money to pay a week before payday? I asked for the matter to be escalated. He further continued to inform me his manager will also not be able to assist. Can someone in telkom clear this confusion? You did not debit me the correct amount as per your SMS. Why should I then be inconvenienced like this?
0 replies
48 months ago
Very pleasantly surprised
I was very pleasantly surprised by the service. My product was R300 cheaper than popular online stores. It arrived within two days of payment. I was updated regularly of the progress. The package came with a sweet handwritten note. Well done Technomobi. Keep up the outstanding work!
0 replies
57 months ago
Very incompetent staff at Telkom Northgate. Don't go there!!!
I have had a good relationship with Telkom for 2 contracts (48 months). Until I was assisted by a lady in Northgate named Ria. What an awful experience. I have never encountered anyone as INCOMPETENT as this lady. I went at Telkom Northgate to renew my contract in June. I was given a Huawei phone. Within 7 days I returned it as I wasn't satisfied with the product. I had to write to ICASA to get a new phone. It was a long, terrible experience. Ria explained the only costs I would pay would be the monthly amount of R279 and the insurance of R120 as per the contract she printed for me. To my shock I have been debited an amount of R156 for a DEVICE OBLIGATION FEE. I went to the store last week to ask what this amount was for as Telkom Northgate do not answer their phone. The agent Ria was very dismissive. She told me the amount was for insurance, and that it has been cancelled by insurance this month. This makes no sense as the insurance amount is R120 and was cancelled 2 months ago. Ria never explained to me I was charged a device obligation fee until April 2023. I got to know this information when I phoned the call centre. The agent told me I was never supposed to be charged this amount if I had returned the device. This amount is charged only if someone loses a phone. She told me to get an affidavit stating I returned the phone back to Northgate and provide proof thereof. After I got the documents I should email everything to the call Centre and they will open a case and remove this amount from my invoice. Ria never told me any of this. She told me I would not be charged any penalties at all. At the end of the month I will be charged the R279 and R120. That is what my contract states. Ria is incompetent, arrogant and should not be helping clients because she doesn't have any kind of customer service. She has spoiled what has been until now a very good relationship with Telkom. I now have to take time AGAIN to go to the police station to get this resolved. Why can't this be resolved without me doing the running around? Telkom Northgate please do your job!!!!
0 replies
58 months ago
VERY BAD SERVICE FROM MFC. NO INTEGRITY OR EMPATHY. NASTY INTERACTION.
Once again, my interaction with MFC is miserable, unempathetic, all together very very unpleasant. I requested 2 months ago to have my installment lowered as I was going through a financial problem. This is after 5 years of paying the car installment without missing ANY INSTALMENT. I was told flat out this isn't possible. It is only after I wrote a review on Hello Peter that I was taken seriously. Someone called me and my instalment was reduced as requested. Out of nowhere, without any warning, I was debited the full amount today. When I enquired how this could be possible, I was flippantly told we only approved you for two months. Where is this written? Can someone forward me that email as it is the first I heard of it. The consultant I spoke to told me this arrangement will carry on until I reached my baloon payment early next year. Then I can make another arrangement. Never did she say this arrangement was for two months. I sent her an email first thing in the morning, she didn't reply. I had to call the consultant in the afternoon and ask if she had received my email. She said no and proceeded to check her email. She said she will call me back. She did after 20 minutes and proceeded to tell me according to her notes, I was only given a lowered installment for 2 months!!!! If this is true, can she send me an email or a voice recording attesting this? LIES, LIES and MORE LIES. I am disgusted at the shoddy treatment I am receiving especially since I have been a VERY GOOD PAYER and am almost at the end of the payment period. Don't you people make compromises when people go through tough economic times? Don't you have ubuntu, compassion? Seems not. Please have integrity, empathy when dealing with your clients. Please!!!!! Can someone fix this mess.
1 reply
61 months ago
Inhumane, pathetic treatment from MFC
I am shocked and really Disappointed at the treatment I got from MFC. I have paid my installment WITHOUT FAIL for 5 years. When I encountered financial difficulties I sent an email asking for my installment to be lowered as I only had 8 installments remaining. I got such a poor, pathetic cold response copied here. Thank you for your request for a payment arrangement. Unfortunately, your request falls out of our pre-payment arrangements criteria hence we cant assist . I asked why can't I been assisted as I have NEVER MISSED A PAYMENT IN 5 YEARS. No response. This is inhumane. We are people and life happens. When life happens the least MFC can do is show a bit of compassion especially to people that are responsible. I am not impressed. Please don't do business with these people.
1 reply
67 months ago
Stay away from these unscrupulous criminals
Stay away!!!! These crooks charged me R1900 to do a 1 minute job. Me and my daughter lost the keys when we took the dog out for walk. The crook technicians came and opened the sliding door in half a minute then charged R1900. I didn't get a quote as promised. They just started work. I felt very unsafe with these criminals in my house as I am a single mom. Further the guys that came were very aggressive. I had to pay to get them out. These are horrible people. Please stay away. They are ruthless criminals who take advantage of people in a desperate situation.
0 replies
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5 Star
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1 Star
8 (88.88888888888889%)