GZ
Gary Z
Active since Nov 2020
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Thank You
I phoned and placed an advert this morning and Phumzile helped me a painless experience Thank You
1 reply
45 months ago
Horrible experience
On Saturday 3/9/22, Myself and My wife booked to spend the night at Saddle & Trout, when we arrived we were greeted politely by the reception staff and given our room keys etc. We arrived at the unit - no 26B and from outside we could already hear the loud noise of screaming children. As we entered the unit, we realized that the unit were inter leading units with very poorly sound proofed doors and that the screaming was actually our neighbours children. The noise was now inside our unit. It was NOT a dull background noise, we could hear every word they were saying as well as the intense high pitched screaming of little children!!!! No where on the website does it mention inter leading units or a TOTAL lack of privacy, and after a long day one just wants peace, quiet and scerenity… or at least expects it when looking at what is portrayed on your website. We did a U turn and went straight back to reception and asked for a refund, they phoned the manager and he said I should wait for him as he will come discuss the matter it with me. 15 minutes later I was still waiting for him! I asked reception to pls call him again which they did, 5 mins later he arrived. I explained the situation and he advised that he would not refund my money but rather give me a credit note which I definitely didn’t want, he stood infront of me trying to intimidate me and after a while he said he would speak to the accounts on Monday and sort it out. He promised to call me first thing on Monday morning. I’m still waiting for the call and have left multiple messages for him to call me which have gone unanswered. As I drove out a child was riding his s****** in the parking lot and nearly got run over by me - it’s like a crèche with no controls!! I really don’t appreciate some young guy who is supposed to be managing a resort to treat me like this.
0 replies
45 months ago
A disgusting incident
I took my Audi A1 for a service on Monday the 5 th September and requested that the service department have a look at a warning light that had come on. I received a quotation for the service which included R6500 to DIAGNOSE and quote on the warning light. I refused the quotation, as personally I felt that it was day light robbery! When I collected my car yesterday I was charged R1500 for DIAGNOSTICS!?!!?! What diagnostics? I received a quote for the diagnostics? So actually, I was charged R1500 for the quotation to determine that it would cost R6500 to diagnose the problem??!?!!!! I called the manager Albie Smith I asked how they could justify charging me R1500 to quote me to diagnose and a further R6500 to find the problem? The warning light indicated what the problem was… His reply was it’s the 1st step to finding the problem????? Did the warning light not indicate what the problem was? What did I have to pay a diagnostic fee for? I also asked him to explain how he could justify charging R900 labour to change 4 spark plugs? His arrogance and lack of customer service was shocking!!! “If I had 20 customers like You every day I’d would have to close my doors!!!” Who does he think he is talking to? I am furious and very upset!
5 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)