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charmaine M

Active since Oct 2020

6

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0

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6 reviews

3 months ago

Horrible phone damaged sold to me on contract

I took an iPhone 11 Pro Max contract about a year ago with Vodacom ,the phone battery capacity was at 100, within a few months the battery life had deteriorated horribly. I don’t even use my phone that much . Earlier this year it started switching itself on and off . I went to the shop where I got the phone ( Randfontein tambotie mall) , I was told it’s out of warranty and there’s nothing they can do . I must book it in myself and pay . It hasn’t even been 2 years , im paying for a phone I can’t use and this has to be the most painful thing ever . I have been with Vodacom for so long that I can’t believe this is happening.

2 replies

8 months ago

Low quality products and poor service

My mug is fading after a few months of purchase , I called and emailed the business to no assistance . I buy CB because I consider it to be a high quality brand , I went back to the store and they send an email to Cape Town . The response was it was my fault , meaning I didn’t know how to handle it . Im very disappointed because their products dont even come with “care instructions “. We overhype the brand but honestly it’s clearly of low quality and they do not care about customer satisfaction

0 replies

10 months ago

bad customer service

I was headed over to MBD this year by truworths and I've had a horrific experience. the agents are rude and at some point I got threatened and was even sweared at. its unfortunate I didn't keep record of the people implicated. I recently got my financials in track and mbd offered me a discount to settle my debt. I paid the settlement amount but now I'm receiving calls and smses saying I still owe. when I enquired they said the offer had a limited time frame but the person I spoke to never communicated this and told to pay and I will receive a letter confirming I have settled the account. now it has been a never ending hassle.

3 replies

10 months ago

horrible customer service

I have had a horrible experience after using the network for 3 years.

3 replies

22 months ago

Horrible service at assupol life

I've made a claim over a week ago with all relevant documents, send emails, made multiple calls and spend so much money trying to be in contact with them. Im grieving and assupol is making things worse. I've never claimed and have been paying for years. I want nothing to do with them and would never reccomend

1 reply

71 months ago

horrible customer service at JET Southgate

on Sunday 11 October i went to jet Southgate to do an exchange, unfortunately I couldn't find my proof of purchase. I bought a shoe for R360 in July and by end of September the shoe was badly damaged. their return policy states that you can return a defect within 6 months. I got to the store and the cashier told me she cant assist me due to the fact that there's changes and the company is now under new ownership(TFG group). i requested to speak to the manager and she was extremely rude and told me she was doing me a favor. I felt very humiliated and sad, I left the store and came back after 10 minutes. i asked to speak to the admin manager again, upon my return I had found out that they can use online opticle to retrieve my slip. this time around the manager was very angry, called me a "know it all". she further instructed one of the cashiers to open the system for me and let me do it myself. the entire store was now looking at me and i cant even explain how embarrassed and humiliated i felt. they left me at the desk to help myself and eventually I left. I have received terrible customer service from the same store several times and never complained however this time around i decided Im never going to shop at Jet no more. I sincerely wish the TFG the best of luck and hopefully they implement the TQM system efficiently and teach their staff customer service. one of the reasons why EDCON ran out of business is because of the terrible customer service and incompetent's staff members.

0 replies

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2 Star

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1 Star

6 (100%)

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