Active since Sep 2020
When the internet works its great, when it does't then I never get support. Always the same scripted support, reboot, reset, speedtest via cable. Always just L1 support nobody ever transfers to next level support. When I aske to speak to a manager then nothing, nobody ever calls me back.
So lovely to walk into a Cielo showroom (not store) beautiful products, friendly staff but very disappointing that you cant walk out with what you want. It totally kills the excitement of a purchase. The the worst is that I want to do business with you but I am forced to pay a premium for delivery of the product and have to wait a week to receive it. Total buzz kill.
Poor service from Takealot.com. I returned an item purchased and Takealot refuse to refund me the money. They say that I changed my mind on the item so I can't get a refund. How bad is that. If I were to buy that same item at Makro or Builders Warehouse (which I was able to do) then I could have returned it. This is the first time I have experienced such service from Takealot. I called into their call center and the agent refused to put me through to a manager. Takealot used to be my first option for purchases, now it's the last.
Please do not trust any of the positive reviews on this platform. After having very poor account support from Home-Connect they said they would not give me a refund but would give me a discount if I gave them a positive review on this platform. I have copied in the email text from them regarding and have saved the original email as proof. HC with their really **** systems has cost me R1700 for nothing in return and now they bill me for a router I received in 2019. The internet service is excellent but the back office and the customer service is beyond poor. I am disappointed that I actually recommended this ISP to my colleagues, friends and family. HI I trust you’re doing well I was asked to assist you with regards to providing you a discount on your account. If you would please be so kind to give us a rating from doing a speed test on our website and giving us 5 stars and then going on to Hello Peter and giving us a wonderful review using this link :https://wa.me/27212066516?text=I%20would%20like%20to%20write%20a%20review%20about%20Home-Connect Please do send me the screenshots of both reviews so the team can assist in providing the discount on your account Kind regards, Customer Service Consultant Tel: 010 612 0611 Email: WhatsApp 060 085 0465
As an existing Home-connect customer for almost 2 years, I recently moved home and requested a transfer of service to my new home. The transfer went seamlessly with no interruption to my internet service. 5 stars Then came the problem. I received my monthly bill and was invoiced for a pro rata service on my new house even though I had already paid for the month. I also got debited double on my bank account for a service at both addresses. When I called the accounts dept I just got an answer of that’s what our process is and I have to pay. No effort to remedy this issue, I requested an escalation and have still not heard back from H-C management. The H-C back office processes are very poor and when there is a problem it seems no one wants to step up and take ownership to assist. Last year I was without service for over a week and after numerous calls to H-C I ended up having to call Frogfoot myself to sort the issue. H-C staff just recite off from scripted text and don’t actually listen to the problem. Great Internet Service…. Very poor customer service once again. I totally regret recommending this ISP to my colleagues, friends and family.
I have been on H-C for 9 months and only once have I had good service. Communication is totally lacking, and struggle to reach anyone for assistance. I had a fiber outage for 7 days and had to call everyday for an update and only get an update if the phone gets answered. As I did not have service for 7 days I requested a credit only to be told that according to their support I only had no service for 4 days, when I have proof in emails that I had logged tickets and was off for 7 days straights. The closing of a ticket by Frogfoot does not mean that my service was working. I even had to myself call the Frogfoot engineer to come back and sort out my problem on the 8th day and my service was restored. No accountability..... H-C was quick to bill me pro rata when I did an upgrade on my line but now I paid for a service I was not getting for 7 days. Pay back the money.... Ready to cancel now.
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