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Dissapointed P

Active since Sep 2020

6

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0

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6 reviews

3 months ago

Poor Internet and support service

When the internet works its great, when it does't then I never get support. Always the same scripted support, reboot, reset, speedtest via cable. Always just L1 support nobody ever transfers to next level support. When I aske to speak to a manager then nothing, nobody ever calls me back.

0 replies

24 months ago

Beautiful Products - Disappointing business model

So lovely to walk into a Cielo showroom (not store) beautiful products, friendly staff but very disappointing that you cant walk out with what you want. It totally kills the excitement of a purchase. The the worst is that I want to do business with you but I am forced to pay a premium for delivery of the product and have to wait a week to receive it. Total buzz kill.

1 reply

31 months ago

Really Poor Service - No Refund on unwanted item

Poor service from Takealot.com. I returned an item purchased and Takealot refuse to refund me the money. They say that I changed my mind on the item so I can't get a refund. How bad is that. If I were to buy that same item at Makro or Builders Warehouse (which I was able to do) then I could have returned it. This is the first time I have experienced such service from Takealot. I called into their call center and the agent refused to put me through to a manager. Takealot used to be my first option for purchases, now it's the last.

0 replies

51 months ago

Unacceptable

Please do not trust any of the positive reviews on this platform. After having very poor account support from Home-Connect they said they would not give me a refund but would give me a discount if I gave them a positive review on this platform. I have copied in the email text from them regarding and have saved the original email as proof. HC with their really **** systems has cost me R1700 for nothing in return and now they bill me for a router I received in 2019. The internet service is excellent but the back office and the customer service is beyond poor. I am disappointed that I actually recommended this ISP to my colleagues, friends and family. HI I trust you’re doing well I was asked to assist you with regards to providing you a discount on your account. If you would please be so kind to give us a rating from doing a speed test on our website and giving us 5 stars and then going on to Hello Peter and giving us a wonderful review using this link :https://wa.me/***?text=I%20would%20like%20to%20write%20a%20review%20about%20Home-Connect Please do send me the screenshots of both reviews so the team can assist in providing the discount on your account Kind regards, Customer Service Consultant Tel: *** Email: WhatsApp ***

2 replies

55 months ago

Poor customer service

As an existing Home-connect customer for almost 2 years, I recently moved home and requested a transfer of service to my new home. The transfer went seamlessly with no interruption to my internet service. 5 stars Then came the problem. I received my monthly bill and was invoiced for a pro rata service on my new house even though I had already paid for the month. I also got debited double on my bank account for a service at both addresses. When I called the accounts dept I just got an answer of that’s what our process is and I have to pay. No effort to remedy this issue, I requested an escalation and have still not heard back from H-C management. The H-C back office processes are very poor and when there is a problem it seems no one wants to step up and take ownership to assist. Last year I was without service for over a week and after numerous calls to H-C I ended up having to call Frogfoot myself to sort the issue. H-C staff just recite off from scripted text and don’t actually listen to the problem. Great Internet Service…. Very poor customer service once again. I totally regret recommending this ISP to my colleagues, friends and family.

1 reply

72 months ago

Home-Connect S***t service indeed

I have been on H-C for 9 months and only once have I had good service. Communication is totally lacking, and struggle to reach anyone for assistance. I had a fiber outage for 7 days and had to call everyday for an update and only get an update if the phone gets answered. As I did not have service for 7 days I requested a credit only to be told that according to their support I only had no service for 4 days, when I have proof in emails that I had logged tickets and was off for 7 days straights. The closing of a ticket by Frogfoot does not mean that my service was working. I even had to myself call the Frogfoot engineer to come back and sort out my problem on the 8th day and my service was restored. No accountability..... H-C was quick to bill me pro rata when I did an upgrade on my line but now I paid for a service I was not getting for 7 days. Pay back the money.... Ready to cancel now.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

1 (16.7%)

2 Star

0 (0%)

1 Star

5 (83.3%)

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