CB
Claudio B
Active since Jul 2020
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
ZERO AFTERSALES SERVICE
Have used their website client portal, their app to communicate and open tickets for tech support since Monday morning of the 27th. To date after multiple call attempts and messages not a single reply or follow up, quick to request early payments but have ZERO after sales service.
1 reply
23 months ago
Phindile, was friendly and efficient with regular updates and constant communication
Phindile, was friendly and efficient with regular updates and constant communication. Definitely an asset to Renew It. Thank you
1 reply
26 months ago
Poor Woolworths Customer Service and Produce
Had purchased a box of Satsumas from Woolworths Bassonia on the 17th of April, got home found a few rotting / moulding items in the box, was too late to go back to store. Have sent multiple emails to Customer Service since then with ZERO response. With the price we pay for Woolworths products there should be a certain level of customer service expected. It is now almost a week later and still nothing, only way to get results is by changing retailers.
0 replies
40 months ago
POOR Customer support / service
It has now been 1 month since my communication began and still all i have received from this ISP is a generic “we have escalated this to our technical department! Apologies for the delay” no lead time no commitment as to when SOMEONE will solve my problem. Cannot express my frustration enough, but you can be sure they debit their monies on the nail and if you are late by one day they do not stop communicating this, but for customer service this can wait.
0 replies
41 months ago
POOR Customer support / service
As a customer of Accelerit for a short period of time my customer service has been poor. I have created tickets on their support portal, sent messages via their twitter account and to date (10 days later) have not received any form of communication or feedback. Why offer "support" platforms for customers if you cannot even respond timeously to an SLA issue, are you hoping we will forget and just go away?
0 replies
60 months ago
Support
Most frustrating company to deal with, always have excuses for poor network. Been on the line for over an hour in position 2 which tells me theres one person sitting on the phones to try solve issues in Support. Receive sms at 1pm today stating there is an issue with Vumatel, contact Vumatel and they state no issues on their end. No one has an answer or resolution to an issue. The monies spent on airtime contacting their support line and down time should be deductible off the debit order for non service provided. Stick to what you say, provide a service that is accurate to your Mission & Vision. How difficult could it be to communicate to your customer good or bad?
0 replies
71 months ago
Wesbank NO SERVICE OR COMMUNICATION
Applied and signed electronically the COVId 19 addendum on the 4th of May 2020, since then have received no further feedback from Wesbank, debit orders have been coming off every month though, send emails to the service@wesbank email address with an automated reply, cannot get through to anybody for months to speak to. Why offer something you cannot supply, there are never any issues with debit orders and having your telesales teams phone you consistently to offer more credit options that you do not want. SERVICE is all i require.
2 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)