Fibrestream (South Africa)
Claimed Business
|1.5|17 Reviews (last 12 months)|This business does not respond to reviews
Fibrestream (South Africa)
Claimed Business
|1.5
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fibrestream is facing significant dissatisfaction from its South African customer base, with feedback dominated by frustration around billing and account management. Customers consistently mention unexplained disconnections despite proof of payment, unresponsive accounts and finance departments, and difficulty reaching call centres. A recurring theme is allegations of unauthorised debit orders and unfair reconnection fees. On a more positive note, a smaller group of customers praise individual agents such as Thabang, Princess, Lekau, and Katleho for professional, patient, and responsive technical assistance when reached directly.
Performance(last 12 months):
Trustindex Rating
2.3NPS Score
-100Unlikely
TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|17 Reviews
Sep '25 - Aug '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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QUEEN R
1 reviews | Active since Jan 2025
8 May 2026, 09:07
Disconnected every month despite paying on time – no support
FibreStream disconnects my WiFi every single month around the 5th/6th, even though I pay my subscription on the 20th via EFT. I have proof of payment for Jan to May 2026. They claim I didn’t pay because I didn’t sign a debit order mandate, but I never signed one. Paying on the 20th gives them over 2 weeks to allocate the funds before the due date. When I try to get help, no one answers calls and emails get no reply. I’m left without internet for 3-5 days each month, which has cost me lost work time. Their system is broken and they don’t respond to customers. I’ve now escalated this to the Communications Services Ombudsman. Avoid FibreStream if you need reliable internet and actual support. Account: MAM042 Location: Katlehong,Gauteng
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QUEEN R
1 reviews | Active since Jan 2025
8 May 2026, 09:07
Disconnected every month despite paying on time – no support
FibreStream disconnects my WiFi every single month around the 5th/6th, even though I pay my subscription on the 20th via EFT. I have proof of payment for Jan to May 2026. They claim I didn’t pay because I didn’t sign a debit order mandate, but I never signed one. Paying on the 20th gives them over 2 weeks to allocate the funds before the due date. When I try to get help, no one answers calls and emails get no reply. I’m left without internet for 3-5 days each month, which has cost me lost work time. Their system is broken and they don’t respond to customers. I’ve now escalated this to the Communications Services Ombudsman. Avoid FibreStream if you need reliable internet and actual support. Account: MAM042 Location: Katlehong,Gauteng
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Mark M
1 reviews | Active since Feb 2020
7 May 2026, 21:04
Horrible, Horrible Service. They should not be in business. Period
Horrible, Horrible Service. They should not be in business. Unbelievable. Please ,whatever you do, don’t sign up with them. DONT. They shouldn’t be in business at all. Extremely Unprofessional 😡🤬
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Mark M
1 reviews | Active since Feb 2020
7 May 2026, 21:04
Horrible, Horrible Service. They should not be in business. Period
Horrible, Horrible Service. They should not be in business. Unbelievable. Please ,whatever you do, don’t sign up with them. DONT. They shouldn’t be in business at all. Extremely Unprofessional 😡🤬
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Siphiwe S
1 reviews | Active since Feb 2026
7 May 2026, 14:19
Horrible service from the entire team, poor poor poor nothing can be compared this unprofessionalsim
Poor service from the entire team, unprofessional no one knows how to treat customers I made a payment last month on the 7th I made another payment yesterday on the 6th of May yet today I wake up to the service disconnected I've been sending proof of payments since morning no one comes back to me from Support to Princess Ngwenya, Previledge Moyo, Mckayla Piterse, Aman integer was even ccd to recive POP yesterday when I made the payment You don't even derseve that one star cuase the service is horrible to the core
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Siphiwe S
1 reviews | Active since Feb 2026
7 May 2026, 14:19
Horrible service from the entire team, poor poor poor nothing can be compared this unprofessionalsim
Poor service from the entire team, unprofessional no one knows how to treat customers I made a payment last month on the 7th I made another payment yesterday on the 6th of May yet today I wake up to the service disconnected I've been sending proof of payments since morning no one comes back to me from Support to Princess Ngwenya, Previledge Moyo, Mckayla Piterse, Aman integer was even ccd to recive POP yesterday when I made the payment You don't even derseve that one star cuase the service is horrible to the core
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yolandie T
1 reviews | Active since Apr 2013
3 May 2026, 07:27
No Internet No response - Terrible customer service
I was forced to use Vukela/Fibrestream as a internet and service provider at the complex I live at. Account number YOL001. Waited 5 days longer for the installation then what was promised by Aman. Installation happened on Wednesday 29 April evening time. Friday 1 May (not even 2 full days) my internet is down already. No response when I follow up. A whole weekend with no Internet with no ETA on a technician coming out. My work depends on me having a reliable internet connection but I was better off with Rain it seems.
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yolandie T
1 reviews | Active since Apr 2013
3 May 2026, 07:27
No Internet No response - Terrible customer service
I was forced to use Vukela/Fibrestream as a internet and service provider at the complex I live at. Account number YOL001. Waited 5 days longer for the installation then what was promised by Aman. Installation happened on Wednesday 29 April evening time. Friday 1 May (not even 2 full days) my internet is down already. No response when I follow up. A whole weekend with no Internet with no ETA on a technician coming out. My work depends on me having a reliable internet connection but I was better off with Rain it seems.
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Noko M
1 reviews | Active since Jul 2022
4 Mar 2026, 14:35
Suspended connection
Terrible service and lines are not working Horrible service!! We have been without internet from yesterday, When contacting their call centre they don’t pick up.. the lines goes dead. Payment was made..they still suspended the connection...
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Noko M
1 reviews | Active since Jul 2022
4 Mar 2026, 14:35
Suspended connection
Terrible service and lines are not working Horrible service!! We have been without internet from yesterday, When contacting their call centre they don’t pick up.. the lines goes dead. Payment was made..they still suspended the connection...
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Nthati M
1 reviews | Active since Feb 2026
4 Feb 2026, 10:57
Unfair contract terms, excessive charges, and poor transparency
My router was damaged after my home flooded due to heavy rain. Fibrestream is charging R1,700 to replace it—almost seven times the retail price—and I am also expected to pay a call-out fee. When I attempted to cancel due to these unreasonable costs, I was informed that: My contract is locked in for 12 months I must pay the full remaining contract value PLUS an additional R2,000 cancellation fee I never received a welcome email, contract, or a copy of the terms and conditions. I was told that providing an OTP to the salesperson automatically meant I agreed to everything in the fine print. This lacks transparency and feels exploitative. Customers should be clearly informed of costs and contractual obligations upfront—not after problems arise. I am now forced to remain with Fibrestream for the rest of 2026. I strongly advise potential customers to read the fine print carefully and think twice before signing up.
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Nthati M
1 reviews | Active since Feb 2026
4 Feb 2026, 10:57
Unfair contract terms, excessive charges, and poor transparency
My router was damaged after my home flooded due to heavy rain. Fibrestream is charging R1,700 to replace it—almost seven times the retail price—and I am also expected to pay a call-out fee. When I attempted to cancel due to these unreasonable costs, I was informed that: My contract is locked in for 12 months I must pay the full remaining contract value PLUS an additional R2,000 cancellation fee I never received a welcome email, contract, or a copy of the terms and conditions. I was told that providing an OTP to the salesperson automatically meant I agreed to everything in the fine print. This lacks transparency and feels exploitative. Customers should be clearly informed of costs and contractual obligations upfront—not after problems arise. I am now forced to remain with Fibrestream for the rest of 2026. I strongly advise potential customers to read the fine print carefully and think twice before signing up.
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QUEEN R
1 reviews | Active since Jan 2025
7 Jan 2026, 23:21
Terrible service and lines are not working
Horrible service!! We have been without internet for the past 3 days! . When contacting their call centre they don’t pick up.. the lines goes dead. This morning I called again and spoke to someone who requested my bank statement to check for debit order mandate .. and promised to call me back in 30 minutes… she never called
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QUEEN R
1 reviews | Active since Jan 2025
7 Jan 2026, 23:21
Terrible service and lines are not working
Horrible service!! We have been without internet for the past 3 days! . When contacting their call centre they don’t pick up.. the lines goes dead. This morning I called again and spoke to someone who requested my bank statement to check for debit order mandate .. and promised to call me back in 30 minutes… she never called
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Thembelihle S'yolise Notha
1 reviews | Active since Mar 2019
7 Jan 2026, 09:54
Ongoing Billing Issues, Unreachable Accounts Department & Repeated Unfair Disconnections
I am extremely disappointed with FibreStream’s service and billing process. For the past two months, I have been experiencing continuous problems with debit orders and billing, coupled with an accounts/finance department that is almost impossible to get hold of. Timeline of events: In the first month, FibreStream failed to debit my account but still charged me a reconnection fee. In the second month, I contacted finance and was advised by a FibreStream acoounts representative that if the debit order did not go through, I should make an EFT instead. I followed this instruction and sent an EFT in November, with proof of payment submitted. Despite this, my service was disconnected and took about 7 days to be restored. The same issue occurred again in December. When I saw the debit order had not gone off, I sent another EFT as advised and submitted proof of payment. Yet again, in January, my line was disconnected. What makes this worse is that: It is nearly impossible to reach the accounts department. I have sent countless proof of payments, but these seem to be ignored. I am now being told I must pay admin and reconnection fees for the past two months, even though I followed FibreStream’s own instructions and paid on time. I find it completely unfair to be penalised for internal billing failures, especially when I acted in good faith and paid for a service I rely on for work and daily use. All I want is: Proper assistance from accounts My payments correctly allocated Unfair reconnection/admin fees reversed A stable service without constant disconnections At this point, I am paying for a service that I am repeatedly being denied access to. FibreStream seriously needs to improve their billing processes and customer support, particularly in finance.
Helpful (0)
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Thembelihle S'yolise Notha
1 reviews | Active since Mar 2019
7 Jan 2026, 09:54
Ongoing Billing Issues, Unreachable Accounts Department & Repeated Unfair Disconnections
I am extremely disappointed with FibreStream’s service and billing process. For the past two months, I have been experiencing continuous problems with debit orders and billing, coupled with an accounts/finance department that is almost impossible to get hold of. Timeline of events: In the first month, FibreStream failed to debit my account but still charged me a reconnection fee. In the second month, I contacted finance and was advised by a FibreStream acoounts representative that if the debit order did not go through, I should make an EFT instead. I followed this instruction and sent an EFT in November, with proof of payment submitted. Despite this, my service was disconnected and took about 7 days to be restored. The same issue occurred again in December. When I saw the debit order had not gone off, I sent another EFT as advised and submitted proof of payment. Yet again, in January, my line was disconnected. What makes this worse is that: It is nearly impossible to reach the accounts department. I have sent countless proof of payments, but these seem to be ignored. I am now being told I must pay admin and reconnection fees for the past two months, even though I followed FibreStream’s own instructions and paid on time. I find it completely unfair to be penalised for internal billing failures, especially when I acted in good faith and paid for a service I rely on for work and daily use. All I want is: Proper assistance from accounts My payments correctly allocated Unfair reconnection/admin fees reversed A stable service without constant disconnections At this point, I am paying for a service that I am repeatedly being denied access to. FibreStream seriously needs to improve their billing processes and customer support, particularly in finance.
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