No Internet No response - Terrible customer service

I was forced to use Vukela/Fibrestream as a internet and service provider at the complex I live at. Account number YOL001. Waited 5 days longer for the installation then what was promised by Aman. Installation happened on Wednesday 29 April evening time. Friday 1 May (not even 2 full days) my internet is down already. No response when I follow up. A whole weekend with no Internet with no ETA on a technician coming out. My work depends on me having a reliable internet connection but I was better off with Rain it seems.