TN
Tibelelo N
Active since Apr 2020
6
Reviews
0
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Reviews
6 reviews1 month ago
Poor service at SAA baggage control
I travelled from Capetown to Johannesburg on the 31st of December 2025. On arrival at OR Tambo airport my suitcase was damaged. Spent an extra hour sorting out paper work reporting this issue with SAA baggage control and I was requested to return the bag the next day emptied so that I can be assisted further. I had no issues with that as my family and I had taken an evening flight. I have logged the necessary calls and followed the necessary procedure and yet here we are today I have not been compensated or received a new bag. When I follow up telephonically I am sent from pillar to post this is unacceptable. Staff are supposed to handle our property with care and it is unfair to be expected to keep making trips to the airport for follow ups.
0 replies
1 month ago
Bad Service at Home Affairs Centurion Mall
I don't understand if the new booking system is designed to help people or chase them. Home affairs services are supposed to be services readily accessible to all. I had a terrible experience with home affairs centurion branch and I believe there are many citizens who have had a similar experience! Firstly it's great that you book to apply for assistance as that is effective in terms of planning and avoiding long queues. However has anyone thought of the not so young people and our less fortunate citizens? Who is assisting them with so called bookings? Everything is now dependant on a person having a smart phone which is unfair. Where are the service centers to assist such people? It seems like the booking system has created a lack of accountability to staff and security officials at home affairs especially the Centurion branch. Firstly the security guards are rude and disrespectful, they gladly stand there and chase people from entering without an appointment. Also where have you seen security officials working at a public department that do not wear name tags? I needed to get my passport urgently as there was need for me to travel for a family emergency. When I logged onto the booking system to try and secure an appointment for collection all the dates were too far so I decided to go to home affairs to collect my passport as I had already received the confirmation SMS. Only to get there and be told to join the walk ins queue. Surely collection of documents shouldn't require booking that should be a walk in service. To my dismay I was informed that priority will be given to appointments. I didn't have a problem with that, until I went to the bathroom nearby after standing half the day in the queue outside, only to be informed upon my return that the queue has been cut for the day and they are no longer assisting walk in customers for collection, my you that was at 1pm. This is unacceptable, home affairs is for the people and service delivery is compulsory! That branch has a complete disregard for our citizens and I would like to implore that an investigation be logged. How can collections clients be treated this way? There were even school children in the queue that they turned away and elderly people who were treated rough and sent from pillar to post. Some people were even in the queue with newborn babies being treated this way in this brutal cold. Also there are no bathrooms at the branch and as such you have to walk into the mall to relieve yourself. Then you come back and get punished for leaving the queue, this is not just indecent and unfair treatment of citizens it is utterly unfair. Some people that day travelled from far to get assistance only to be sent away or told to book an appointment. When you attempt the booking system you get dates that are 2 to 3 weeks away. Guys this is not acceptable this needs to be reviewed especially for collection appointments. There was a gentleman who queued that day as he had reached a point of desperation because his passport had expired and needed to travel back abroad for work. Needless to say I failed to attend my family emergency all because I went to the bathroom. Then....you also pay hefty parking rates for mall, this needs to be reviewed as well, access to a government office should be free and easy we are the people paying taxes and fees to sustain it. This is not the way to treat citizens. Even people with appointments were being turned away after 1pm. This is unacceptable, no one has this amount of time to waste going from pillar to post for documents as critical as personal documents.
0 replies
13 months ago
Delays on Randjiespark Bus Services in Midrand
Can we have the operations team review the Randjiespark bus time table in Midrand. The bus is always late or delayed morning and afternoon. During peak hours there is supposed to be a bus available at least every 10 minutes then off peak 30 minutes. I understand that there is no control over the traffic delays, however in the last few months it seems like there is a depletion in the fleet available for that specific route. This affects a lot of the schedules for clients as the expectation is that we use the Gautrain to avoid traffic and for efficiency however this is no longer the case. Please look into this matter as all the other buses are on time and always available, there has to surely be some sort of solution to this issue. Many of us are having to uber and are missing out on the discounts that we should be earning for using the bus and the train concurrently it is not cost effective in this harsh economy.
0 replies
13 months ago
********* Handover Account
I am very disgusted at the incompetence of the impact metering team. I recently moved from a property and followed their process of account closure. They deducted from my deposit to settle the bill which I was ok with however, handling of the outstanding balance was not done professionally. Firstly I received a call checking in when I would be making payments and I confirmed that I would do as such in a promise to pay arrangement. Paid half the amount then suddenly in barely a month of the account being outstanding they handed me over to debt collectors? Since when has that even been legal? What does the Consumer Protection Act say and what does Treating Customers fairly say? Suddenly the account is handed over yet they have been receiving payments often and I also have settled the account. Now I must go and pay the debt collector for the incorrect emails they sent over an error by Impact? This is totally ********* and unfair. No one contacted me to advise that they will be handing over the account nor was I in any contempt or resist to pay the account. There is no way it can be ethical that I am expected to pay their debt collector for interests that should not have been charged in the 1st place!
0 replies
17 months ago
Poor customer Care on Takealot
I am very unhappy about a recent purchase I made on take a lot. We need to understand how they are vetting their suppliers. I recently bought an air fryer on Takealot, and to this day it has not been delivered. I received a seemingly dubious email from someone who claims to be from Takealot a few days ago who claimed the product was shipped to the wrong warehouse. How does this happen when I am a regular user and my contact information is clear. I have not received any courtesy sms to confirm when the product will be delivered and I have not been called by anyone to explain how such unprofessionalism can be allowed to occur on such a popular sight. Tracking states that the product has been shipped there has been no further communication and it has been almost a week. @ Hello peter team please kindly assist with this, this make Takealot lose a lot of credibility.
0 replies
75 months ago
Poor service from DStv!
I am not impressed with Dstv at all. They seem to mess up peoples accounts all the time and yet they are so quick to collect money from clients. I recently activated my DSTV at home and requested that the payment date be updated. I even paid extra on my account so that there is pvr functionality. The consultant we spoke to assured us that the de-activation sms sent to us was in error, but alas! Dstv has cut off the subscription which by the way is paid with extra and the month is not even over! It seems every time you call these consultants they do not seem to know how their process works or how to rectify issues. I want this rectified immediately, this is not how to treat customers in good standing.
1 reply
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