SM
Silindile M
Active since Mar 2020
16
Reviews
0
Industries
Reviews
16 reviews13 months ago
Excellent service
This was my second order, very happy with product, service and delivery. My order arrived before estimated time in both instances
0 replies
16 months ago
Terrible Customer service
I placed an order an Sunday evening and Monday morning I was told 1 item has been cancelled because of stock availability, I did not say anything about that. I placed another order Monday evening only to get an sms on the 29th January saying some of the items have been cancelled because of stock availability. When I went online to check stock availability, stock is available on all 4 branches in KZN area and today the 30th January it is still showing stock available, I even tried to add items to my cart and they were added successfully. My question is why lie and say stock is not available and why not try find stock from other Branches in the area? there were items from the same order that were delivered from Cornubia Branch because Pietermaritzburg did not have stock they arrived yesterday, why didn't they do the same for these items? We choose to buy for more than R500 so that we can get a free delivery , now who is going to pay for the delivery fee since these items cost less than R500? I need makro to issue me with a voucher for delivery fee so that I can re order these items because clearly they were lying. I have sent numerous emails and and WhatsApp message , with no help . Makro service is pathetic , not sure what happened because they used to care so much about their customers. I tied calling the online number with no luck.
3 replies
29 months ago
Very Happy customer
Thank you for the great service, I was a bit worried after reading all the reviews, even though my parcel was shipped a bit late because of some books not available in stock, but I still received my order in time, my order was shipped on the 10th January and it arrived yesterday late, on top of that my area is in the outskirts.
0 replies
29 months ago
No Communication, very disappointed
I placed an order on the 26th December and requested to cancel it on 27th December because I was told some of the items were not available on stock ,I requested an online credit so that I can re order and buy alternative products but for some reasons The Makro store in Pietermaritzburg that was preparing my order did not receive any communication about my request to cancel my order . When I contacted Makro online I was told to reject the order when the courier delivers of which I did, that was on the 27th December. I have been sending emails and calling to do a follow up on my credit with no luck , there is nothing on my profile and no one is responding to any of my emails. I received a call from Pietermaritzburg Makro on the 29th confirming that my order was refunded to the original method of payment, when I asked if they did not receive a request to get a credit they said no one informed them about a credit. Today I called to do a follow up on my order and I spoke to a rude consultant, who kept on making excuses, when I told him about several emails that I sent with no response he told me that no one was responding because it was the holidays and staff was not at work but I made several calls since the 27th and I spoke to several consultants who were at work, when I asked why there is no store credit he said the matter has been escalated to the relevant department and that my refund has not been processed, after it has been processed I still need to wait up to 8 working days for funds to be reflect, that is not acceptable. You cannot keep my money from the 27th till the 3rd January and tell me that nothing has been done yet, I explained that I needed to re order before the schools open. There is no communication from Makro at all. Very disappointed. I need this to be sorted as soon as possible .
1 reply
30 months ago
Legal team not helpful
I have asked several times via email and telephonically for Finchoice to remove the Finchoice wallet that is currently listed on credit bereau as in arreas, the account was paid in full 2022 July. Legal team promised to sort it out but I have been checking and the account is still showing as in arrears. Could someone please sort this out. It's really irritating that whenever I need Finchoice to take the matter seriously I have to write a review on Hello Peter. This should have been resolved long time ago. It's my name that is listed incorrectly.
1 reply
32 months ago
No communication, very disappointing
I made payment on the 30th May and up until now my payment has not been allocated, when I contacted Finchoice they kept transferring my calls to people who never picked up. When I finally got through to someone I was given an email address to email but up until now no one has responded to my emails, this is the last resort to try and get this sorted. I'm really disappointed at their service!!
10 replies
38 months ago
Excellent Service
I am very happy with ICB support service, they are quick to respond to your enquiries. I wrote my first exam December last year and everything was in order, submitted my POE in time and it was 100% complete before the due date. I wrote again my second exam on the 4th April, I had technical problems, I could not enter the exam room and they were available to assist me. I completed my exam in time. Overall I am very happy with their service,
0 replies
39 months ago
Very disappointed
I have a credit card with ABSA and my account is in arrears, they have handed over my account to different attorneys. I received an email from 1 company asking me to make arrangements for payment within specific days and immediately I replied to their email but never got any response few days later they send a different company for collection, same thing happened I replied to the email but up until now no one has responded to my email, so how am I going to resolve this issue, if no one is willing to help or reply to my emails? What irritates me the most is that they keep sending one and same thing every day and when I reply as stipulated they never respond.
1 reply
45 months ago
Worst service ever
I am very frustrated, I have 2 accounts with ABSA my sons and mine, I requested to change the number on my son's profile via telephone and I was told I need to go to the Branch to change number, bear in mind it takes two hours for me to get to the branch, on Tuesday the 27th September I went to the Liberty Mall branch to change the number and I was told that everything is in order, on Wednesday when I tried to do a transaction on the internet banking, I could not because the system detected a sim swap, I called ABSA internet banking and they told me to contact Vodacom my service provider to double check if there is no sim swap done on my number, Vodacom confirmed that there was no sim swap done. I contacted ABSA again and they asked security questions for almost 15 minutes and I passed all of them, the guy that was helping me told me that everything is not in order I will be able to do a transaction, yesterday when I tried to do a transaction I still got the same error saying a sim swap was detected. when I called ABSA internet banking I was told I need to go to the branch again, I am not going back to the branch just because ABSA can not do their Job properly, I asked to be transferred to the supervisor but the call was cut off. I am not sure if ABA understands how much it cost me to keep on calling them to fix the problem and they never do. I need this problem to be fixed because I need to do a payment urgently and there is no way I am taking time off from work again to travel two hours to the branch.
3 replies
54 months ago
Stop using Aramex, worst service ever!
Waltons Back2School, please stop using this company, there are much better, reliable companies you can use. Worst service ever, they collected my parcel knowing very well that they do not deliver to my address, on the day of delivery they tell me that they do not deliver to my address I must collect my order at the Postnet. I told them not to leave my order at the Postnet but the driver went ahead and left my parcel at Postnet, It's been two weeks now and I have not received my order, worst part of all they are liars, they told Waltons that I agreed on them leaving my parcel at the Postnet
0 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (68.75%)