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Adriaan J
Active since Mar 2020
4
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4 reviews11 months ago
Renault Roodepoort, empty promises and pathetic service all around
So my daughter recently got a Renault kwid from the dealership Renault Roodepoort. while innitially we were verhy happy with their service it soon become clear that this was just a front for hinding poor pathetic service actually. her vehicle was replaced by the insurance and she had to deal with a Kagiso (KG), everything went ok. the day (20/06/2025) we went to fetch her car (admittedly we were early) but they were so disorganised its not even funny. when we finally got into the car, first thing i checked was the radio buttons on the steering wheel. and surprise surprise this didnt work at all. the vehicle was quickly taken to their workshop where it was confirmed that the back part of the steering wheel buttons were broken. now im no car dealer but this is something that shouldve been checked and made sure it worked before trying to hand over the car with faults. (101 point check) being very excited about getting her car, we opted to take the car, as we drove more than an hour to collect it and KG then assurend us that he has cleared the ordering of the replacement part this with his manager that same day and that a collection of the car would be the following tuesday (24/06/2025) so that this could be fixed. according to KG the part wouldve arriaved on Monday 23/06/2025. needless to say, the next tuesday 24/06/2025 came and went with not even a phone call from KG or anyone so inform us what is going on. i then called the following friday 27/06/2025. i asked to talk to KG and the moment he heard who i was, i was met with attitude and all kinds of excuses. i asked to talk to a Denzel DP of the dealership and was told he is apparently out for the day. finally it was agreed that the vehicle would be collected at 7:00 on monday 30/06/2025 from my daughter, the car would be taken to heir workshop and be repaired and then brought back, Renault Roodepoort to reimburse my daughter for the fuel that is going to waste due to their mistake of not checking the car properly in the first place. after my phone call with KG, i was so discgussed with this dealership and the poor service and empty promises, i called them again and asked to talk to Denzel, where i was told he is in a meeting (not out for the day) but would call me back, NOTHING HAPPENED Monday 30/06/2025 arrived, surprise, nothing happened. after i had to call KG, again, once he realised whom i was, he went from friendly to one of the rudest sales people ive ever met and he had all kinds of excuses that he couldnt hear me but i could hear him 100%. i said he would call me back and still havent. given at least he called my daughter and said the car would be fetched the same day 30/06/2025 but didnt even give a time. i called and asked to talk to Denzel ahain, and again he was apparently busy but would call me back. i cant help to get the feeling thaat MR Denzel either dont know about this or just simply also doenst care about the poor and substandard service his people are providing to clients. either way, we still sitting with the car not fixed yet and no real idea of when, how and honestly if Renault Roodepoort would fixed the car as we were promised. so when buying a car from this dealership. be very very careful.
0 replies
35 months ago
*****ulent deals at Hirsch's Centurion
Dear Allan Hirsch. Somehow i doubt that this message would ever reach you but lets hope. i am a customer that spent over R50000 in your centurion sore on Saturday the 29th of July 2023. we received excelet service from a gentleman called Darshen. we bought a LG plumber in fridge. the LG sales person in your Centurion store (KG) explained to us that your Hersch store always used a guy by the name of Godfrey to do all your installations. after KG called this Mr Godfrey KG told my wife and i that the installation would cost R500. Teh fridge was delviered and the installation as guy (Godfrey) as instructed by your Hirsch store came to do the installation. it was at this point where your installation guy stated i needed to give him R200 cash as he didnt have all his correct toolboxes with him and he didnt have all the correct fittings and all to do the installation. relactantly my wife an di gave him the money to go and buy the fittings as we needed our fridge to be installed. installation was done. and when Godfrey had to leave he asked me to pay him another R850 for the installation. i explained that we paid in store for the delivery and installation of our fridge and Godfrey left. The next morning i received a phone call form KG, the guy that sold the fridge to us, stating that i need to come and pay Godfrey for the installation. i realized that we made a mistake apparently as we thought this was all included in the end total that we spend in your store. i went to the store, but this time i had some questions. i explained to KG that my wife an di already gave Godfrey R200 cash due to him not having any of the fittings and parts that was needed to do the installation (which a Hirsch installation technician should have). finally Godfrey came and i got a chance to talk to him alone. he explained that he charges R300 for an installation. now here is where i get a bit suspicious. Godfrey confirmed to me that he only charges R300 for delivery, your Hirsch salesman KG told my wife and i the installation was R500. and i paid Godfrey R200 the previous day as well. in the end i ended up paying another R500 to Godfrey making the installation total R700. i asked to talk to KG's manager, a ego centric guy full off attitude approached me and asked what was going on. the moment i started to talk i could see that this manager was not interested in what a client is telling him. i made it clear i dont want anything from Hirsch but simply would like to bring this flagellant deals to his attention. your managers words to me as a client "you shouldn't have used Godfrey in the first place". now at this stage i lost my temper, Hirsch Centurion store instructed us to use Godfrey, now your manager was trying to blame me as the client for using the Hirsch recommended installer and not a qualified plumber. in the end, i still dont want anything from Hirsch, i simply wanted to bring this to your attention. and i will ensure that i reach as many people advising them to stay away from Hirsch centurion store as this is the kind of deals that is going on in this store. the complete disrespect i received from a manager blaming me as the client when i simply went on the instructions of Hirsch store is unacceptable and unheard of. the *****ulent deals your staff makes amongst themselves is shocking. as i said from the opening statement, i doubt i will hear anything back from you Mr Allan Hirsch, as your store even refused to give me contact detail for you, but please take this from a client, this is something that you should seriously attend to and sort out.
0 replies
51 months ago
Excellent people at Metro
a company that knows how to assist clients. we bought a new dishwasher from Metro, unfortunately it was leaking water and a guy by the name of Jay was so friendly and assisted us in getting it replaced with a brand new machine within 12 hours. thank you Metro team
1 reply
58 months ago
Worse service in the world - Multichoice SA
i have to be brutally honest and say that this company has the worse client service there could possible be in the world. after promising me all kinds of things like all companies does i was left with absolutely no one to assist or even remotely able to assist me. i opted for the price lock for the new dstv explora ultra decoder with installation. sent my paper work through and was approved within a day. i was then informed not asked but informed that the installation will be on the 24th of August 2021. so with not having a say in the matter i took a days leave for this to be done. on the 23th of August i received an sms stating that my installation would only be done on the 27th of August with no reason why it was moved. i called the installer and they quickly notified me that they dont cover my area for installations as they only work on JHB and i live in Centurion. my address that was emailed to multichoice correctly was given incorrectly to the installer. i called multichoice on 0112892000 spoke to 7 different people, having to explain my problem to each of them. each of them promising me they would sort it out and get back to me. never did. i finally got the number for the so called head office of multichoice and called and asked to talk to a senior manager or MD, GM or even the CEO. wanting to share my experience with them so that they can understand what pathetic service their company is offering. not surprised the CEO was to busy to talk to clients but would call me back. still havent happened, guess the company is following exactly in the CEO's footsteps when it comes to empty promises and client service commitment. i called in another 4 times. finally got to talk to a gentleman called Simon. he seemed like he would try and assist me and again was promised that i would get a call back with answers. still nothing and still no effort from the so called CEO as well. i would seriously hide like a coward as well if i were to be the CEO of a company that cared so little about their clients and if this was the best my company had to offer as client services. so, here i am still no installation, no answers on when this would be done and still no one at multichoice willing to step up and take responsibility and rectify the mess they created. maybe multichoice should consider a name change to NOchoice. much more suitable i think
3 replies
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