MY
Monica Y
Active since Mar 2020
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
ITG is great!
ITG Clothing has been a pleasure to deal with. Not only was their service outstanding and delivery took place very quickly, but the products are of superior quality. The only minor problem I encountered, was that some of the t-shirts I wanted to purchase was not stocked in my size. Even as gifts for family, there were limited variety in terms of sizes. Hopefully, it was just a temporary problem. The fact stands that the products and service received was terrific.
0 replies
14 months ago
The problem is not with Mugg and Bean itself, but with the compulsory client center you have to orders through nowadays
The problem is not with Mugg and Bean itself, but with the compulsory client center you have to orders through nowadays. We've had numerous problems placing orders through the call centre. The so-called "call center agents" are basically illiterate and cannot take the orders down correctly and they struggle severely to take down basic instructions and information, for example your contact number, even after 4 attempts. When you demand to speak to a supervisor, you get the runaround: you are either placed through to another division, the supervisor is unavailable or they simply end the call. We order food, from Mugg & Bean, at least three times per week, but I think we'll take our business elsewhere. Dealing with the stupid, illiterate and rude call agents are just not worth it.
0 replies
17 months ago
Fantastic Service from BackHome
I had my cat microchipped with Virbac BackHome's microchip. When I was registering her details on their website, I received an important phone call and had to step away from my computer (the website did warn that the ''Pet Details'' section had to be completed, checked and saved, because once you step away or save the details, it will be saved and cannot be changed. This could result in some of the details either saving as missing, lacking or incorrect). In my case, the "Pet Details'' section was incomplete and saved as an empty form, with only the cat's microchip number. The webpage stated that one could e-mail BackHome and they would update that section. I expected the usual service we unfortunately experience in SA: no response, a slow response or just general bad service. I was very pleasantly surprised to receive such great, fast and reliable service. Within a few minutes of sending the e-mail, they responded (Consultant: Kovilan Nagia), asked for the necessary details, updated the webpage and even forwarded me the completed registration form for the cat. Furthermore, he was friendly, attentive and used the proper vernacular. What a pleasure dealing with BackHome!
1 reply
34 months ago
**** - AVOID VAPEVAULT!
Vapevault is an online store, which claims it specialises in the sales of a variety of vapes. However, it is a **** - be aware!! The website looks legit and they even send you an order confirmation e-mail, with an order number, but that's where it stops. You cannot phone them, but there is an e-mail adress, but they never answer their mails and the so-called "customer service" page, on their website, also does not work.
0 replies
34 months ago
VAPEVAULT IS A ****!
**** - DO NOT USE!! This so-called online vape shop's website looks legit and they even send you an e-mail confirmation, with an order number. However, you cannot phone them and their self-help portal, on their so-called "customer service" page is ignored, as are all e-mails.
0 replies
36 months ago
I was assisted quickly and efficiently
I was assisted quickly and efficiently. The team member, called Anthony, was professional and friendly. All in all, very happy about the service I recieved.
1 reply
47 months ago
I received excellent service from Virseker and my query was sorted out within no time
I received excellent service from Virseker and my query was sorted out within no time. Quick, efficient and without hassle.
1 reply
52 months ago
I am always assisted quickly and by friendly staff
I am always assisted quickly and by friendly staff. They keep you informed and updated and advise you on all the products in a way that you dan understand, with no technical jargon.
1 reply
54 months ago
FRUSTRATION & INCORRECT SIZES WHEN BUYING ONLINE AT TFG
I would NOT recommend that anyone orders clothes from The Foschini Group (TFG) online. Out of eight (8) items ordered online, they only managed to send me three (3) items that are the correct sizes, as ordered. I know my size and therefore ordered the sizes that I require. They sent me all sorts of different sizes, no one of them the same size as ordered. Upon requesting that they exchange the incorrectly-sized clothes delivered, they merely inform you that they do not do exchanges via courier service. Obviously, one has a reason for ordering online. I did not go to a Donna Store because the closest one is three hours' drive away, in a different town. One should not have to explain that, but common sense and following general size instructions, on the packing slip, does not seem to be among the strong suits of the Group or its employees. Their website states the following: ''Return via courier: Please contact us on 0860 834 834 or [email protected] and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.'' Be warned - even if you DO follow these steps, as required by them, they still do not offer any resolution. They merely provide you with generic feedback, such as: ''We sincerely apologize for the inconvenience caused, as it is not our intention to cause inconvenience.'' Unless your goal is to waste your own time, struggle with returns and getting a refund, then do not buy online at TFG.
1 reply
74 months ago
King Price professional assistance
Yash Ramsuran, at King Price, assisted me in a very helpful, professional and friendly manner. What a pleasure, dealing with someone who offers solutions and awesome assistance!
1 reply
Review Distribution
5 Star
7 (58.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (41.666666666666664%)