VB
Virbac Backhome
Claimed Business
VB
AI Review Summary
Based on recent customer reviews, Virbac Backhome consistently delivers exceptional pet microchip support that customers describe as fast, friendly, and highly efficient. A recurring theme is appreciation for individual staff assistance, particularly around registration, ownership changes, and certificate updates, with customers frequently mentioning rapid email response times and easy resolution of queries. Pet owners express genuine gratitude for the technology reuniting them with lost pets, and many highlight the personalised service experience. Minor friction is occasionally noted around initial telephonic connection quality and data accuracy between partner organisations.
Performance(last 12 months):
Trustindex Rating
7.3TrustIndex
7.3
Review Distribution
5|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 13:13
Exceptional support from Kovilan
I received exceptional support from Kovilan Nagia! He made it so easy to register my pet on their site, even with a microchip from another company. He was fast, efficient, and friendly and it was an absolute pleasure to be helped by him!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 13:13
Exceptional support from Kovilan
I received exceptional support from Kovilan Nagia! He made it so easy to register my pet on their site, even with a microchip from another company. He was fast, efficient, and friendly and it was an absolute pleasure to be helped by him!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Aug 2025, 11:29
EXCELLENT SERVICE EX KOVILAN NAGIA
I have had to access a recently chipped pet and change alternate contact details on both chipped pets. Kovilan Nagia is SIMPLY THE BEST. Service and timeous response is beyond excellent. Perhaps Virbac should clone this efficient human. THANK YOU KOVILAN.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Aug 2025, 11:29
EXCELLENT SERVICE EX KOVILAN NAGIA
I have had to access a recently chipped pet and change alternate contact details on both chipped pets. Kovilan Nagia is SIMPLY THE BEST. Service and timeous response is beyond excellent. Perhaps Virbac should clone this efficient human. THANK YOU KOVILAN.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Jul 2025, 10:51
Chocolate 🍫 Labrador 7 month old FOUND
Just to let you know my 7 month old chocolate labrador SHADOW pulled a Houdini stunt and crawled through two spaces in a water canal in my property and made his way somehow along Main Road Kenilworth and was collected/picked up by a good Samaritan AMIE - after being on the run for 30 minutes - who took him to TAH Rosmead Avenue Kenilworth & despite my number being on his collar - they scanned him and got my details off his microchip - called me and I was there in 6 minutes to be gratefully relieved and reunited with him. Huge relief and thanks to your superb BACKHOME technology of VIRBAC! And of course your assistance in updating my three labradors info on your site. Thank your team from a grateful customer!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Jul 2025, 10:51
Chocolate 🍫 Labrador 7 month old FOUND
Just to let you know my 7 month old chocolate labrador SHADOW pulled a Houdini stunt and crawled through two spaces in a water canal in my property and made his way somehow along Main Road Kenilworth and was collected/picked up by a good Samaritan AMIE - after being on the run for 30 minutes - who took him to TAH Rosmead Avenue Kenilworth & despite my number being on his collar - they scanned him and got my details off his microchip - called me and I was there in 6 minutes to be gratefully relieved and reunited with him. Huge relief and thanks to your superb BACKHOME technology of VIRBAC! And of course your assistance in updating my three labradors info on your site. Thank your team from a grateful customer!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jul 2025, 07:24
Excellen Serevice from Kovilan Nagia - Virbac Backhome
Kovilan Nagia of Virbac Backhome provided me with exceptional service in assisting with change of ownership forms for my kitten and changing her name. He responded within minutes of receiving my email each time. Excellent Service!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jul 2025, 07:24
Excellen Serevice from Kovilan Nagia - Virbac Backhome
Kovilan Nagia of Virbac Backhome provided me with exceptional service in assisting with change of ownership forms for my kitten and changing her name. He responded within minutes of receiving my email each time. Excellent Service!
0
Replies (0)A
A
A
Anonymous
1 reviews | Active since Jan 2020
14 Jul 2025, 06:18
Excellent service, quick and efficient updating of pets details
Excellent service, quick and efficient updating of pets details. Very rare these days to receive such exceptional help. A special mention must go to Kovilan Nagia who has helped me every single time.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Jul 2025, 06:18
Excellent service, quick and efficient updating of pets details
Excellent service, quick and efficient updating of pets details. Very rare these days to receive such exceptional help. A special mention must go to Kovilan Nagia who has helped me every single time.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Jul 2025, 07:38
Quick, Easy, Helpful Query Resolution
Last night I tried to update the microchip information for one of my dogs. The microchip was registered by our old vet 12 years ago. I experienced an error message so I contacted BackHome. This morning I was assisted super quickly and efficiently by Kovilan Nagia from Backhome Support - Virbac RSA (Pty) Ltd. Thank you for the easy and pleasant resolution to my query, Kovilan!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Jul 2025, 07:38
Quick, Easy, Helpful Query Resolution
Last night I tried to update the microchip information for one of my dogs. The microchip was registered by our old vet 12 years ago. I experienced an error message so I contacted BackHome. This morning I was assisted super quickly and efficiently by Kovilan Nagia from Backhome Support - Virbac RSA (Pty) Ltd. Thank you for the easy and pleasant resolution to my query, Kovilan!
0
Replies (0)