PA
Publicly Shaming horrendous service Always
Active since Nov 2019
44
Reviews
0
Industries
Reviews
44 reviews1 month ago
Absolute Mismanagement, Zero Communication, and Non-Existent Maintenance
I would give Ripple Effect Property Management zero stars if possible. Dealing with this company has been a complete nightmare, characterised by an absolute failure to manage properties and communicate effectively. Maintenance and repair issues are consistently ignored or handled with unacceptable delays, often failing to meet basic quality and legal standards. Simple repairs logged weeks ago remain unresolved, which is a breach of their management duties. The liaison service is non-existent. Queries and urgent issues are met with silence unless you send multiple follow ups, making it impossible to get clear answers or coordinate necessary actions, like maintenance related matters. They are inept at handling financial administration. Expect significant delays with payments, failure to ensure that all levies are paid so that the property is properly maintained and complications with your statement, unless you send multiple follow ups. Ripple Effect Property Management prioritises nothing, unless you threaten legal action and/or actually take legal action. This leads to tenant dissatisfaction and property mismanagement. They are not suited for property management. Steer clear.
0 replies
2 months ago
Unsafe Environment and Poor Management Response at Zone Fitness Parow
My ongoing dispute with Zone Fitness highlights a pattern of severe safety and accountability failures, culminating in a serious incident at the Parow branch in March 2026. The central issue arose when a male member aggressively confronted me, shouting and stepping repeatedly into my personal space after I attempted to use equipment in the leg press area. The situation escalated when the individual lunged at me in a threatening manner, which required other male gym members to physically intervene and hold him back to prevent physical violence. This followed a prior incident where a staff member named Keenan shouted at me and a friend and switched off studio lights 40 minutes before closing time, leading me to question if the management's lack of urgency reflected potential racial bias given the two incidents involved different races. To address the safety matter, I immediately reported the confrontation to Parow reception, but the manager was unavailable. After waiting a week with no follow-up, I contacted the branch and was met with a "nonchalant and dismissive" response from the Operations Manager, who claimed there was no obligation to share the aggressive member's identity. On March 19, 2026, I sent a formal email complaint to multiple Zone Fitness departments, demanding a full investigation and CCTV review, which was assigned an internal ticket (TNST-62450). Annastacia Hector (Cluster Operations Manager) acknowledged the seriousness on March 22, 2026, but delayed a full response, citing Operations Manager Zenobia's annual leave. On March 26, 2026, Ms. Hector delivered the investigation outcome, stating that witness accounts "differed significantly" from mine. Critically, she confirmed that the Parow facility does not have cameras (CCTV), which eliminated any objective proof and was a "staggering revelation" regarding member safety. Zone Fitness offered to waive the transfer fee to another branch as a resolution. I rejected this outcome, pointing out that a witness, Christopher Olingo, had corroborated that the aggressive member lunged at me, and demanded a guaranteed transfer, genuine compensation, or immediate, cost-free membership cancellation. I also lodged an external complaint with the National Consumer Commission (NCC). The matter was finally resolved on April 8, 2026, when Annastacia Hector confirmed the immediate and complimentary cancellation of my Zone Fitness membership, including the joint add-on membership for my nephew, with all cancellation fees and further costs waived. This recent safety issue is part of a longer pattern: in 2019, a cancellation request to Lauren-Lee Rigney led to an unauthorized debit and communication failure, and in 2020, a complaint regarding charging fees during the COVID-19 shutdown was lodged with the Consumer Goods & Services Ombudsman (CGSO), which was still unresolved months later as Zone Fitness failed to respond.
0 replies
2 months ago
Unsafe Environment and Poor Management Response at Zone Fitness Parow
My ongoing dispute with Zone Fitness highlights a pattern of severe safety and accountability failures, culminating in a serious incident at the Parow branch in March 2026. The central issue arose when a male member aggressively confronted me, shouting and stepping repeatedly into my personal space after I attempted to use equipment in the leg press area. The situation escalated when the individual lunged at me in a threatening manner, which required other male gym members to physically intervene and hold him back to prevent physical violence. This followed a prior incident where a staff member named Keenan shouted at me and a friend and switched off studio lights 40 minutes before closing time, leading me to question if the management's lack of urgency reflected potential racial bias given the two incidents involved different races. To address the safety matter, I immediately reported the confrontation to Parow reception, but the manager was unavailable. After waiting a week with no follow-up, I contacted the branch and was met with a "nonchalant and dismissive" response from the Operations Manager, who claimed there was no obligation to share the aggressive member's identity. On March 19, 2026, I sent a formal email complaint to multiple Zone Fitness departments, demanding a full investigation and CCTV review, which was assigned an internal ticket (TNST-62450). Annastacia Hector (Cluster Operations Manager) acknowledged the seriousness on March 22, 2026, but delayed a full response, citing Operations Manager Zenobia's annual leave. On March 26, 2026, Ms. Hector delivered the investigation outcome, stating that witness accounts "differed significantly" from mine. Critically, she confirmed that the Parow facility does not have cameras (CCTV), which eliminated any objective proof and was a "staggering revelation" regarding member safety. Zone Fitness offered to waive the transfer fee to another branch as a resolution. I rejected this outcome, pointing out that a witness, Christopher Olingo, had corroborated that the aggressive member lunged at me, and demanded a guaranteed transfer, genuine compensation, or immediate, cost-free membership cancellation. I also lodged an external complaint with the National Consumer Commission (NCC). The matter was finally resolved on April 8, 2026, when Annastacia Hector confirmed the immediate and complimentary cancellation of my Zone Fitness membership, including the joint add-on membership for my nephew, with all cancellation fees and further costs waived. This recent safety issue is part of a longer pattern: in 2019, a cancellation request to Lauren-Lee Rigney led to an unauthorized debit and communication failure, and in 2020, a complaint regarding charging fees during the COVID-19 shutdown was lodged with the Consumer Goods & Services Ombudsman (CGSO), which was still unresolved months later as Zone Fitness failed to respond
0 replies
2 months ago
Isabella Garcia International: Two Years of Delivery Failures, Unauthorized Debits, and Broken Promises
I am writing this to detail a protracted and deeply frustrating dispute with Isabella Garcia International, characterized by repeated organizational failures, non-delivery of products, and a continuous refusal to action a membership cancellation and refund. The Core Issues: Since late 2025, funds were deducted from my account in September and December for orders that were either significantly delayed or never delivered. On one occasion, I was sent an incorrect item (a white handbag) instead of the black one ordered. To "compensate" for these failures, a Specialised Client Liaison promised me two R1500 vouchers (totaling R3000) during a January 2026 phone call. These vouchers, due in January and February, were never received. To make matters worse, an unauthorized debit was performed in March 2026. Chronology of Failure: May 2024: My first request for cancellation was ignored after essential documentation (transcripts/T&Cs) was never emailed to me. I was told my profile could not be located. Late 2025: Unauthorized debits and non-delivery resumed. January 2026: I officially refused delivery and demanded a full refund. I was promised by Masana Ngobeni (Specialised Client Liaison) that my account was on hold and cancellation was in progress. This was a hollow promise. February 2026: The company unilaterally closed all my open support tickets, citing a "system transition." I was forced to restart my query from scratch while being bombarded with unsolicited marketing calls and spam. March 2026: After following up with Amukelani Matsala, I was told the request was "escalated" but required "finalization by a relevant department"—a common delaying tactic. Formal Escalation: On 11 March 2026, I lodged a formal complaint with the Western Cape Office of the Consumer Protector (Ref: 260311-001077). Despite this, Isabella Garcia’s Assistant Manager, Andri Olivier, attempted to shift the burden of proof onto me by requesting a breakdown of unreceived orders (information already on my profile) and citing a 60-day refund policy—ignoring that the delays were caused entirely by their own incompetence. Current Status: As of April 2026, I have filed a formal complaint with the NCC. The company continues to use "departmental finalization" as a roadblock to avoid collecting their products and issuing my refund. Their refusal to utilize their own customer data to resolve this is a blatant display of bad faith. Final Demand: Isabella Garcia International, I require one of two outcomes immediately: Issue the two R1500 compensation vouchers as promised in January. Immediately close my account, refund all unauthorized debits, and arrange for the collection of your items. I will not be silenced by "system transitions" or departmental delays. Professionalism and POPI compliance are non-negotiable.
1 reply
2 months ago
Unsafe Environment and Poor Management Response at Zone Fitness Parow
My ongoing dispute with Zone Fitness highlights a pattern of severe safety and accountability failures, culminating in a serious incident at the Parow branch in March 2026. The central issue arose when a male member aggressively confronted me, shouting and stepping repeatedly into my personal space after I attempted to use equipment in the leg press area. The situation escalated when the individual lunged at me in a threatening manner, which required other male gym members to physically intervene and hold him back to prevent physical violence. This followed a prior incident where a staff member named Keenan shouted at me and a friend and switched off studio lights 40 minutes before closing time, leading me to question if the management's lack of urgency reflected potential racial bias given the two incidents involved different races. To address the safety matter, I immediately reported the confrontation to Parow reception, but the manager was unavailable. After waiting a week with no follow-up, I contacted the branch and was met with a "nonchalant and dismissive" response from the Operations Manager, who claimed there was no obligation to share the aggressive member's identity. On March 19, 2026, I sent a formal email complaint to multiple Zone Fitness departments, demanding a full investigation and CCTV review, which was assigned an internal ticket (TNST-62450). Annastacia Hector (Cluster Operations Manager) acknowledged the seriousness on March 22, 2026, but delayed a full response, citing Operations Manager Zenobia's annual leave. On March 26, 2026, Ms. Hector delivered the investigation outcome, stating that witness accounts "differed significantly" from mine. Critically, she confirmed that the Parow facility does not have cameras (CCTV), which eliminated any objective proof and was a "staggering revelation" regarding member safety. Zone Fitness offered to waive the transfer fee to another branch as a resolution.1247 I rejected this outcome, pointing out that a witness, Christopher Olingo, had corroborated that the aggressive member lunged at me, and demanded a guaranteed transfer, genuine compensation, or immediate, cost-free membership cancellation. I also lodged an external complaint with the National Consumer Commission (NCC). The matter was finally resolved on April 8, 2026, when Annastacia Hector confirmed the immediate and complimentary cancellation of my Zone Fitness membership, including the joint add-on membership for my nephew, with all cancellation fees and further costs waived. This recent safety issue is part of a longer pattern: in 2019, a cancellation request to Lauren-Lee Rigney led to an unauthorized debit and communication failure, and in 2020, a complaint regarding charging fees during the COVID-19 shutdown was lodged with the Consumer Goods & Services Ombudsman (CGSO), which was still unresolved months later as Zone Fitness failed to respond
0 replies
2 months ago
Unsafe Environment and Poor Management Response at Zone Fitness Parow
I am extremely concerned and disappointed by how an incident at Zone Fitness Parow was handled, both at the time it occurred and in the follow-up thereafter. This is also not the first time that a male member attempts to intimidate me. Last time, it was one of your staff members (view Query # 512205 - [Website]) Approximately two weeks ago, I was involved in a serious confrontation with another gym member while trying to use equipment. I was at the leg press area and noticed there were no suitable weights available nearby. After searching around the gym, I found appropriate weights on what appeared to be an unoccupied machine and began removing them. A male member then approached me in an aggressive manner, raising his voice and claiming he was using the weights. I calmly explained that the machine was unoccupied and his belongings were placed elsewhere, so there was no clear indication that the equipment was in use. Instead of resolving the situation respectfully, he became increasingly hostile, shouting at me and repeatedly stepping into my personal space. I questioned his behaviour and attempted to walk away from the situation to report it. However, as I tried to leave for the second time, the situation escalated further — the individual lunged at me in an aggressive and threatening manner. I was only protected because other male gym members intervened and physically held him back. This was not just a verbal disagreement; it was a situation that could have turned into physical violence. Despite my attempts to remove myself from the situation, I was continuously provoked and intimidated. I reported the incident to reception immediately after it occurred. While statements were taken, I was informed that the manager was not available at the time. What is even more concerning is the complete lack of follow-up thereafter. After waiting a full week with no feedback or confirmation that my complaint was being handled, I personally contacted the Parow branch and requested to speak to the Operations Manager. The response I received was extremely nonchalant and dismissive. I was told that they were still “waiting for feedback from another manager” and that there was no obligation to share the identity of the individual who behaved aggressively towards me — despite the fact that this incident occurred within their facility and directly affected my safety. It has been two weeks now with no follow up. This response is unacceptable. As a paying member, I should not have to chase management for updates after a serious incident involving ************ and attempted physical aggression. I should also not be made to feel that my safety is not a priority. This entire experience highlights: - A lack of control over member behaviour within the gym - Failure to ensure a safe training environment - Inadequate and delayed management response - A dismissive attitude toward a serious complaint involving physical ************ - No member should feel unsafe, threatened, or unsupported in a gym environment. I expect: - A full investigation into the incident - Review of CCTV footage - Appropriate action taken against the individual involved - Clear communication and accountability from management - Improved handling of member complaints, especially those involving safety concerns This matter has been handled poorly from start to finish, and I am extremely disappointed in the lack of urgency and professionalism shown by Zone Fitness Parow. I expect this issue to be taken seriously and resolved without further delay.
0 replies
2 months ago
Unsafe Environment and Poor Management Response at Zone Fitness Parow
I am extremely concerned and disappointed by how an incident at Zone Fitness Parow was handled, both at the time it occurred and in the follow-up thereafter. This is also not the first time that a male member attempts to intimidate me. Last time, it was one of your staff members (view Query # 512205 - [Website]) Approximately two weeks ago, I was involved in a serious confrontation with another gym member while trying to use equipment. I was at the leg press area and noticed there were no suitable weights available nearby. After searching around the gym, I found appropriate weights on what appeared to be an unoccupied machine and began removing them. A male member then approached me in an aggressive manner, raising his voice and claiming he was using the weights. I calmly explained that the machine was unoccupied and his belongings were placed elsewhere, so there was no clear indication that the equipment was in use. Instead of resolving the situation respectfully, he became increasingly hostile, shouting at me and repeatedly stepping into my personal space. I questioned his behaviour and attempted to walk away from the situation to report it. However, as I tried to leave for the second time, the situation escalated further — the individual lunged at me in an aggressive and threatening manner. I was only protected because other male gym members intervened and physically held him back. This was not just a verbal disagreement; it was a situation that could have turned into physical violence. Despite my attempts to remove myself from the situation, I was continuously provoked and intimidated. I reported the incident to reception immediately after it occurred. While statements were taken, I was informed that the manager was not available at the time. What is even more concerning is the complete lack of follow-up thereafter. After waiting a full week with no feedback or confirmation that my complaint was being handled, I personally contacted the Parow branch and requested to speak to the Operations Manager. The response I received was extremely nonchalant and dismissive. I was told that they were still “waiting for feedback from another manager” and that there was no obligation to share the identity of the individual who behaved aggressively towards me — despite the fact that this incident occurred within their facility and directly affected my safety. It has been two weeks now with no follow up. This response is unacceptable. As a paying member, I should not have to chase management for updates after a serious incident involving ************ and attempted physical aggression. I should also not be made to feel that my safety is not a priority. This entire experience highlights: - A lack of control over member behaviour within the gym - Failure to ensure a safe training environment - Inadequate and delayed management response - A dismissive attitude toward a serious complaint involving physical ************ - No member should feel unsafe, threatened, or unsupported in a gym environment. I expect: - A full investigation into the incident - Review of CCTV footage - Appropriate action taken against the individual involved - Clear communication and accountability from management - Improved handling of member complaints, especially those involving safety concerns This matter has been handled poorly from start to finish, and I am extremely disappointed in the lack of urgency and professionalism shown by Zone Fitness Parow. I expect this issue to be taken seriously and resolved without further delay.
0 replies
2 months ago
Unsafe Environment and Poor Management Response at Zone Fitness Parow
I am extremely concerned and disappointed by how an incident at Zone Fitness Parow was handled, both at the time it occurred and in the follow-up thereafter. This is also not the first time that a male member attempts to intimidate me. Last time, it was one of your staff members (view Query # 512205 - [Website]) Approximately two weeks ago, I was involved in a serious confrontation with another gym member while trying to use equipment. I was at the leg press area and noticed there were no suitable weights available nearby. After searching around the gym, I found appropriate weights on what appeared to be an unoccupied machine and began removing them. A male member then approached me in an aggressive manner, raising his voice and claiming he was using the weights. I calmly explained that the machine was unoccupied and his belongings were placed elsewhere, so there was no clear indication that the equipment was in use. Instead of resolving the situation respectfully, he became increasingly hostile, shouting at me and repeatedly stepping into my personal space. I questioned his behaviour and attempted to walk away from the situation to report it. However, as I tried to leave for the second time, the situation escalated further — the individual lunged at me in an aggressive and threatening manner. I was only protected because other male gym members intervened and physically held him back. This was not just a verbal disagreement; it was a situation that could have turned into physical violence. Despite my attempts to remove myself from the situation, I was continuously provoked and intimidated. I reported the incident to reception immediately after it occurred. While statements were taken, I was informed that the manager was not available at the time. What is even more concerning is the complete lack of follow-up thereafter. After waiting a full week with no feedback or confirmation that my complaint was being handled, I personally contacted the Parow branch and requested to speak to the Operations Manager. The response I received was extremely nonchalant and dismissive. I was told that they were still “waiting for feedback from another manager” and that there was no obligation to share the identity of the individual who behaved aggressively towards me — despite the fact that this incident occurred within their facility and directly affected my safety. It has been two weeks now with no follow up. This response is unacceptable. As a paying member, I should not have to chase management for updates after a serious incident involving ************ and attempted physical aggression. I should also not be made to feel that my safety is not a priority. This entire experience highlights: - A lack of control over member behaviour within the gym - Failure to ensure a safe training environment - Inadequate and delayed management response - A dismissive attitude toward a serious complaint involving physical ************ - No member should feel unsafe, threatened, or unsupported in a gym environment. I expect: - A full investigation into the incident - Review of CCTV footage - Appropriate action taken against the individual involved - Clear communication and accountability from management - Improved handling of member complaints, especially those involving safety concerns This matter has been handled poorly from start to finish, and I am extremely disappointed in the lack of urgency and professionalism shown by Zone Fitness Parow. I expect this issue to be taken seriously and resolved without further delay.
0 replies
3 months ago
A Nightmare in Policy Management and Data Security with Absa Life
Date of Experience: Ongoing (Jan 2026 – Mar 2026) Policy Numbers: 6431925314 (Absa Life @Ease), 4787692485841030 (Credit Card Insurance) Reviewer: Muluba Princess Kabuya My experience with Absa Life has been nothing short of an absolute disaster, characterized by catastrophic failures in policy administration, unacceptable breaches of data security (POPIA), and a deliberate lack of transparency from the Ombudsman Liaison office. The following details illustrate a severe breakdown in trust and service. 1. Critical Policy Disappearance and Reappearance Between January and early March 2026, my Absa Life @Ease policy (No: 6431925314) mysteriously disappeared from my official ABSA Insurance Hub, which explicitly stated that I had "no insurance policies". This alarming error rendered my coverage invisible and inaccessible for months. Only after I escalated the matter to the Long-Term Insurance Ombudsman did the policy data suddenly "reappear" on the app.1 I was informed by Absa that the policy was "still in force" and never lapsed. This response is wholly inadequate. It suggests either an extreme technical failure that put my peace of mind and coverage at risk or a subsequent "silent fix" executed only to address the Ombudsman complaint. This instability and lack of access to crucial policy information is unacceptable for a life insurance product.1 2. Severe POPIA Breach and Denied Employee Connection The most alarming issue is the blatant breach of the Protection of Personal Information Act (POPIA). The initial notification of a potential policy lapse was received via a WhatsApp message. This message, which Absa claims did "not originate from Absa Life," contained the full name and specific policy number of another Absa client (Kapinga Kamanga Nathalie, Policy No: 6433013169).12 Furthermore, I have presented compelling evidence that the sender, identified as 'Stephanie Sargeant,' is, in fact, an Absa financial advisor. This advisor’s name and phone number are listed on my own Absa Life insurance documents, and I found multiple public social media and professional profiles linking her to Absa. A subsequent call with another Absa financial adviser confirmed that 'Stephanie' still works at Absa, directly contradicting the official denial from the Ombudsman Liaison.1 Absa’s refusal to acknowledge the internal origin of this message forces one of two conclusions, both damning: A massive external data leak has occurred, with third parties accessing internal client names and policy numbers.1 A direct POPIA violation by an employee has taken place, which Absa is attempting to cover up by denying her employment.1 3. Misrepresentation of Benefits and Dismissal of Claims The dispute also involves the loss of income/retrenchment claim on the Absa Life @Ease policy (No: 6431925314). Despite a sales agent verbally confirming a retrenchment benefit in 2022, Absa has declined the claim, stating the benefit was not included in the signed application. I have since been forced to escalate this specific matter to the FAIS Ombudsman for review of the sales conduct, having requested the original Record of Advice and sales voice recording.1 In conclusion, my entire experience has been one of unnecessary stress, forced legal escalation to multiple Ombudsman offices, and shocking exposure of my and another client's personal data. Absa Life has failed on every front, from basic policy visibility to maintaining client data security and providing honest accountability. I do not accept the closure of this matter until a formal, satisfactory explanation for the data breach and policy disappearance is provided
1 reply
3 months ago
A Nightmare in Policy Management and Data Security with Absa Life
Date of Experience: Ongoing (Jan 2026 – Mar 2026) Policy Numbers: 6431925314 (Absa Life @Ease), 4787692485841030 (Credit Card Insurance) Reviewer: Muluba Princess Kabuya My experience with Absa Life has been nothing short of an absolute disaster, characterized by catastrophic failures in policy administration, unacceptable breaches of data security (POPIA), and a deliberate lack of transparency from the Ombudsman Liaison office. The following details illustrate a severe breakdown in trust and service. 1. Critical Policy Disappearance and Reappearance Between January and early March 2026, my Absa Life @Ease policy (No: 6431925314) mysteriously disappeared from my official ABSA Insurance Hub, which explicitly stated that I had "no insurance policies". This alarming error rendered my coverage invisible and inaccessible for months. Only after I escalated the matter to the Long-Term Insurance Ombudsman did the policy data suddenly "reappear" on the app.1 I was informed by Absa that the policy was "still in force" and never lapsed. This response is wholly inadequate. It suggests either an extreme technical failure that put my peace of mind and coverage at risk or a subsequent "silent fix" executed only to address the Ombudsman complaint. This instability and lack of access to crucial policy information is unacceptable for a life insurance product.1 2. Severe POPIA Breach and Denied Employee Connection The most alarming issue is the blatant breach of the Protection of Personal Information Act (POPIA). The initial notification of a potential policy lapse was received via a WhatsApp message. This message, which Absa claims did "not originate from Absa Life," contained the full name and specific policy number of another Absa client (Kapinga Kamanga Nathalie, Policy No: 6433013169).12 Furthermore, I have presented compelling evidence that the sender, identified as 'Stephanie Sargeant,' is, in fact, an Absa financial advisor. This advisor’s name and phone number are listed on my own Absa Life insurance documents, and I found multiple public social media and professional profiles linking her to Absa. A subsequent call with another Absa financial adviser confirmed that 'Stephanie' still works at Absa, directly contradicting the official denial from the Ombudsman Liaison.1 Absa’s refusal to acknowledge the internal origin of this message forces one of two conclusions, both damning: A massive external data leak has occurred, with third parties accessing internal client names and policy numbers.1 A direct POPIA violation by an employee has taken place, which Absa is attempting to cover up by denying her employment.1 3. Misrepresentation of Benefits and Dismissal of Claims The dispute also involves the loss of income/retrenchment claim on the Absa Life @Ease policy (No: 6431925314). Despite a sales agent verbally confirming a retrenchment benefit in 2022, Absa has declined the claim, stating the benefit was not included in the signed application. I have since been forced to escalate this specific matter to the FAIS Ombudsman for review of the sales conduct, having requested the original Record of Advice and sales voice recording.1 In conclusion, my entire experience has been one of unnecessary stress, forced legal escalation to multiple Ombudsman offices, and shocking exposure of my and another client's personal data. Absa Life has failed on every front, from basic policy visibility to maintaining client data security and providing honest accountability. I do not accept the closure of this matter until a formal, satisfactory explanation for the data breach and policy disappearance is provided
1 reply
Review Distribution
5 Star
2 (4.545454545454546%)
4 Star
1 (2.272727272727273%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
41 (93.18181818181819%)